Dell Precision™ Workstation 470 and Workstation 670 Quick Reference Guide Models WHM and WHL w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary" in the User’s Guide.
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Setting Up Your Dell Precision 670 Computer . . . . . . . . . . . . . . . . 9 Setting Up Your Dell Precision 470 Computer . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . 22 22 23 23 24 25 25 26 27 . . . . . . . . . . . . . . . . . . . . .
Contents
Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • • Drivers and Utilities CD (also known as ResourceCD) A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Desktop System Software (DSS) Documentation and drivers are already installed on your computer.
www.dell.com | support.dell.com What Are You Looking For? Find It Here • • • • • • Warranty information Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, onlin
www.dell.com | support.dell.com What Are You Looking For? Find It Here • How to reinstall my operating system Operating System CD The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See your Dell Precision User’s Guide for instructions. After you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer.
Setting Up Your Dell Precision 670 Computer 1 PS/2 CAUTION: Before you begin any of Connect the keyboard and the mouse. the procedures in this section, follow the safety instructions located in the Product Information Guide. You must complete all steps to properly set up your computer. or USB PS/2 or USB 2 Connect the modem or the network cable. NOTE: If your computer has a network card installed, connect the network cable to the card.
www.dell.com | support.dell.com 3 Connect the monitor. Depending on your graphics card, you can connect your monitor in various ways. NOTICE: You may need to use the provided adapter or cable to connect your monitor to the computer.
For single- and dual-monitor capable cards with a single connector VGA Adapter VGA Use the VGA adapter when you have a single monitor graphics card and you want to connect a VGA monitor. Dual VGA Y Cable Adapter VGA Dual DVI Y Cable Adapter DVI VGA DVI Use the appropriate Y cable when your graphics card has a Use the appropriate Y cable when your graphics card has a single connector and you want to connect one or two VGA single connector and you want to connect one or two DVI monitors. monitors.
www.dell.com | support.dell.com For dual-monitor capable cards with one DVI and one VGA connector Single DVI/Single VGA Dual VGA With VGA Adapter DVI VGA VGA VGA Use the appropriate connector(s) when you connect one or two monitors. Use the VGA adapter when you want to connect two VGA monitors.
4 NOTE: If your computer Connect the speakers. has an audio card installed, connect the speakers to the card. LINE OUT 5 Connect the power cables and turn on the computer and monitor.
www.dell.com | support.dell.com 6 Install additional software or devices. Before you install any devices or software that did not come with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. Congratulations! You have completed the setup for your Dell Precision 670 computer.
Setting Up Your Dell Precision 470 Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. You must complete all steps to properly set up your computer. 1 Connect the keyboard and the mouse. PS/2 or USB USB PS/2 or 2 Connect the modem or the network cable. NOTE: If your computer has a network card installed, connect the network cable to the card.
www.dell.com | support.dell.com 3 Connect the monitor. Depending on your graphics card, you can connect your monitor in various ways. For information on the different options, see page 11 and page 12. NOTICE: You may need to use the provided adapter or cable to connect your monitor to the computer.
4 Connect the speakers. LINE OUT NOTE: If your computer has an audio card installed, connect the speakers to the card. 5 Connect the power cables and turn on the computer and monitor. 6 Install additional software or devices.
www.dell.com | support.dell.com Before you install any devices or software that did not come with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. Congratulations! You have completed the setup for your Dell Precision 470 computer. To access the User’s Guide from your hard drive: Click the Start button and click Help and Support.
7 8 Open the computer cover: a Slide the cover release latch toward the top of the computer. b Raise the cover, and pivot it toward the front of the computer. Ground yourself by touching an unpainted metal surface on the computer, such as the metal at the back of computer, before touching anything inside your computer. While you work, periodically touch any unpainted metal surface on the computer to dissipate any static electricity that could harm internal components.
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Dell Precision 470 Computer cover release latch security cable slot padlock ring Inside the Dell Precision 470 Computer CD/DVD drive(s) floppy drive (optional) hard drive(s) chassis intrusion switch system board processor airflow shroud power supply Quick Reference Guide 21
www.dell.com | support.dell.com Caring for Your Computer To help maintain your computer, follow these suggestions: • To avoid losing or corrupting data, never turn off your computer when the hard drive light is on. • Schedule regular virus scans using anti-virus software. • Manage hard drive space by periodically deleting unnecessary files and defragmenting the drive. • Back up files on a regular basis.
To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help. 2 Click Troubleshooting and Maintenance on the Contents tab, click Windows XP troubleshooters, and then click Hardware. 3 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer and click Next. Windows 2000 To resolve incompatibilities using Device Manager: 1 Click the Start button, point to Settings, and then click Control Panel.
www.dell.com | support.dell.com Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Other Options to Help Resolve Additional Device or Software Conflicts NOTICE: The following processes erase all of the information on your hard drive. • Reinstall your operating system using the operating system CD. NOTE: The operating system CD is optional and may not ship with every computer. During the operating system reinstallation, you can select to delete the existing partitions and reformat your hard drive.
www.dell.com | support.dell.com Running the Dell Diagnostics It is recommended that you print these procedures before you begin. 1 Open the Dell Diagnostics on your hard drive or from the Drivers and Utilities CD. From your hard drive: a Shut down and restart the computer. b When F2 = Setup appears in the upper-right corner of the screen, press . If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop.
System Lights These lights on the front of the computer can indicate a computer problem. Power Light Hard-Drive Light Cause Corrective Action Solid green N/A Power is on, and the computer is operating normally. No corrective action is required. Blinking green Blank The computer is in the suspended state (Windows XP). Press the power button, move the mouse, or press a key on the keyboard to wake the computer. See "Power Management" in the User’s Guide for more information.
www.dell.com | support.dell.com Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.
Error Messages NOTE: If the message is not listed, see the documentation for either the operating system or the program that was running when the message appeared. If an error occurs during start-up, a message may be displayed on the monitor identifying the problem. See "Error Messages" in your User’s Guide for suggestions on resolving any problems. Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
www.dell.com | support.dell.com Diagnostic Light Codes Before POST Light Pattern off off A B C D Problem Description Suggested Resolution No electrical power is supplied to the computer. Connect the computer to an electrical outlet. Ensure that the front-panel power light is on. If the power light is off, ensure that the computer is connected to a working electrical outlet and then press the power button. off off If the problem is still not resolved, contact Dell for technical assistance.
Light Pattern yellow off A B C D Problem Description Suggested Resolution A processor and/or VRM mismatch exists. Perform the procedure in "Processor Problems" in the User’s Guide. A possible VRM 0 failure has occurred. Contact Dell for technical assistance. A possible VRM 1 failure has occurred. Perform the procedure in "Processor Problems" in the User’s Guide.
www.dell.com | support.dell.com Light Pattern Problem Description yellow yellow A B C D green green = yellow = green = off 32 Quick Reference Guide Memory modules are detected, but a memory failure has occurred. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is successfully communicating with the memory. 2 Restart the computer. 3 If the problem still exists, remove all the memory modules and install one memory module in connector DIMM_1. 4 Restart the computer.
Light Pattern Problem Description yellow green A B C D A possible expansion card failure has occurred. yellow yellow yellow green A B C D A B C D removing a card (not the graphics card) and then restarting the computer. 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card.
www.dell.com | support.dell.com Light Pattern Problem Description green yellow A B C D yellow yellow = yellow = green = off 34 Quick Reference Guide No memory modules are detected. Suggested Resolution 1 Reseat the memory modules to ensure that your computer is successfully communicating with the memory. 2 Restart the computer. 3 If the problem still exists, remove all the memory modules and install one memory module in connector DIMM_1. 4 Restart the computer.
Light Pattern green Problem Description Suggested Resolution System board failure has occurred. Contact Dell for technical assistance. Memory modules are detected, but a memory configuration or compatibility error exists. • Ensure that no special memory module requirements exist (see "Memory Overview" in the User’s Guide). • Verify that the memory modules that you are installing are compatible with your computer. • Reinstall the memory modules and restart the computer.
www.dell.com | support.dell.com Light Pattern green Problem Description Suggested Resolution Another failure has occurred. • Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive. • If the problem persists, contact Dell. The computer is in a normal operating condition after POST. None. green A B C D green yellow A B C D green green green green = yellow = green = off Memory Overview NOTE: Your computer supports ECC and registered memory.
• Memory modules can be single rank (1R) or dual rank (2R) and should be installed in the following order: • The highest rank memory module in DIMM_1 and DIMM_2 • Equal or lower rank memory modules in DIMM_3 and DIMM_4 • Single rank (1R) memory modules in DIMM_5 and DIMM_6 • If only two memory modules are installed, they must be installed in DIMM_1 and DIMM_2. These connectors are located on the outside edge of the board.
www.dell.com | support.dell.com Frequently Asked Questions How Do I... Solution Where to Find Additional Information Set up my computer to use two monitors? If your computer has the required graphics card to support dual-monitor setup, then look in your box for a Y-cable. The cable has a single connector on one end (plug this connector into the back panel) and branches into two connectors (plug these connectors in the monitor cables).
How Do I... Solution Where to Find Additional Information Locate information about the hardware and other technical specifications for my computer? Your User’s Guide has a specifications table that provides more detailed information about your computer and the hardware. To locate your User’s Guide, see "Finding Information" on page 5. Go to the Dell Support website at support.dell.
Quick Reference Guide www.dell.com | support.dell.
Index B beep codes, 28 C CD Drivers and Utilities, 5 operating system, 8 ResourceCD, 5 computer beep codes, 28 conflicts resolving software and hardware incompatibilities, 22 documentation, 5, 14, 18 device, 5 online, 7 Product Information Guide, 6 ResourceCD, 5 User’s Guide, 6 drivers ResourceCD, 5 E error messages beep codes, 28 diagnostic lights, 29 operating system Installation Guide, 8 CD, 8 P Dell support site, 7 hardware beep codes, 28 Dell Premier Support website, 6-7 Help and Support Cente
Index system board, 5 W system information label, 5 warranty, 6 T Windows 2000 Device Manager, 23 Hardware Troubleshooter, 23 troubleshooting diagnostic lights, 29 Help and Support Center, 7 U User’s Guide, 6 42 Index Windows XP Help and Support Center, 7
