User's Manual

4
Troubleshooting
Issues And Resolutions
The following table lists the known issues and resolutions.
Table 4. Known Issues And Resolutions
Issue Resolution
Dell alerts are not sorted chronologically. Check the registry on the managed system that has this
problem. The sorting flags in the left overview definition
may have been set to false. In some instances, when you
import a management pack with changes already done to
the sorting flags, the sorting flags may not get updated in
the registry of the managed system. If you delete these
settings for the view in the registry, they are recreated
from the new management pack when you navigate to
that view again. You can also edit the sorting flags in the
registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft
Operations Manager\3.0\Console\% GUID.ViewTitle
%AlertsView\Age
To enable sorting of alerts, ensure that the keys IsSortable
and IsSorted are set to 1.
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on
the OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this issue.
Under certain conditions, an error message is displayed
on the OpsMgr console of the management server with
the Event ID – 623 and Event Source – Health Service ESE
Store.
Microsoft KB975057 available at support.microsoft.com
resolves this issue.
The OpsMgr 2007 R2 console may crash on certain
operating systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following
situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do not
display.
• Health Service may not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this issue.
The reports do not appear as expected in the Reporting
space of the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this issue.
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