Quick Start Manual

Troubleshooting

Table 8. Profiles & Policies

Issue Solution

Why do I see Policy needs reboot message? Some of the Dell Precision Optimizer policies change

system attributes that require a reboot before the changes

can take effect. When this happens the user is informed

and given an opportunity to reboot the system. You can

decide to reboot later but the changes applied to your

system will become effective only after you reboot. Some

examples of policies that require reboot are those that

change Processor Hyper-Threading, Processor Cores etc.

Why do I see Policy needs application restart message? Some of the Dell Precision Optimizer policies change

system attributes that require the ISV application to be

restarted before the changes can take effect. When this

happens the user is informed and given an opportunity to

restart the ISV application. You can decide to continue

using the application but the changes applied to your

system will become effective only the next time the

application is started. Some examples of policies that

require application restart are those that change Nvidia

settings.

Why do I see Policy conflict occurredmessage? You may have two different active profiles that contain

policies that change the same system attribute to different

values. When such a situation is detected by Dell

Precision Optimizer, one the policies is aborted and the

user is notified. Dell Precision Optimizer determines a

policy conflict at application runtime, not policy selection.

To avoid such a situation, you must not activate conflicting

policies at the same time. Such policies are meant to be

enabled one at a time to optimize the system for ISV

applications running in different modes. If you get a policy

conflict message, please disable one of the profiles.

Table 9. System Maintenance

Issue Solution

Why does Check for Updates or Apply Updates fail? Check for updates or Apply updates may fail if you do not

have an internet connection or if the Dell server is not

reachable. Please check your network connection and try

again after some time.

You may also see this failure because of a conflict with

some other application that updates your system e.g. Dell

Client System Update software. If this happens, please