Dell Printer Management Pack Suite Version 5.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Overview.......................................................................................................................................5 What Is New In This Release...................................................................................................................................5 Key Features Of Dell Printer Management Pack......................
1 Overview The Dell Printer Management Pack Suite version 5.0 for Microsoft System Center 2012 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center Operations Manager 2007 R2, and Microsoft System Center Essentials (SCE) 2010 environment allows you to monitor, and ensure the availability of the Dell printers.
Table 2. Management Pack Functionality And Dependencies Management Pack Supported OpsMgr Version Management Pack/Utility Description OpsMgr 2007 R2 and SCE 2010 Dell Printer (SCOM 2007 Management Pack for R2/SCE 2010) MP — instrumenting supported Dell.NetworkDevice.Printer. Dell printers. mp Dell Base Hardware Library 4.0 — Dell.Connections.Hardware Library.mp OpsMgr 2012 and OpsMgr 2012 SP1 Dell Printer (SCOM 2012) MP — Dell.Printer.OM12.mp Dell Base Hardware Library 4.0 — Dell.Connections.
Color Laser Printers The supported color laser printers are: • Dell 1320c • Dell 1350cnw • Dell 1355cn/cnw • Dell 2130cn • Dell 2150cn/cdn • Dell 2155cn/cdn • Dell 3110cn • Dell 3130cn/cdn • Dell 5130cdn • Dell 7130cn/cdn • Dell C1660W • Dell C1760 cnw • Dell C1765 cn/cnw • Dell C3760dn • Dell C3760n • Dell C3765dnf Mono Laser Multifunction Printer The supported mono laser multifunction printers are: • Dell 2335dn • Dell B1265dnf Color Laser Multifunction Printer The supp
Dell Printer Management Pack Operations 2 This chapter describes the various operations that you can perform on Microsoft System Center 2012 Operations Manager, Microsoft System Center 2012 SP1 Operations Manager, Microsoft System Center Operations Manager 2007 R2, and Microsoft System Center Essentials 2010, using the Dell Printer Management Pack Suite version 5.0.
Table 3. Health Status Indicators Icon Severity Level Normal/OK — The component is working as expected. Warning/Noncritical — A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error — The component has either failed or failure is imminent.
Alerts Views Figure 1. Alerts Views To view the alerts for the printers you are monitoring: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Alerts Views → Printers (OM07) Alerts or Printers (OM12) Alerts. The OpsMgr console displays the alerts for all the Dell printers that you are monitoring in the printer alerts pane. 4. Select an alert to view the details in the Alert Details pane.
Figure 2. Complete Diagram View To access the Complete Diagram View: 1. In the OpsMgr console, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Complete Diagram View. 4. Select a component in the diagram to view the details in the Detail View pane.
To access the Printers (OM07) Diagram or Printers (OM12) Diagram view: 1. In the OpsMgr, click Monitoring. 2. In the Monitoring pane, navigate to the Dell folder and click the folder to display the different views. 3. Click Diagram Views → Printers (OM07) Diagram or Printers (OM12) Diagram view. 4. Select a printer in the diagram to view the details in the Detail View pane. State Views The State Views displays the status of each Dell printer managed by OpsMgr on your network.
NOTE: The default setting is True. • Interval In Seconds — Indicates the interval between each periodic poll that monitors the availability and health of your printer. The default value for this attribute is 21600 seconds (6 hours). Object Discoveries You can customize the Dell Printer Management Pack discovery parameters, using the following overrides: • Enabled — Allows you to enable or disable discoveries. You can set the Override Setting to True or False. NOTE: The default setting is True.
Related Documentation And Resources 3 This chapter gives the details of the documents and references to help you work with the Dell Printer Management Pack Suite version 5.0. Microsoft Guidelines For Performance And Scalability For Operations Manager For information on recommendations from Microsoft: • For scalability, see support.microsoft.com/kb/975057. • For scalability and performance for System Center 2012 Operations Manger, see technet.microsoft.com/en-US/ library/hh473583.aspx.
4 Troubleshooting Issues And Resolutions The following table lists the known issues and resolutions. Table 4. Known Issues And Resolutions Issue Resolution Dell alerts are not sorted chronologically. Check the registry on the managed system that has this problem. The sorting flags in the left overview definition may have been set to false.
Issue Resolution The OpsMgr console intermittently displays the following error message - Health service Host Process encountered a problem and needed to close as a result of this Health Service crash. You may notice unexpected behavior in the discovery and monitoring of Dell devices. Microsoft KB951526 available at support.microsoft.com resolves this issue.
