book.book Page 1 Monday, November 9, 2009 5:27 PM Dell™ Printer Management Pack Version 4.0 For Microsoft® System Center Operations Manager 2007 and System Center Essentials 2007 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Monday, November 9, 2009 5:27 PM Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data if instructions are not followed. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
book.book Page 3 Monday, November 9, 2009 5:27 PM Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . Accessing the Management Pack and Documentation . . . . . . . . . . . . 5 What is New in Dell Printer Management Pack Version 4.0? . . . . . . . . . . . . . . . . . . . . . . . . 6 Understanding Dell Printer Management Pack Version 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . 6 . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . .
book.book Page 4 Monday, November 9, 2009 5:27 PM . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . 12 Deleting the Management Packs Security Considerations 3 Understanding Dell™ Printer Management Pack Operations . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . 13 Discovery . . . . . . . . . . . . . . . . . . . . . . . . 13 Monitoring . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . .
book.book Page 5 Monday, November 9, 2009 5:27 PM Introduction This document is intended for system administrators who use the Dell™ Printer Management Pack version 4.0 to manage and monitor Dell printers. NOTE: The Dell Printer Management Pack is supported on Microsoft® Systems Center Operations Manager (SCOM) 2007 SP1/R2 and Systems Center Essentials (SCE) 2007 SP1 versions.
book.book Page 6 Monday, November 9, 2009 5:27 PM The Dell Printers MP and readme file, along with this user's guide are packaged in a self-extracting executable Dell_Printer_Management_Pack_v4.0_A00.exe file. You can download the .exe from the Dell Support website at support.dell.com. What is New in Dell Printer Management Pack Version 4.0? Dell Printer MP version 4.0 provides performance improvements over the previous releases by providing a stand-alone management pack for managing Dell printers.
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book.book Page 9 Monday, November 9, 2009 5:27 PM Getting Started Requirements Generic Requirements • To discover Dell™printers on your network, enable Simple Network Management Protocol(SNMP)on printers, and perform network device discovery. • Ensure all SNMP-enabled printers have a valid IP address that you can communicate from the management station.
book.book Page 10 Monday, November 9, 2009 5:27 PM Importing Management Packs into SCOM NOTE: Import the base folder utility (Dell.Connections.HardwareLibrary.mp) before importing the printer management pack. To import the Printer MP, use the SCOM Import Management Pack wizard: 1 Download the management pack from the Dell Support website at support.dell.com. The Dell_Printer_Management_Pack_v4.0_A00.exe is a self-extracting .exe file.
book.book Page 11 Monday, November 9, 2009 5:27 PM Microsoft Guidelines for Performance and Scalability for Operations Manager 2007 SP1/R2 For optimal performance, deploy device-specific Dell Management Packs on different management stations. For information on Microsoft’s recommendations for scalability, see the Microsoft website at http://technet.microsoft.com/hiin/library/bb735402(en-us).aspx. NOTE: Ensure that the Autogrow Option is enabled in Operations Manager Data Warehouse and/ or Database.
book.book Page 12 Monday, November 9, 2009 5:27 PM Security Considerations Operations Console access privileges are handled internally by SCOM. This can be setup using the User Roles option under Administration →Security feature on the SCOM console. The profile of the role assigned to you determines what actions you can perform. For more information on security considerations see the Microsoft Operations Manager 2007 SP1/R2 or the Microsoft Systems Centre Essentials SP1 online help.
book.book Page 13 Monday, November 9, 2009 5:27 PM Understanding Dell™ Printer Management Pack Operations Features The Dell Printer Management Pack (MP) version 4.
book.book Page 14 Monday, November 9, 2009 5:27 PM 6 Type the Start and End of the IP address range that you want to scan, type the SNMP Community, and select the SNMP version. 7 Click Discover. The Discovery Progress page is displayed. 8 On the Select Objects to Manage page, select the devices you want to manage and click Next. 9 Click Finish. Monitoring The Dell Printer MP provides three views for monitoring the Dell Printers.
book.book Page 15 Monday, November 9, 2009 5:27 PM To view the Alerts for the printers you are monitoring: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, click Dell→Alerts Views→Printer Alerts. 3 Select an item in the view to display its details in the Details View pane. NOTE: You can refer to the Reference Guide for printer traps using the link provided in the Details view to troubleshoot. Copy the link and paste it on your browser to access the guide.
book.book Page 16 Monday, November 9, 2009 5:27 PM To access the Complete Diagram View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, click Dell→Diagram Views → Complete Diagram View. 3 Select a component in the diagram to view its details in the Detail View pane. Dell Printer Group View Figure 3-3.
book.book Page 17 Monday, November 9, 2009 5:27 PM To access the State View: 1 In the Operations Console, click Monitoring. 2 In the Monitoring pane, click State View→Printer. The Operations Console displays the status of all the Dell printers that you are monitoring on the right pane. 3 Select a state to view its details in the Detail view. State Components and Severity Levels Table 3-1. Severity Level Indicators Icon Severity Level Normal/OK. The component is working as expected. Warning/Noncritical.
book.book Page 18 Monday, November 9, 2009 5:27 PM Dell Printer Tasks Launch Printer Console 1 In the Operations Console, navigate to a Dell Diagram view. 2 Expand the diagram and select the desired Dell printer. 3 In the Actions pane, select SNMP Network Device Tasks→Launch Printer Console. Web Console The Web console server enables you to monitor and manage your Dell devices with Dell Printer Management Pack using a browser instead of the Operations Manager 2007 console.
book.book Page 19 Monday, November 9, 2009 5:27 PM Unit Monitors You can customize the following parameters of the Dell Printer MP unit monitors by using overrides: • Enabled: Allows you to enable or disable Monitors. You can choose the Override Setting to be True or False. The default setting is True. • Interval in Seconds: The frequency (in seconds) with which the Dell Management Pack polls the Dell device to check the health of a component. The default is 3600 seconds.
book.book Page 20 Monday, November 9, 2009 5:27 PM Customising Alert Rules You can customize the Alert rules by setting override parameters for the rules. To customize the rules: 1 Click the Authoring tab in the Operations Console. 2 Select Rules under Management Packs in the Authoring pane. 3 In the Rules pane, select Dell Printer instance and select a rule. 4 Right-click the rule and select the Overrides option. 5 Select Disable the Rule and any of the sub-options to disable the rule.
book.book Page 21 Monday, November 9, 2009 5:27 PM Appendix- A Known Issues in SCOM/SCE 1 The Dell™ Management Pack Diagram Views displays a blank screen intermittently. The actual diagram view will not come up even after refreshing the screen several times. 2 Under certain conditions, the following error messages are displayed on the Operations console of the management station: • MonitoringHost.exe Handle Count Threshold Alert Message (Management Server) • MonitoringHost.
book.book Page 22 Monday, November 9, 2009 5:27 PM 5 Under certain conditions, the following error messages are displayed on the Operations console of the management station: • MonitoringHost.exe Handle Count Threshold Alert Message (Management Server) • MonitoringHost.exe Private Bytes Threshold Alert Message (Management Server) To resolve this issue, see Microsoft KB968760 available on the Microsoft support site at support.microsoft.com resolves this.
book.book Page 23 Monday, November 9, 2009 5:27 PM Microsoft® Fixes for SCOM 2007 SP1 1 The SCOM console displays a run time error. A run time error (Microsoft Visual C++ Runtime Library) with the following message is displayed under some instances- Runtime Error! Program: C:\Program Fil... R6025 - pure virtual function call. To resolve this issue, see Microsoft KB951526 available on the Microsoft support site at support.microsoft.com.
book.book Page 24 Monday, November 9, 2009 5:27 PM 4 The Operations Manager Web Console does not display pages correctly because of changes in User Access Control (UAC) in Windows Server 2008. You may experience one or more of the following situations: • The Web Console does not open. • The My Workspace page does not display. • Performance and Power Monitoring Views do not display. To resolve this issue, see Microsoft KB954049 available on the Microsoft support site at support.microsoft.com.
