User's Manual

Appendix- A 21
Appendix- A
Known Issues in SCOM/SCE
1 The Dell™ Management Pack Diagram Views displays a
blank screen intermittently.
The actual diagram view will not come up even after refreshing the
screen several times.
2 Under certain conditions, the following error messages are displayed on
the Operations console of the management station:
• MonitoringHost.exe Handle Count Threshold Alert
Message (Management Server)
• MonitoringHost.exe Private Bytes Threshold
Alert Message (Management Server)
To resolve this issue, see Microsoft KB968760 available on the Microsoft
support site at
support.microsoft.com .
3 Under certain conditions, an error message is displayed on the Operations
console of the management station with an Event ID 623 and Event
Source as Health Service ESE Store.
To resolve this issue, see Microsoft KB975057 available on the Microsoft
support site at
support.microsoft.com .
4 Dell alerts are not sorted according to their age .
Check the registry on the machine that has this problem. There could be a
left over view definition that has the sorting flags set to 'false'. In some
instances, when you import an MP with changes to the sort flags, it may
not get updated in the registry. If you delete the settings for the view in the
registry, they will be recreated from the new MP when you navigate to that
view again. You can also edit the sort flags in the registry for the view.
Registry edit: HKEY_CURRENT_USER\Software\Microsoft\Microsoft
Operations Manager\3.0\Console\%GUID.ViewTitle%AlertView\Age For
sorting to be enabled, ensure the keys IsSortable and IsSorted are set to 1.
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