Users Guide

Troubleshooting
Table 9. Installation Issues
Issue Solution
Can I use Dell Precision Optimizer on my non-Dell laptop or
desktop?
No. Dell Precision Optimizer software has been especially designed
to optimize the performance of your Dell system. Dell Precision
Optimizer does not run on any non-Dell system.
Why does the Dell Precision Optimizer installer fail with a message
saying my system is not supported?
Dell Precision Optimizer does not install on operating systems other
than Windows 7, Windows 8, or Windows 10. Windows Vista or
earlier versions are not supported.
Table 10. Dashboard Page
Issue Solution
Why don’t I see the Graphics Utilization bar on the Dashboard
page?
This is not a cause for concern. Graphics utilization is not available
on some Dell systems. Based on the configuration of your system,
this data may not be available. In some cases, even if the graphics
adapter is supported by Dell Precision Optimizer, the graphics
driver may not be compatible OR the current active display may
not be through the supported graphics adapter. This may happen
later if Switchable Graphics is enabled on the system.
Table 11. Optimization
Issue Solution
Why do I see Policy needs reboot message?
Some of the Dell Precision Optimizer policies change system
attributes that require a reboot before the changes can take
effect. When this happens, the user is informed and given an
opportunity to reboot the system. You can decide to reboot later
but the changes applied to your system will become effective only
after you reboot. Some examples of policies that require reboot are
those that change Processor Hyper-Threading, Processor Cores,
and so on.
Why do I see Policy needs application restart message?
Some of the Dell Precision Optimizer policies change system
attributes that require the ISV application to be restarted before
the changes can take effect. When this happens, the user is
informed and given an opportunity to restart the ISV application.
You can decide to continue using the application but the changes
applied to your system will become effective only the next time the
application is started. Some examples of policies that require
application restart are those that change the NVIDIA settings.
Why do I see Policy conflict occurred message?
You may have two different active profiles that contain policies
that change the same system attribute to different values. When
such a situation is detected by the Dell Precision Optimizer, one of
the policies is aborted and the user is notified. Dell Precision
Optimizer determines a policy conflict at application runtime, not
policy selection.
To avoid such a situation, you must not activate conflicting policies
at the same time. Such policies are meant to be enabled one at a
time to optimize the system for ISV applications running in
6
Troubleshooting 15