Dell Precision™ M2300 User’s Guide Model PP18L w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents 1 Finding Information 2 About Your Computer Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Right Side View Back View 19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Bottom View 3 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hibernate Mode . . . . . . . . . . . . . . . . . . . . 35 Accessing Power Options Properties . . . . . . . . . . . . . . . . . . . 35 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Battery Errors. Using the Keyboard Numeric Keypad .
7 Setting Up and Using Networks Connecting a Network or Broadband Modem Cable . . . . . . . . . . . . . . Setting Up a Network in the Microsoft® Windows® XP Operating System . . Setting Up a Network in the Microsoft Windows Vista® Operating System Wireless Local Area Network . 47 48 . 48 . . . . . . . . . . . . . . . . . . . . . . . . . 48 What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 48 Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . .
ExpressCards . . Smart Cards . . . Card Blanks . . . Extended Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 65 Installing a PC Card or ExpressCard . PC Card . . . ExpressCards 63 63 63 64 .
Starting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . Dell Support Utility . . . . . 76 77 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 . . . . . . . . . . . . . . . . . . . 78 78 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Accessing the Dell Support Utility . . Clicking the Dell Support Icon . . . . Double-Clicking the Dell Support Icon Drive Problems . . . . . . . . . .
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . . . . . 93 94 94 . . . . . . . . . . . . . . . . . . . . . . . . . 94 . . . . . . . . . . . . . . . . . . . . . . . . . . 95 No sound from integrated speakers No sound from external speakers . No sound from headphones . . . . Touch Pad or Mouse Problems Video and Display Problems . 93 . . . . . . . . .
14 Adding and Replacing Parts Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 109 110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Hinge Cover Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17 Specifications 18 Getting Help Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 144 144 145 145 . . . . . . . . . . . . . . . . . . . . . . . . . . 145 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Technical Support and Customer Service DellConnect . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . Automated Order-Status Service . . . . .
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? Find It Here • • • • Drivers and Utilities Media NOTE: The Drivers and Utilities media may be optional and may not ship with your computer.
What Are You Looking For? Find It Here • • • • Quick Reference Guide NOTE: This document may be optional and may not ship with your computer. How to set up my computer Basic troubleshooting information How to run the Dell Diagnostics How to open my computer NOTE: This document is available as a PDF at support.dell.com. • • • • • • Warranty information Terms and Conditions (U.S.
What Are You Looking For? Find It Here • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions • Community — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system • Customer Care — Contact information, service call and order status, warranty, and repair information • Service and support — Service call status and support history, service contract, o
What Are You Looking For? Find It Here ® • How to use Microsoft Windows XP or Windows Vista Windows Help and Support • How to work with programs and files Microsoft Windows XP: 1 Click the Start button and click Help and Support. 2 Either select one of the topics listed, or type a word or phrase that describes your problem into the Search box, click the arrow icon, and then click the topic that describes your problem. 3 Follow the instructions on the screen.
About Your Computer NOTE: The appearance of your computer may vary slightly from the model shown in this document.
1 display latch display 3 power button 4 device status lights 5 keyboard 6 touch pad 7 fingerprint reader (optional) 8 touch pad buttons/track stick buttons 9 track stick 11 volume control buttons 12 ambient light sensor 10 keyboard status lights 13 mute button DEVICE STATUS LIGHTS 16 2 About Your Computer
Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks to indicate battery charge status. Turns on when wireless devices are enabled. Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth wireless technology, move the wireless switch to the "on" position.
KEYBOARD STATUS LIGHTS The green lights located above the keyboard indicate the following: 9 Turns on when the numeric keypad is enabled. A Turns on when the uppercase letter function is enabled. Turns on when the scroll lock function is enabled. POWER BUTTON — Press the power button to turn on the computer or to enter or exit a power management mode. NOTICE: To avoid losing data, shut down your computer instead of pressing the power button.
Left Side View 1 2 3 4 5 6 7 8 9 1 security cable slot 2 air vents 3 audio connectors (2) 4 smart card slot (with blank) 5 1394 connector 6 wireless switch 8 PC Card slot 9 hard drive 7 ™ Wi-Fi Catcher Network Locater light AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
Attach headphones or speakers to the Attach a microphone to the connector. connector. SMART CARD SLOT (WITH BLANK) — Supports one smart card. Smart cards provide a variety of functions, including security features and data storage. The blank prevents foreign matter from entering the interior of the computer when a smart card is not installed in the smart card slot. For more information and instructions on removing the blank, see "Smart Cards" on page 63.
NOTE: The Dell Wi-Fi Catcher Network Locator light appears only when the computer is turned off and wireless networking is activated in the system setup program. While working in Microsoft Windows operating systems, the light is designed not to appear. P C C A R D S L O T — Supports one PC Card, such as a modem or network adapter. The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed (see "Card Types" on page 63).
network connector (RJ-45) 2 modem connector (RJ-11) 3 USB connectors (2) 4 serial connector 5 video connector 6 AC adapter connector 7 air vents 1 CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.
MODEM CONNECTOR (RJ-11) Connect the telephone line to the modem connector. For information on using the modem, see the online modem documentation supplied with your computer (see "Finding Information" on page 11). USB CONNECTORS Connects USB devices, such as a mouse, keyboard, or printer. SERIAL CONNECTOR Connects serial devices, such as a mouse or handheld device. VIDEO CONNECTOR Connects video devices, such as a monitor. AC ADAPTER CONNECTOR Connects an AC adapter to the computer.
1 The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
Bottom View 9 1 2 8 3 7 4 6 5 1 battery charge gauge/health gauge 2 battery 3 battery-bay latch releases (2) 4 device locking screw (if present) 5 memory module cover 6 docking-device connector 7 air vents 8 hard drive 9 hard drive screws (2) BATTERY CHARGE GAUGE/HEALTH GAUGE — Provides information on the battery charge (see "Checking the Battery Charge" on page 32).
AIR VENTS — The computer uses an internal fan to create airflow through the fan air vents, which prevents the computer from overheating. HARD DRIVE SCREWS 26 — Secure the hard drive in place.
Transferring Information to a New Computer You can use your operating system wizards to help you transfer files and other data from one computer another. For instructions, see the following section that corresponds to the operating system your computer is running. Microsoft® Windows® XP The Microsoft Windows XP operating system provides the Files and Settings Transfer wizard to move data from a source computer to a new computer.
4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer: 1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings.
7 Go to the old computer. To copy data from the old computer: 1 On the old computer, insert the wizard disk. 2 Click the Start→Run. 3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer→Next. 6 On the Select a transfer method screen, click the transfer method you prefer.
The screen indicates that a connection has been made. 5 At the computer you are transferring data from, follow the on-screen instructions to select the settings and files you want to transfer. 6 You will come to a screen that indicates you are ready to transfer files. 7 From the destination computer, view the transfer and wait for the indication that the transfer is complete. 8 Select Close. You are prompted to restart the computer. 9 Select Yes. The computer reboots and the transfer is complete.
Using a Battery Battery Performance NOTE: For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer. For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery Disposal" in the Product Information Guide. CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.
Check the Battery Health NOTE: You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help. To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds.
Power Management Modes Standby and Sleep Mode Standby mode (sleep mode in Microsoft Windows Vista®) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode. NOTICE: If your computer loses AC and battery power while in standby or sleep mode, it may lose data.
NOTE: Some PC Cards may not operate correctly after the computer exits hibernate mode. Remove and reinsert the card (see "Removing a Card or Blank" on page 65), or simply restart (reboot) your computer. To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick.
Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.
Battery Errors To address error codes generated by the battery, refer to "Error Messages" on page 82.
Using a Battery
Using the Keyboard Numeric Keypad numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. • To enable the keypad, press . The • To disable the keypad, press again. 9 light indicates that the keypad is active.
Battery Displays the Dell™ QuickSet Battery Meter (see "Dell™ QuickSet Battery Meter" on page 32). Display Functions Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. Scales between wide-screen and standard aspect ratio video resolutions.
Windows logo key and Opens the Search Results-Computer dialog box (if the computer is connected to a network). Windows logo key and Opens the System Properties dialog box. To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware, and click Keyboard. For information about the Control Panel, access the Help and Support Center (click Start→Help and Support).
You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse. Customizing the Touch Pad and Track Stick You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings. 1 Open the Control Panel, and then click Mouse.
Using the Display Adjusting Brightness When a Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing and the up- or down-arrow key on the keyboard. NOTE: Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device.
1 1 ambient light sensor The ambient light sensor is disabled when your computer is shipped to you. If you enable the ambient light sensor and then use any of the display brightness key combinations, the ambient light sensor is disabled and the display brightness is increased or decreased accordingly. NOTE: The ambient light sensor is disabled when your computer is connected to an electrical outlet. Dell™ QuickSet allows you to enable or disable the ambient light sensor.
Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes.
7 If prompted to restart the computer, click Apply the new color setting without restarting and click OK. 8 If prompted, click OK to resize your desktop. 9 If prompted, click Yes to keep the settings. 10 Click OK to close the Display Properties window. To disable dual independent display mode: 1 Click the Settings tab in the Display Properties window. 2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and then click Apply.
Setting Up and Using Networks Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable, or set up a wireless LAN (WLAN).
Setting Up a Network in the Microsoft® Windows® XP Operating System 1 Click Start→All Programs→Accessories→Communications→Network Setup Wizard→Next→ Checklist for creating a network. NOTE: Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2). 2 Complete the checklist. 3 Return to the Network Setup Wizard and follow the instructions in the wizard.
• The order confirmation for your computer Start Button and Connect To Option In Microsoft Windows XP, click Start→Connect To→Show all connections. In Microsoft Windows Vista, click Start→Connect To→View network computers and devices. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card. If Wireless Network Connection appears, you have a wireless network card.
8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem. 9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router. 10 Ensure that no network or USB cables, other than the network cable connecting the modem and the wireless router, are connected to the broadband modem. NOTE: Restart your wireless equipment in the order described below to prevent a potential connection failure.
• Your wireless network card’s client utility • The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP: 1 Click Start→Settings→Control Panel→Network Connections. 2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks.
The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status. For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar and select Help.
1 Click Start→Help and Support→Use Tools to view your computer information and diagnose problems. 2 Under Tools, click My Computer Information→Find information about the hardware installed on this computer. On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components. NOTE: The Mobile Broadband card is listed under Modems.
To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card Through Dell QuickSet" on page 51. Managing Your Network Settings Through the Dell QuickSet Location Profiler The Dell QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location.
NOTE: Enabling Windows Firewall does not reduce the need for virus-checking software. For more information, click Start→Control Panel→Security→Windows Firewall, or access the Help and Support Center (click Start→Help and Support).
Setting Up and Using Networks
Using Multimedia Playing Media NOTICE: Do not press down on the media tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing media. 1 Press the eject button on the front of the drive. 2 Pull out the tray. 3 Place the disc, label side up, in the center of the tray and snap the disc onto the spindle.
4 Push the tray back into the drive. To format media for storing data, to create music media, or to copy media, see the media software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create media. A CD player includes the following basic buttons: Play. Move backward within the current track. Pause. Move forward within the current track. Stop. Go to the previous track. Eject. Go to the next track. A DVD player includes the following basic buttons: Stop.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of media drives offered by Dell may vary by country. The following instructions explain how to make a copy using Roxio Creator Plus - Dell Edition. You can also use Roxio Creator Plus for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.
CD-Writable Drives Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes Media Type Read Write Rewritable CD-R Yes Yes No CD-RW Yes Yes Yes DVD+R Yes Yes No DVD-R Yes Yes No DVD+RW Yes Yes Yes DVD-RW Yes Yes Yes DVD+R DL Yes Yes No DVD-R DL Yes No No DVD-RAM Maybe No No DVD-Writable Drives Helpful Tips 60 • Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Roxio Creator Plus and open a Creator
Adjusting the Volume NOTE: When the speakers are muted, you do not hear the media playing. 1 Open the Volume Control window. 2 Click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. The Volume Meter displays the current volume level, including mute, on your computer.
Microsoft Windows Vista® Operating System 1 Click the Windows Vista Start button, Personalization. , and click Control Panel→Appearance and 2 Under Personalization, click Adjust Screen Resolution. 3 Under Resolution: click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Colors, click Medium (16 bit) and click OK.
Using Cards NOTE: Electrical and electronic devices are sensitive to electrostatic discharge (ESD). If a substantial ESD occurs, the device may reset and the device software may attempt to reinitialize a connection. If the software is not operational after an ESD occurrence, restart the modem software program. Card Types PC Cards See "PC Card/ExpressCard" on page 135 for information on supported PC Cards. NOTE: A PC Card is not a bootable device.
Extended Cards An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards: • Protect the exposed end of an installed card. Striking the end of the card can damage the system board. • Always remove an extended PC Card before you pack the computer in its carrying case.
ExpressCards 1 Place the ExpressCard in the adapter (the adapter is included with the ExpressCard). 2 Install the ExpressCard with the adapter the same way as a PC Card. (See "PC Cards" on page 63) Removing a Card or Blank CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: Click the icon in the taskbar to select a card and stop it from functioning before you remove it from the computer.
Using Cards
Securing Your Computer Security Cable Lock NOTE: Your computer does not ship with a security cable lock. A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device. NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer.
About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs.
Passwords Passwords prevent unauthorized access to your computer. When using passwords, observe the following guidelines: • Choose a password that you can remember, but not one that is easy to guess. For example, do not use the names of family members or pets for passwords. • It is recommended that you do not write down your password. If you do write it down, however, ensure that the password is stored in a secure place. • Do not share your password with other people.
A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.
The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned.
TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail. The TPM feature is enabled through a system setup option. NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide.
2 Load the security management software: a Turn on (or restart) your computer. b When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. c In the drop-down menu, select Wave EMBASSY Trust Suite and press to create the icons for the software components on the computer desktop. d Press to exit the setup program. e If prompted, click Save/Exit.
The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.
Troubleshooting NOTE: For troubleshooting specific to the Microsoft Windows Vista® operating system, see the Help and Support Center. Dell™ Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is connected to a known good electrical outlet. 2 Turn on (or restart) your computer. 3 Diagnostics can be invoked one of two ways: • When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press .
5 Type 1 to start the media menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Function Express Test Performs a quick test of devices.
Tab Function (continued) Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.
• View the Dell Support Utility settings • Access the help file for the Dell Support Utility • View frequently asked questions • Learn more about the Dell Support Utility • Turn the Dell Support Utility off Double-Clicking the Dell Support Icon Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.
Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVDRW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C — Search for the keyword standby in the Windows Help and Support Center for information on power management modes.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION. CHECK THE TELEPHONE JACK.
S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. G A T E A 2 0 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 88). G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper.
K E Y B O A R D S T U C K K E Y F A I L U R E — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 75). M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E — A memory module may be faulty or improperly seated.
4 Click Remove or Change/Remove and follow the prompts on the screen. 5 See the program documentation for installation instructions. S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. For instructions, access the Help and Support Center (click Start→Help and Support).
If your IEEE 1394 device is listed, Windows recognizes the device. I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D IEEE 1394 D E V I C E — I F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y D E L L — Contact Dell (see "Obtaining Assistance" on page 143) or the IEEE 1394 device manufacturer. Ensure that the IEEE 1394 device is properly inserted into the connector.
If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Obtaining Assistance" on page 143). R U N T H E K E Y B O A R D D I A G N O S T I C S T E S T S — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 75). If the tests indicate a defective external keyboard, contact Dell (see "Obtaining Assistance" on page 143).
1 Click Start→All Programs→Accessories→Program Compatibility Wizard→Next. 2 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory Problems" on page 88). • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory Problems" on page 88). • Run the Dell Diagnostics (see "Dell Diagnostics" on page 75).
NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears in the notification area. C A N N O T C O N N E C T — The Dell Mobile Broadband Card must be activated on the network in order to connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse over the icon in the taskbar to read the status of the connection.
I F Y O U H A V E P R O B L E M S W I T H A D E L L - P R O V I D E D C A R D — Contact Dell (see "Obtaining Assistance" on page 143). I F Y O U H A V E P R O B L E M S W I T H A C A R D N O T P R O V I D E D B Y D E L L — Contact the card manufacturer. Power Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147) as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory Problems" on page 88). Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65-W or higher AC adapter. Using AC adapters that are less-powerful than 65 W will cause you to receive a WARNING message.
3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R — See the printer documentation for instructions. Scanner Problems Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147) as you complete these checks.
R E I N S T A L L T H E S O U N D ( A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 102. No sound from external speakers E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
3 Turn on the computer. 4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. C H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.
M O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.
System Setup Program Overview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, access the Help and Support Center (click Start→Help and Support).
System Setup Screens NOTE: For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen. On each screen, the system setup options are listed at the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.
Performing a One-Time Boot You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.) 1 Shut down the computer through the Start menu. 2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. 3 Connect the computer to an electrical outlet. 4 Turn on the computer.
System Setup Program
Reinstalling Software Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.
NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a "!") on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 102).
2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab→Roll Back Driver. Microsoft Windows Vista 1 Click the Windows Vista start button, , and right-click Computer. 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
If instructed to navigate to the driver files, click the media directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section, reinstall the drivers: Microsoft Windows XP 1 Click Start→My Computer→Properties→Hardware→Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video).
3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Microsoft Windows Vista 1 Click the Windows Vista start button, , and click Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search.
Microsoft Windows Vista 1 Click the Windows Vista Start button, , and click Help and Support. 2 In the search box, type System Restore and press . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore.
NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer.
Reinstalling Software
Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: • You have performed the steps in "Turning Off Your Computer" on page 109 and "Before Working Inside Your Computer" on page 110. • You have read the safety information in your Dell™ Product Information Guide.
Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover.
1 Follow the instructions in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 1 2 3 4 5 6 1 screws (3) 2 keyboard tabs (5) 3 palm rest 4 pull-tab 5 keyboard-cable locking arm 6 keyboard cable connector NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard. 3 Remove the three screws across the top of the keyboard.
Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
6 Disconnect the card from the cable and remove the card from the computer. Coin-Cell Battery CAUTION: Before performing the following procedures, follow the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer.
1 2 3 1 battery connector 2 coin-cell battery 3 mylar 4 Remove the battery connector from the connector on the system board. 5 Being careful not to break the plastic, slightly raise the corner of the mylar above the battery. 6 While holding the mylar, grasp the battery and pull out of the battery compartment. Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 135 for information on the memory supported by your computer.
1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 1 2 1 memory module (DIMM A) 2 securing clips (2) NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.
2 1 1 securing clips (2 per connector) 2 memory module 5 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. a Align the notch in the module connector with the tab in the connector slot. b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.
2 Turn the computer bottom-side up, loosen the captive screw in the memory module cover, and then remove the cover. 1 2 1 memory module cover 2 captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.
2 1 1 securing clips (2 per connector) 2 memory module NOTICE: Insert memory modules at a 45-degree angle to avoid damaging the connector. 4 Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure. a Align the notch in the module edge connector with the tab in the connector slot.
6 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 7 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click Start→Help and Support, and then click Computer Information. 8 Replace the memory module cover.
NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4 If a WLAN card is not already installed, go to step 5. If you are replacing a WLAN card, remove the existing card: a Disconnect the WLAN card from any attached cables. b Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. c Slide and lift the WLAN card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion.
1 2 1 WLAN card 2 antenna cable connectors NOTICE: To avoid damaging the WLAN card, never place cables on top of or under the card. NOTE: Your WLAN card may have two or three connectors, depending on the type of card you ordered. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your WLAN card. c Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.
1 1 Mobile Broadband card 2 2 antenna cables (2) NOTICE: To prevent damage to the connector, do not use tools to spread the securing clips. 4 If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile Broadband card, remove the existing card: a Disconnect the Mobile Broadband card from any attached cables.
1 2 1 Mobile Broadband card 2 metal securing tabs (2) b Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly. c Slide and lift the Mobile Broadband card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. NOTE: Do not insert a WLAN card into the Mobile Broadband card slot.
1 1 Mobile Broadband card 2 2 antenna cables (2) NOTICE: To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and ensure that you route the cables properly. NOTE: For more specific information about which cable to connect to which connector, see the documentation that came with your Mobile Broadband card.
2 1 1 SIM card 2 metal brackets (2) NOTICE: Do not touch the SIM card connectors to protect the card from electrostatic discharge (ESD). To prevent ESD, hold the card in your hand before you insert or remove the card. 2 With the cut-off corner on the card facing away from the card slot, insert the SIM card into the slot so that it slides under the metal tabs on the sides.
1 2 1 screws (2) 2 hard drive NOTE: The number of hard drive screws may vary. 2 Remove the hard drive screws on the bottom of the computer. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide. 3 Slide the hard drive out of the computer. 4 Remove the new drive from its packaging. Save the original packaging for storing or shipping the hard drive.
Media Bay NOTE: If the device locking screw is not present, you can remove and install devices while the computer is running and connected to a docking device (docked). Removing Media Bay Devices NOTICE: To prevent damage to devices, store them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them. 1 If present, remove the device locking screw from the bottom of the computer.
NOTE: This card is only compatible with the Microsoft Windows Vista® operating system. NOTE: If you ordered an FCM card with your computer, the card is already installed. 1 Follow the procedures in "Before You Begin" on page 109. 2 Remove the hinge cover (see "Hinge Cover" on page 111). 3 Remove the keyboard (see "Keyboard" on page 111). 4 Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer.
1 1 FCM card NOTICE: When installing this card, ensure the two antenna cables are not under the card. The antenna cables are designed to lay across the top of the FCM card and in the protective sleeve. Installing the card on top of these antenna cables may cause damage to your computer. Also, do not install the FCM card in the WLAN card connector. The FCM card is designed to work in the WWAN card connector. Installing the card in the wrong slot may cause damage to your computer.
Dell™ QuickSet NOTE: This feature may not be available on your computer. Dell™ QuickSet provides you with easy access to configure or view the following types of settings: • Network connectivity • Power management • Display • System information Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking, doubleclicking, or right-clicking the QuickSet icon in the Microsoft® Windows® taskbar. The taskbar is located in the lower-right corner of your screen.
Dell™ QuickSet
Traveling With Your Computer Identifying Your Computer • Attach a name tag or business card to the computer. • Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. • Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your name, address, and phone number in this file.
Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage. • Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, use the wireless switch (see "Enabling/Disabling the Dell™ Mobile Broadband Card" on page 53). • Consider changing your power management options to maximize battery operating time (see "Configuring Power Management Settings" on page 35).
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→Help and Support and select the option to view information about your computer.
www.dell.com | support.dell.
Communications Modem: Type v.
www.dell.com | support.dell.com Display (continued) Active area (X/Y) 303.74 x 189.84 Dimensions: Height 206 mm (8.11 inches) Width 320 mm (12.6 inches) Diagonal 358.14 mm (14.1 inches) Operating angle 0° (closed) to 180° Viewing angles: Horizontal 40/40° Vertical 15/30° Pixel pitch 0.2109 Power Consumption (panel with backlight) (typical) 7.5 W (max) with no inverter losses Keyboard Number of keys 87 (U.S.
Battery (continued) 6-cell lithium-ion batteries: Depth 66.6 mm (2.62 inches) Height 19.2 mm (0.76 inch) 9-cell lithium-ion batteries: Depth 93.3 mm (3.67 inches) Height 20.59 m (0.81 inch) Weight 0.51 kg (1.12 lb) (9 cell) 0.33 kg (0.73 lb) (6 cell) Voltage 11.
www.dell.com | support.dell.com AC Adapter (continued) Dimensions: Height 32 mm (1.27 inches) Width 337 mm (13.31 inches) Depth 238 mm (9.3 inches) Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Fingerprint Reader (optional) Type UPEK TCS3 TouchStrip™ strip sensor with CMOS active capacitive pixel-sensing technology Physical Height 32.3 mm (1.27 inches) Width 337 mm (13.3 inches) Depth 238 mm (9.
Environmental (continued) Operating 143 G Storage 163 G Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.
Specifications www.dell.com | support.dell.
Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 75 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 75 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 147. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.
DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.
AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 147." Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 147).
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com.
Appendix Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
Mouse NOTICE: Disconnect the mouse from the computer before cleaning the mouse If your screen cursor skips or moves abnormally, clean the mouse. Cleaning a Non-Optical Mouse 1 Clean the outside casing of the mouse with a cloth moistened with a mild cleaning solution. 2 Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 3 Wipe the ball with a clean, lint-free cloth. 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint.
FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules.
Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
C C — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water. cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations. L1 cache — Primary cache stored inside the processor. Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.
to bypass the processor. docking device — See APR. DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments. domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources.
F modes can display an unlimited variety of shapes and fonts. Fahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water. FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S.
connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. telephone lines and radio waves to form a wide area network (WAN). integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in. LCD — liquid crystal display — The technology used by portable computer and flat-panel displays. I/O — input/output — An operation or device that enters and extracts data from your computer.
memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz. Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card.
arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.
and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding. transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file. SCSI — small computer system interface — A high-speed interface used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners.
for this program. T TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance. W W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
