Administrator Guide

16
UserTrustedSitesList
FromDDP|ProtectedWorkspace,auserhastheabilitytotrustsiteslocal ly.Thesesiteswillbeaddedto
thebeginningofthelistofsitesprovidedwithinanadministrativeoverridefile.Forexample,ifanadmin
truststhefollowing:
^https://([^/]*\.)*sharepoint\.*
^https://([^/]*\.)*myinternalserver\.*
Andausertrusts:
google.com
yahoo.com
Thenthefulllist
oftrustedsitesforthisPCwillincludeallofthesitesoutlined:
^https?://([^/]*\.)*google\.com/.*
^https?://([^/]*\.)*yahoo\.com/.*
^https://([^/]*\.)*sharepoint\.*
^https://([^/]*\.)*myinternalserver\.*
Troubleshooting
ManuallyTroubleshootingInstallationIssues
TherearetwologfilesthataregeneratedduringtheinstallationofDDP|ProtectedWorkspacethatcan
offerinsightastowhyaninstallationmayhavefailed.
ThefirstfileistheMSIoutputfile.Iftheinstallerisrunmanuallyviathestandardexecutable,thisfilewill
becreated
intheC:\Windows\Tempdirectory.ThelogfilenamewillbeInvEnterpriseMSI.log.Thisfilewill
providedeta ilsonfailuresthathappenedduringprechecks,suchasdiskspace,memoryorothersystem
requirements.
ThesecondfileistheDDP|ProtectedWorkspaceinstallerfile.Itwillbelocatedinthesame
directoryas
theMSIfile,andwillbenamedInvEnterpriseInstall.log.Thislogwillprovideindicationoffailuresduring
theinstallationandconfigurationprocess.AnyerrorswillbetaggedincapitalletterswiththewordERROR
orFATALafterthedateandtimestamp.AnylinethatistaggedwithDEBUG,TRACE
orINFOcanbe
ignored.
ManuallyTroubleshootingPostInstallationIssues
Therearethreelogfilesthatareprimarilyusedtoidentifyissuespostinstallation.
ThefirstfileisthelogfilefortheDDP|ProtectedWorkspaceServiceandisnamedInvProtectSvc.log.This
isagloballogfilethatlogsinformationacrossalluseraccounts.Thefirstlocationis:
C:\Windows\Temp\Invincea\
Thislogprovidesinformationabouttheapplicationsthatwedetectduringstartup(suchastheversionifIE,
AdobeReader,Java,Flash,etc.)andwhatlocationsofthehostsystemareaccessiblebytheisolated
environmentornot.