Owner's Manual

• If the Printer Console launch displays a "Page cannot be displayed" error, ensure that there is network connectivity
from the device, and the device is configured with a valid IP address.
• The Unit Monitor "Device Status Check" is disabled for all Dell printers in the Dell Printer Management Pack.
NOTE: A user can enable the "Device Status Check" Unit Monitor if required, by using overrides in a custom
management pack. Any information/explanations that the customers need to be aware of, but aren’t known
issues/open issues can come here.
Open Issues and Resolutions
Fixed Issu es/def
Issue 1- DF350807: Alerts that have been received are not removed once after the deletion of printers from Network
Work device list.
Description
Alerts received for the discovered printers are not removed from the printer Alerts view even after the corresponding
printers are deleted from the SCOM console. These alerts exist, even after closing and re-opening the SCOM console.
Resolution
Restart the SCOM console using the 'clearcache' option to clear these alerts.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010
Issue 2 - DF337321: Attribute list shown in Diagram view for Printers is incomplete.
Description
Diagram view does not show all attributes of any of the supported Printers. In diagram view only nine attributes are shown
while in state view of the same printer shows 24 attributes. This is SCOM's expected behavior, in the diagram view only the
parent class (basic) attributes will be shown. The complete set of attributes can be seen in the state view.
Resolution
Switch to the State view to view the Printer
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010
Issue 3 - DF337877: Missing attribute values for attribute having multiple values.
Description
Dell Printers that have more than one value of an attribute will show only the first value of the attribute in the Dell
State/Diagram Views in SCOM.
Resolution
No known resolution.
Versions Affected
Microsoft System Center Operations Manager (SCOM) 2007 SP1/R2 and System Center Essentials (SCE) 2007 SP1/2010.