book.book Page 1 Tuesday, October 4, 2011 3:24 PM Dell Printer Management Pack Version 4.
book.book Page 2 Tuesday, October 4, 2011 3:24 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2011 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
book.book Page 3 Tuesday, October 4, 2011 3:24 PM Contents 1 Overview What is New in Dell Printer Management Pack Version 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . 5 Key Features of Dell Printer Management Pack Version 4.1 . . . . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . 6 . . . . . . . . . . . . . . . . . . 7 About Dell Management Pack Version 4.1 Supported Dell Printers 2 5 . . . . . . . . . . . . . . . . . . . . . . . . . . Mono Laser Printers . . . . . .
book.book Page 4 Tuesday, October 4, 2011 3:24 PM State View Tasks . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Dell Printer Tasks . . . . 16 . . . . . . . . . . . . . . . . . . . . 16 Customizing the Dell Printer Management Pack Unit Monitors Object Discoveries . . . . . . . . . . . Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 . 19 . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . .
book.book Page 5 Tuesday, October 4, 2011 3:24 PM 1 Overview The Dell Printer Management Pack Suite version 4.1 with Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010 environment allows you to manage, monitor, and ensure the availability of the Dell Printers. CAUTION: To avoid data loss and corruption, enusre that you have knowledge and experience using the product, before attempting the procedures in this document.
book.book Page 6 Tuesday, October 4, 2011 3:24 PM Key Features of Dell Printer Management Pack Version 4.1 Table 1-1 lists the key features and functionalities of the Dell Printer Management Pack version 4.1. Table 1-1. Key Features and Functionality Feature Functionality Discovery and Monitoring Supports discovery and monitoring of Dell Printer devices in a network Inventory of Dell Printers Performs inventory of the supported Dell Printers, and monitors the health of Dell Printers.
book.book Page 7 Tuesday, October 4, 2011 3:24 PM Supported Dell Printers The Dell Printer Management Pack version 4.
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book.book Page 9 Tuesday, October 4, 2011 3:24 PM Dell Printer Management Pack Operations 2 Overview This chapter describes the various operations that you can perform on Microsoft Systems Center Operations Manager (SCOM) or Systems Center Essentials (SCE) using the Dell Printer Management Pack version 4.1.
book.book Page 10 Tuesday, October 4, 2011 3:24 PM Discovery and Grouping Discovering a Dell Printer Dell printers can be classified as network devices. To discover Dell Printer devices, ensure that the devices appear in the Network Devices view under the Administration section of the SCOM Operations Console.
book.book Page 11 Tuesday, October 4, 2011 3:24 PM Monitoring The Dell Printer Management Pack v4.1 enables you to monitor the discovered Dell Printer devices. The Health Status Indicators help you to monitor the health of your Dell Printer devices on the network.
book.book Page 12 Tuesday, October 4, 2011 3:24 PM Alerts View The Alerts View displays alerts for the Simple Network Management Protocol (SNMP)traps received from the Dell printers that are managed by SCOM or SCE. Figure 2-1 displays the Alerts processed by SCOM from the SNMP traps received from the printers. Alerts View Figure 2-1. Alerts View To view the Alerts for the printers you are monitoring: 1 In the Operations Console, click Monitoring.
book.book Page 13 Tuesday, October 4, 2011 3:24 PM Diagram View The Diagram View displays a hierarchical and graphical representation of all Dell printers on your network that SCOM or SCE manages. The Diagram View offers the following: • Complete Diagram View • Printer Group NOTE: You can launch device or component specific tasks from the Actions pane of the Operations Console. For more information on launching tasks, see Tasks. Complete Diagram View Figure 2-2.
book.book Page 14 Tuesday, October 4, 2011 3:24 PM To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views. 3 Click Diagram View Complete Diagram View. 4 Select a component in the diagram to view its details in the Detail View pane. Dell Printer Group View Figure 2-3.
book.book Page 15 Tuesday, October 4, 2011 3:24 PM State View The State view displays the status of each Dell device managed by SCOM or SCE on your network.The Dell Printers Management Pack provides a list of severity level indicators to help you monitor the health of the Dell printers on the network. To access the State View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane on the left side, navigate to the Dell folder and click the folder to display the different views.
book.book Page 16 Tuesday, October 4, 2011 3:24 PM Customizing the Dell Printer Management Pack The Dell Printer Management Pack allows you to customize discovery and monitoring of your Dell devices. You can customize the following components: • Monitors: Assesses various conditions that can occur in monitored objects. The result of this assessment determines the health state of a target and the alerts that are generated. • Object Discoveries: Find objects on a network that need to be monitored.
book.book Page 17 Tuesday, October 4, 2011 3:24 PM Object Discoveries You can customize the Dell Printer Management Pack discovery parameters, using the overrides • Enabled: Allows you to enable or disable discoveries. You can set the Override Setting to True or False. NOTE: The default setting is True. • Interval in Seconds: Specifies the frequency in seconds that the Dell Management Pack discovers the component instance and attributes of your Dell Client system.
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book.book Page 19 Tuesday, October 4, 2011 3:24 PM Related Documentation and Resources 1 This chapter gives the details of documents and references to help you work with Dell Printer Management Pack version 4.1 Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 For optimal performance, deploy device-specific Dell Management Packs on different management servers. For information on Microsoft’s recommendations for scalability, see the Microsoft website at support.
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book.book Page 21 Tuesday, October 4, 2011 3:24 PM A Appendix Issues and Resolutions The following table lists the known issues, resolutions, and where the issues are applicable to. Table A-1. Issues and Resolutions Issue Resolution Applicable To Dell alerts are not sorted Check the registry on the managed SCOM 2007 SP1, according to their age. system that has this problem. There SCE 2007 SP1 could be a left-over view definition that has set the sorting flags to 'false'.
book.book Page 22 Tuesday, October 4, 2011 3:24 PM Table A-1. Issues and Resolutions Issue Resolution Applicable To Under certain conditions, Microsoft KB968760 available at alerts related to Handle support.microsoft.com resolves this. Count Threshold and Private Bytes Threshold are displayed on the Operations console of the management server. SCOM 2007 SP1, SCE 2007 SP1 Under certain conditions, Microsoft KB975057 available at an error message is support.microsoft.com resolves this.
book.book Page 23 Tuesday, October 4, 2011 3:24 PM Table A-1. Issues and Resolutions Issue Resolution Applicable To The reports do not Microsoft KB954643 available at appear as expected in the support.microsoft.com resolves this. Reporting space of the Administration console. SCOM 2007 SP1, SCE 2007 SP1 The SCOM console Microsoft KB951526 available at intermittently displays support.microsoft.com resolves this.
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