Dell Precision™ R5400 Setup and Quick Reference Guide This guide provides an overview of features, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and other technologies, see the Dell Technology Guide at support.dell.com. Model WMTE01 w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back Panel Connectors 2 . . . . . . . . . . . . . . . . . . Setting Up Your Computer . Quick Setup 8 . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting to the Internet . . . . . . . . . . . . . . . . Setting Up Your Internet Connection . . . . . . . .
Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 38 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 39 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . 45 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . 49 Lockups and Software Problems .
Problems With Your Order . Product Information . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . 68 Returning Items for Warranty Repair or Credit Index . . . . . 68 Before You Call . . . . . . . . . . . . . . . . . . . . . 69 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
About Your Computer Front View 1 23 4 5 6 7 1 power button, power light 2 drive activity light 3 network activity lights (2) 4 diagnostic lights (4) 5 USB 2.
Back Panel Connectors 1 2 3 12 11 10 9 1 8 4 8 7 6 5 network link integrity light 2 network adapter connector (primary) 3 network activity light 4 line-out connector 5 line-in connector 6 serial connectors (2) 7 keyboard connector 8 mouse connector 9 USB 2.
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. This section describes the steps to set up your computer for the first time. 1 Unpack your computer and identify each item. Keep all shipping materials in case you need them later. NOTE: Some items included with your computer may not be required for installation (see your rack installation documentation for installation instructions).
2 Install the rails and the computer in the rack. See your rack installation documentation for safety instructions and instructions on installing your computer in a rack. 3 Connect the keyboard and mouse.
4 Connect the monitor (optional). 5 Connect the computer and monitor (optional) power cables.
6 Attach the power cable retention bracket on the right bend of the power supply handle. Bend the power cable into a loop as shown in the illustration and attach the cable to the bracket’s cable clasp. 7 Plug the other end of the power cable into a grounded electrical outlet or a separate power source such as an uninterrupted power supply (UPS) or a power distribution unit (PDU). 8 Press the power button on the computer and monitor (optional).
9 Install the bezel (optional). Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a network connection and an Internet service provider (ISP). Contact your ISP for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with an ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop.
Microsoft Windows Vista® 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button™ Panel. , and then click Control 3 Under Network and Internet, click Connect to the Internet. The Connect to the Internet window appears. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: • Choose Broadband if you are using a DSL, satellite modem, cable TV modem, or Bluetooth® wireless technology connection.
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. NOTE: If you do not know which type of connection to select, contact your ISP. 7 Use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows Vista 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue.
Using the Files and Settings Transfer Wizard requires the Operating System installation media that came with your computer or a wizard disk, which the wizard can create for you. NOTE: For more information about transferring data, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?).
6 Under Select a transfer method, click the transfer method of your choice, and click Next. 7 Under What do you want to transfer?, click to select the data you want to transfer, and click Next. The selected data is copied and the Completing the Collection Phase screen appears. 8 Click Finish. TRANSFER DATA TO THE DESTINATION COMPUTER 1 Go to the destination computer. 2 Under Now go to your old computer, click Next.
5 Review the information under Now go to your old computer, and then go to the source computer. Do not click Next. COPY DATA FROM THE SOURCE COMPUTER 1 Insert the wizard disk into the source computer. 2 Click Start→ Run. 3 Click Browse... and navigate to fastwiz on the wizard disk, and click OK. 4 Under Which computer is this?, click Old Computer, and click Next. 5 Under Select a transfer method, click the transfer method of your choice, and click Next.
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
System Information (continued) NIC integrated network interface with ASF 2.0 support as defined by DMTF, capable of 10/100/1000-Mbps communication: • green — A good connection exists between a 10-Mbps network and the computer. • orange — A good connection exists between a 100-Mbps network and the computer. • yellow — A good connection exists between a 1000-Mbps (1-Gb) network and the computer. • off — The computer is not detecting a physical connection to the network. NOTE: ASF 2.
Audio Type integrated ADI 1984 High Definition Audio CODEC and AC97/High Definition digital controller Expansion Bus Bus type PCI 2.3 PCI Express 1.0a SATA 2.0 USB 2.0 Bus speed/transfer rate PCI: 133 MB/s PCI Express: x8 slot bidirectional speed — 500 MB/s x16 slot bidirectional speed — 1 GB/s SATA 1.0 and 2.0: 150 and 300 Mbps per drive USB 2.0: up to 480 Mbps (high speed) Expansion slots: Center riser: PCI-X one full height, full length 3.
Expansion Bus (continued) PCI: Connector one Connector size 124 pins Connector data width (maximum) 32 bits PCI-X: Connector one Connector size 188 pins Connector data width (maximum) 64 bits PCI Express x8: Connector one x16 (supports x8, x4 and x1 cards) Connector size 164 pins Connector data width (maximum) x8 PCI Express lane PCI Express x16: Connector two x16 Connector size 164 pins Connector data width (maximum) x16 PCI Express lane Connectors External connectors: USB two fron
Connectors (continued) PS/2 (keyboard and mouse) two back panel 6-pin mini-DIN Serial two back panel 9-pin connectors (16550C-compatible) Audio two back panel connectors (line-in and line-out) System board connectors: Serial ATA three 7-pin connectors Internal USB one 10-pin connector Fans two 4-pin connectors two 5-pin connectors PCI (on center riser) one 124-pin connector PCI-X (on center riser) one 188-pin connector PCI Express x8 (on center riser) one 164-pin connector PCI Express x16 (o
Controls and Lights Front panel: Power button push button — Press the power button to turn on the computer. NOTICE: To avoid losing data, do not turn off the computer by pressing the power button. Instead, perform an operating system shutdown. Power light green light — Blinking green in sleep state; solid green in normal power-on state.
Controls and Lights (continued) Back panel: Link integrity light (on The network link light is on when a good connection integrated network adapter) exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (1-Gbps) network and the computer. • green — A good connection exists between a 10-Mbps network and the computer. • orange — A good connection exists between a 100-Mbps network and the computer. • yellow — A good connection exists between a 1000-Mbps (1-Gb) network and the computer.
Physical Height 8.656 cm (3.40 inches) Width 42.62 cm (16.78 inches) Depth: With front bezel 68.45 cm (26.95 inches) Without front bezel 73.25 cm (28.84 inches) Weight: With front bezel 20.85 kg (45.97 lb) Without front bezel 20.45 kg (45.08 lb) Environmental Temperature: Operating 10° to 35°C (50° to 95°F) with a maximum temperature gradation of 10°C per hour NOTE: For altitudes above 2950 ft, the maximum operating temperature is derated 1°F/550 ft.
Environmental (continued) Maximum shock: Operating 40 G +/– 5% with pulse duration of 2 msec +/-–10% (equivalent to 51 cm/sec [20 inches/sec]) Storage 105 G +/– 5% with pulse duration of 2 msec +/– 10% (equivalent to 127 cm/sec [50 inches/sec]) Altitude: Operating –16 to 3048 m (–50 to 10,000 ft) Storage –16 to 10,600 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.
Specifications
Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
– • If the power light is blinking amber, the computer is receiving electrical power, but an internal power problem may exist. – • • Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com). Ensure that the processor power cable is securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com).
Code Cause 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 1-3 Video Memory Test failure 1-3-1 through 2-4-4 Memory not being properly identified or used 1-3-2 Memory problem 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1
Code Cause 4-4-3 Math-coprocessor test failure 4-4-4 Cache test failure Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTE: If the message you received is not listed below, see the documentation for either the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 71). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk, or the disk is full.
computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.
MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING V A L U E — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.
Microsoft® Windows Vista®: 1 Click the Windows Vista start button Programs and Features. → Control Panel→ Programs→ 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Microsoft Windows® XP: 1 Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. T I M E R C H I P C O U N T E R 2 F A I L E D — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39).
• If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that the boot sequence information is correct (see your Service Manual on the Dell Support website at support.dell.com). N O T I M E R T I C K I N T E R R U P T — A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance).
Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Troubleshooting Tips" on page 44, and then run the Dell Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.
4 Use the up- and down-arrow keys to select Diagnostics from the boot menu and then press . The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, and so on. • Answer any questions that appear. • If failures are detected, write down the error code(s) and see "Contacting Dell" on page 370.
Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter the system setup program (see your Service Manual on the Dell Support website at support.dell.com) to review your computer’s configuration information, and ensure that the device you want to test is displayed in the system setup program and is active. 1 Insert the Drivers and Utilities media into the optical drive. 2 Restart your computer. 3 When the DELL logo appears, press immediately.
9 At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see "Dell Diagnostics Main Menu" on page 42). NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 10 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Option Function (continued) Extended Test Performs a thorough check of devices in the system. This typically can take an hour or more. NOTE: The Extended Test periodically requires your input to answer specific questions. Custom Test Use to test a specific device or customize the tests to be run. Symptom Tree This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and any requirements for running the test. Configuration Displays the hardware configuration for the selected device.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.
I F T H E P O W E R L I G H T I S S T E A D Y A M B E R — There is a power problem, a device may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual on the Dell Support website at support.dell.com). • Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual on the Dell Support website at support.dell.com).
• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer.
A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD — Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. → Control Panel→ Programs→ Use an older program with 1 Click Start this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen.
BACK UP YOUR FILES IMMEDIATELY — • Use a virus-scanning program to check the hard drive, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.
Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions. • Learn more about the Dell Support Utility. • Turn the Dell Support Utility off.
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties, and then click Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.
6 Scroll down the list of devices and check for an exclamation point (a circle with a [!]) next to the device name. If an exclamation point appears next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 52). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your Dell computer.
6 Right-click the device for which the new driver was installed, and click Properties. 7 Click the Driver tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, reinstall the driver from the Drivers and Utilities media. Using the Drivers and Utilities Disc If a problem occurs on your computer after you install or update a driver and Device Driver Rollback does not resolve the problem, reinstall the driver from the Drivers and Utilities media.
following subsections, or click Extract, follow the extracting instructions, and then read the readme file. If instructed to navigate to the driver files, click the CD/DVD directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section you may be required to update the driver manually.
4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Double-click the type of device for which you are installing the driver. 7 Right-click the device for which the driver is being reinstalled, and click Properties. 8 Click the Driver tab. 9 Click Update Driver. 10 Click Install from a list or specific location (Advanced), and click Next.
Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files). Using System Restore can be helpful if changes to the system hardware, software, or settings have left the computer in an undesirable operating state. For information on using System Restore, see the Windows Help and Support Center (click Start, and click Help and Support).
Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration process is complete. Microsoft Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and click Next. Microsoft Windows XP: 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore.
you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore or PC Restore. Dell Factory Image Restore (Microsoft Windows Vista) 1 Turn on the computer.
Dell PC Restore (Microsoft Windows XP) 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . If you do not press in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional harddrive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state. 1 Log on to the computer as a local administrator.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: • Dell Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer.
Reinstalling Software
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. Your Service Tag/Express Service Code is located on your computer.
Document/Media/Label Contents Safety, Regulatory, Warranty, and Support • Warranty information Documentation • Terms and Conditions (U.S. only) See the safety and warranty information • Safety instructions that shipped with your computer. • Regulatory information For additional regulatory information, see the Regulatory Compliance homepage on • Ergonomics information www.dell.com at the following location: • End User License Agreement www.dell.com/regulatory_compliance.
Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Troubleshooting Tips" on page 44 for procedures on how to run Dell Diagnostics.
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
• Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 71.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 70). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.
Getting Help
Index B beep codes, 30 C CDs operating system, 63 computer beep codes, 30 crashes, 47-48 restore to previous state, 55 stops responding, 47 conflicts software and hardware incompatibilities, 38 contacting Dell, 71 D Dell contacting, 71 DellConnect, 66 diagnostics beep codes, 30 documentation User’s Guide, 64 drivers, 51 identifying, 51 reinstalling, 52 E ergonomics information, 64 error messages beep codes, 30 F Factory Image Restore, 58 Files and Settings Transfer Wizard, 15 H hardware beep codes, 30
I Internet connection about, 13 options, 13 setting up, 13 IRQ conflicts, 38 M memory problems, 46 problems beep codes, 30 blue screen, 48 computer crashes, 47-48 computer stops responding, 47 conflicts, 38 general, 47 memory, 46 power, 45 power light conditions, 45 program crashes, 47 program stops responding, 47 restore to previous state, 55-56 software, 47-48 O operating system media, 60 reinstalling, 63 S.M.A.R.
support contacting Dell, 71 System Restore, 55-56 T telephone numbers, 71 transferring information to a new computer, 15 troubleshooting conflicts, 38 error messages, 32 Hardware Troubleshooter, 38 restore to previous state, 55-56 W Windows Vista Dell Factory Image Restore, 57 System Restore, 56 Windows XP Dell PC Restore, 57 Device Driver Rollback, 52 Files and Settings Transfer Wizard, 15 Hardware Troubleshooter, 38 reinstalling, 63 System Restore, 55-56 wizards Files and Settings Transfer Wizard, 15 I
Index
