Workstation Setup and Quick Reference Guide

32 Troubleshooting

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions that shipped with your computer.

NOTE: If the message you received is not listed below, see the documentation for

either the operating system or the program that was running when the message

appeared.

UXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.

For an external mouse, check the cable connection. Enable the Pointing

Device option in the system setup program. See your Service Manual at

support.dell.com for more information. If the problem persists, contact Dell

(see "Contacting Dell" on page 71).

BAD COMMAND OR FILE NAME — Ensure that you have spelled the command

correctly, put spaces in the proper place, and used the correct pathname.

CACHE DISABLED DUE TO FAILURE — The primary cache internal to the

microprocessor has failed. Contact Dell (see "Contacting Dell" on page 71).

CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to

commands from the computer.

DATA ERROR — The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY — One or more memory modules may be

faulty or improperly seated. Reinstall the memory modules and, if necessary,

replace them. See your Service Manual at support.dell.com for more

information.

DISK C: FAILED INITIALIZATION — The hard drive failed initialization. Run the

hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39).

DRIVE NOT READY — The operation requires a hard drive in the bay before it

can continue. Install a hard drive in the hard drive bay. See your Service

Manual at support.dell.com for more information.

ERROR READING PCMCIA CARD — The computer cannot identify the

ExpressCard. Reinsert the card or try another card. See your Service Manual

at support.dell.com for more information.

4-4-3 Math-coprocessor test failure

4-4-4 Cache test failure

Code Cause