Dell Precision™ Mobile Workstation M20 User's Guide Finding Information Travelling With Your Computer About Your Computer Passwords Using Microsoft® Windows® XP Solving Problems Dell™ QuickSet Features Dell Diagnostics Using the Keyboard and Touch Pad Cleaning Your Computer Using the Display Reinstalling Software Using the Module Bay Adding and Replacing Parts Using CDs, DVDs, and Other Multimedia Using the System Setup Program Using a Battery Alert Standard Format (ASF) Power Management
Back to Contents Page About Your Computer Dell Precision™ Mobile Workstation M20 User's Guide Front View Left View Right View Back View Bottom View Front View 1 display 7 speakers (2) 2 power button 8 track stick/touch pad buttons 3 device status lights 9 track stick 4 keyboard 10 volume control buttons 5 touch pad 11 mute button 6 display latch 12 keyboard and wireless status lights display — For more information about your display, see "Using the Display.
Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the ¡ ¡ Solid green: The battery is charging. Flashing green: The battery is almost fully charged.
The green lights located above the keyboard indicate the following: Turns on when the numeric keypad is enabled. Turns on when wireless devices are enabled. Turns on when the uppercase letter function is enabled. Turns on when Bluetooth® wireless technology is enabled. To enable or disable Bluetooth wireless technology, press . NOTE: Bluetooth wireless technology is an optional feature on your computer, so the icon turns on only if you ordered Bluetooth wireless technology with your computer.
infrared sensor — Lets you transfer files from your computer to another infrared-compatible device without using cable connections. When you receive your computer, the sensor is disabled. You can use the system setup program to enable the sensor. For information on transferring data, see Windows Help, the Help and Support Center, or the documentation that came with your infrared-compatible device. audio connectors Attach headphones or speakers to the Attach a microphone to the connector. connector.
1 module bay 2 device latch release 3 USB connectors (2) module bay — You can install devices such as an optical drive or a Dell TravelLite™ module in the module bay. For more information, see "Using the Module Bay." device latch release — Releases the module bay device. See "Using the Module Bay" for instructions. Back View CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents.
parallel connector Connects a parallel device, such as a printer. video connector Connects an external monitor. For more information, see "Using the Display." serial connector Connects serial devices, such as a mouse or handheld device. AC adapter connector — Attach an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.
1 memory module cover 5 docking device slot 2 battery-bay latch release 6 fan 3 battery charge gauge 7 Mini PCI card/modem cover 4 battery 8 hard drive memory module cover — Covers the compartment that contains the memory module(s). See "Adding and Replacing Parts." battery-bay latch release — Releases the battery. See "Using a Battery" for instructions. battery charge gauge — Provides information on the battery charge. See "Using a Battery.
Back to Contents Page Appendix Dell Precision™ Mobile Workstation M20 User's Guide Macrovision Product Notice FCC Notices (U.S. Only) Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Back to Contents Page Alert Standard Format (ASF) Dell Precision™ Mobile Workstation M20 User's Guide Alert Standard Format (ASF) is a Distributed Management Task Force (DMTF) management standard that specifies "pre-operating system" or "operating system absent" alerting techniques. The standard is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the system is turned off.
Back to Contents Page Using a Battery Dell Precision™ Mobile Workstation M20 User's Guide Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery Performance CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
The following icons appear in the Battery Meter window: The computer or docking device is running on battery power. The computer is connected to AC power and the battery is charging. The computer is connected to AC power and the battery is fully charged. For more information about QuickSet, right-click the icon in the taskbar, and click Help. Microsoft® Windows® Power Meter The Windows Power Meter indicates the remaining battery charge.
NOTE: The AC adapter charges a completely discharged battery in approximately 1 hour with the computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the computer as long as you like. The battery's internal circuitry prevents the battery from overcharging. When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature.
Back to Contents Page Using the Module Bay Dell Precision™ Mobile Workstation M20 User's Guide About the Module Bay About the Device Security Screw Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running About the Module Bay CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
3. Pull the device out of the module bay. 4. Push the new device into the bay until it clicks. Removing and Installing Devices While the Computer Is Running NOTICE: If the device security screw is installed, you must turn off the computer before removing the screw. 1. Before ejecting the device: l ® ® In Microsoft Windows XP, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop.
3. Pull the device out of the module bay. 4. Push the new device into the bay until it clicks. The operating system automatically recognizes the device. 5. Click Close (in Windows 2000). 6. If necessary, enter your password to unlock your computer.
Back to Contents Page Using CDs, DVDs, and Other Multimedia Dell Precision™ Mobile Workstation M20 User's Guide Playing a CD or DVD Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1. Press the eject button on the front of the drive. 2.
1 volume icon 2 Volume Meter 3 mute icon When the meter is enabled, adjust the volume with the volume control buttons or by pressing the following keys: l Press to increase volume. l Press to decrease volume. l Press to mute volume. For more information about QuickSet, right-click the icon in the taskbar and click Help.
TV. 1 S-video TV-out connector 2 S-video connector Your TV has either an S-video input connector or a composite video-input connector. Depending on what type of connector is available on your TV, you can use a commercially available S-video cable or composite video cable to connect your computer to your TV. It is recommended that you connect video and audio cables to your computer in one of the following combinations.
6. Turn on the TV and any audio device that you connected (if applicable), and then turn on the computer. 7. See "Enabling the Display Settings for a TV in Microsoft® Windows® XP" to ensure that the computer recognizes and works properly with the TV. Composite Video and Standard Audio 1 standard S-video to composite video adapter 2 composite video cable 3 standard audio cable 1. Turn off the computer and the TV and/or audio device that you want to connect. 2.
2. Insert a DVD into the DVD drive. If the DVD begins playing, click the stop button. 3. Click Settings. 4. Click DVD. 5. Click the DVD Audio Setting icon. 6. Click the arrows beside the Speaker Configuration setting to scroll through the options, and select Headphones. 7. Click the arrows beside the Audio listening mode setting to scroll through the options, and select CL Headphone. 8. Click the arrows next to Dynamic range compression to select the most suitable option. 9.
Back to Contents Page Cleaning Your Computer Dell Precision™ Mobile Workstation M20 User's Guide Computer, Keyboard, and Display Floppy Drive (Optional) CDs and DVDs CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries.
Back to Contents Page Dell Diagnostics Dell Precision™ Mobile Workstation M20 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.
3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 4. Select the CD/DVD/CD-RW Drive option from the CD boot menu. 5. Select the Boot from CD-ROM option from the menu that appears. 6. Type 1 to start the ResourceCD menu. 7. Type 2 to start the Dell Diagnostics. 8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9.
Back to Contents Page Using the Display Dell Precision™ Mobile Workstation M20 User's Guide Adjusting Brightness Switching the Video Image Setting Display Resolution Dual Independent Display Mode Large Desktop Display Mode Swapping Primary and Secondary Displays Adjusting Brightness When the Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing and the up- or down-arrow on the keyboard.
Windows 2000 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Display icon and click the Settings tab. 3. Try different settings for Colors and Screen area. NOTE: As the resolution increases, icons and text appear smaller on the screen. If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the screen cannot be completely displayed.
Windows 2000 NOTE: The Windows XP operating system does not support large desktop display mode. To activate large desktop mode on two external displays that are attached to the VGA or DVI connectors on the docking device, your computer must be connected to the docking device and the portable computer display closed.
Back to Contents Page Reinstalling Software Dell Precision™ Mobile Workstation M20 User's Guide Drivers Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® XP System Restore Reinstalling Microsoft® Windows® XP Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device.
2. Under Pick a Category, click Performance and Maintenance. 3. Click System. 4. In the System Properties window, click the Hardware tab. 5. Click Device Manager. 6. Right-click the device for which the new driver was installed and click Properties. 7. Click the Drivers tab. 8. Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.
8. Click Browse and browse to the location to which you previously extracted the driver files. 9. When the name of the appropriate driver appears, click Next. 10. Click Finish and restart your computer. Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1. Click the Start button and click Help and Support. 2. Click System Restore. 3. Follow the instructions on the screen.
3. Click System. 4. Click the System Restore tab. 5. Ensure that Turn off System Restore is unchecked. Reinstalling Microsoft® Windows® XP NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows XP. Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback.
5. Press to select the highlighted partition (recommended), and follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 6.
Back to Contents Page Finding Information Dell Precision™ Mobile Workstation M20 User's Guide NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer.
2. Click User's and system guides and click User's guides. The User's Guide is also available on the Drivers and Utilities CD. l l Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer.
Back to Contents Page Getting Help Dell Precision™ Mobile Workstation M20 User's Guide Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems.
apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call.
E-mail: us_latin_services@dell.com Argentina (Buenos Aires) E-mail for desktop and portable computers: la-techsupport@dell.com International Access Code: 00 E-mail for servers and EMC® storage products: la_enterprise@dell.com Country Code: 54 City Code: 11 Customer Care toll-free: 0-800-444-0730 Tech Support toll-free: 0-800-444-0733 Tech Support Services toll-free: 0-800-444-0724 Sales Aruba General Support 0-810-444-3355 toll-free: 800-1578 E-mail (Australia): au_tech_support@dell.
Cayman Islands Sales (Home Sales/Small Business) toll-free: 1-800-387-5752 Sales (med./large bus., government) toll-free: 1-800-387-5755 Spare Parts Sales & Extended Service Sales 1 866 440 3355 General Support 1-800-805-7541 Chile (Santiago) Country Code: 56 Sales, Customer Support, and Technical Support toll-free: 1230-020-4823 City Code: 2 Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.
Country Code: 358 City Code: 9 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 Website: support.euro.dell.com E-mail: support.euro.dell.
Ireland (Cherrywood) U.K. Technical Support (dial within U.K. only) Home User Customer Care International Access Code: 16 Small Business Customer Care Country Code: 353 U.K. Customer Care (dial within U.K. only) Corporate Customer Care City Code: 1 Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K.
Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884 International Access Code: 00 Country Code: 352 Corporate Sales (Brussels, Belgium) 02 481 91 00 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) Macao Country Code: 853 Technical Support 02 481 91 00 toll-free: 0800 105 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 Website: support.ap.dell.
International Access Code: 011 Customer Care Country Code: 48 City Code: 22 Portugal International Access Code: 00 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website: support.euro.dell.com E-mail: support.euro.dell.
City Code: 8 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com Switzerland (Geneva) E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Country Code: 1 Printers and Projectors Technical Support toll-free: 1-877-459-7298 Public (government, education, and healthcare) Customer Service and Technical Support toll-free: 1-800-456-3355 Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 Dell Sales or toll-free: 1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3
Back to Contents Page Glossary Dell Precision™ Mobile Workstation M20 User's Guide A B C D E G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD — compact disc — An optical form of storage media, typically used for audio and software programs. CD drive — A drive that uses optical technology to read data from CDs. CD player — The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD. CD-R — CD recordable — A recordable version of a CD.
E ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance. EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). I IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United States.
memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access. memory module — A small circuit board containing memory chips, which connects to the system board. MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz.
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad. PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely. R RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50.
The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer. S-video TV-out — A connector used to attach a TV or digital audio device to the computer. SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.
wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper. write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To writeprotect a 3.5-inch floppy, slide its write-protect tab to the open position.
Back to Contents Page Using the Keyboard and Touch Pad Dell Precision™ Mobile Workstation M20 User's Guide Numeric Keypad Key Combinations Touch Pad Changing the Track Stick Cap Numeric Keypad 1 numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key.
and up-arrow key Increases brightness on the integrated display only (not on an external monitor). and down-arrow key Decreases brightness on the integrated display only (not on an external monitor). Radios (Including Wireless Networking and Bluetooth® Wireless Technology Enables and disables radios, including wireless networking and Bluetooth wireless technology Power Management Activates a power management mode.
1 track stick 3 touch pad 2 track stick buttons 4 touch pad buttons l To move the cursor, lightly slide your finger over the touch pad. l To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. l To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad.
Back to Contents Page Passwords Dell Precision™ Mobile Workstation M20 User's Guide About Passwords Using a Primary Password Using an Administrator Password Using a Hard Drive Password Assigning an Asset Tag Enabling Trusted Platform Module (TPM) About Passwords NOTE: Passwords are disabled when you receive your computer. A primary password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways.
access to system setup in the same way that a primary password restricts access to the computer. The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password. NOTICE: If you disable the administrator password, the primary password is also disabled. NOTE: The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned.
For example, type the following command line and press : asset 1234$ABCD& NOTE: An asset tag can have up to 10 characters; any combination of characters excluding spaces is valid. 6. When the computer prompts you to verify the asset tag, type y. The computer displays the new or modified asset tag and the Service Tag. 7. Restart your computer to exit the Asset Tag utility. Viewing Existing Asset and Service Tags 1.
Deleting an Owner Tag NOTE: For security, you cannot set, change, or delete the owner tag if the primary or administrator passwords are set. 1. Boot the computer using the bootable media you created in "Assigning an Asset Tag." 2. Type asset /o /d and press . 3. When the computer prompts you to delete the owner tag, type y. Asset Tag Options To use one of the asset tag options (see the following table): 1. Boot the computer using the bootable media you created in "Assigning an Asset Tag.
c. Follow the on-screen instructions to activate the TPM setup program. You only need to activate the program once. You will be prompted to reboot your computer once the process is complete. 6. 7. Physically activate the TPM: a. Restart the computer and press during the Power On Self Test to enter the system setup program. b. Open the Security menu in system setup and select the TPM Activation menu option. c. Set the TPM activation state to Activate. d.
Back to Contents Page Using PC Cards Dell Precision™ Mobile Workstation M20 User's Guide PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy or CD that came with the PC Card. Removing a PC Card or Blank NOTICE: Use the PC Card configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data.
Back to Contents Page Power Management Dell Precision™ Mobile Workstation M20 User's Guide Power Management Tips Power Management Wizard Power Management Modes Power Options Properties Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. l Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged.
Selecting a Power Scheme NOTE: When your computer is running on battery power, the Network Disabled power scheme disables your internal network and wireless activity. When your computer is connected to an electrical outlet or docking device, the Network Disabled power scheme disables only your wireless activity. You must set the power scheme through QuickSet (not Microsoft® Windows®) for the Network Disabled power scheme to work. The screen allows you to select, create, and edit power scheme settings.
¡ Press . To exit standby mode, press the power button or open the display depending on how you set the options on the Advanced tab. You cannot make the computer exit standby mode by pressing a key or touching the touch pad or track stick. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer.
The Power Meter tab displays the current power source and amount of battery charge remaining. Advanced Tab The Advanced tab allows you to: l Set power icon and standby mode password options. l Program the following functions (depending on your operating system): ¡ Prompt a user for an action (Ask me what to do). ¡ Enter standby mode. ¡ Enter hibernate mode. ¡ Shut down Windows and turn off the computer. ¡ Choose no action (None or Do nothing).
Back to Contents Page Dell™ QuickSet Features Dell Precision™ Mobile Workstation M20 User's Guide Clicking the QuickSet Icon Double-Clicking the QuickSet Icon Right-Clicking the QuickSet Icon NOTE: This feature may not be available on your computer. Dell QuickSet runs from the icon located in the taskbar and functions differently when you click, double-click, or right-click the icon.
Back to Contents Page Adding and Replacing Parts Dell Precision™ Mobile Workstation M20 User's Guide Before You Begin Hard Drive Memory Keyboard Modem Internal Card With Bluetooth® Wireless Technology Mini PCI Card Coin-Cell Battery Before You Begin This chapter provides procedures for removing and installing the components in your computer.
2. Turn off your computer. 3. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 4. Disconnect any telephone or network cables from the computer. 5. Close the display and turn the computer upside down on a flat work surface.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3. If you are replacing a memory module, ground yourself and remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector.
1 captive screw NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3. If you are replacing a memory module, ground yourself and remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector.
If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You Begin." 2. Turn the computer over and release the captive screw from the modem cover. 1 captive screw 3. Place your finger under the cover at the indentation and lift the cover open.
7. Install the screws to secure the modem to the system board. 8. Replace the cover. Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You Begin." 2. Remove the keyboard. 1 Mini PCI card 2 antenna wires (2) 3. If a Mini PCI card is not already installed, go to step 4.
b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c. Lift the Mini PCI card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 1 Mini PCI card 2 metal securing tabs (2) 4. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you feel a click.
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
1. Follow the instructions in "Before You Begin." 2. Turn the computer right-side up and open it. 1 display 2 center control cover 3 computer base 3. 1 Remove the center control cover: a. Open the display all the way (180 degrees) so that it lies flat against your work surface. b. Starting on the right side of the computer, use a plastic scribe to pry up the center control cover. Lift it away from the computer, and lay it aside. center control cover 4. Remove the keyboard: a.
1 M2.5 x 6-mm screws (2) 2 keyboard connector pull-tab 3 keyboard tabs 4 palm rest Internal Card With Bluetooth® Wireless Technology CAUTION: Before performing the following procedures, read the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.
Coin-Cell Battery CAUTION: Before performing the following procedures, read the safety instructions in your Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1. Follow the procedures in "Before You Begin." 2.
5. Replace the cover.
Back to Contents Page Using the System Setup Program Dell Precision™ Mobile Workstation M20 User's Guide Overview Viewing the System Setup Screens System Setup Screen Commonly Used Options Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. (An exception is the External Hot Key option, which you can disable or enable only through system setup.
l Diskette Drive l Modular Bay HDD l Internal HDD l CD/DVD/CD-RW Drive During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list.
Back to Contents Page Using Smart Cards Dell Precision™ Mobile Workstation M20 User's Guide About Smart Cards Installing a Smart Card NOTE: This feature may not be available on your computer. About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor located under the gold contact pad.
Back to Contents Page Solving Problems Dell Precision™ Mobile Workstation M20 User's Guide Drive Problems PC Card Problems E-Mail, Modem, and Internet Problems Power Problems Error Messages Printer Problems IEEE 1394 Device Problems Scanner Problems Keyboard Problems Sound and Speaker Problems Lockups and Software Problems Touch Pad or Mouse Problems Memory Problems Video and Display Problems Network Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, fol
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray 1. 2. 3. Ensure that the computer is shut down. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound l l Ensure that the sound is not caused by the program that is running. Ensure that the disk or disc is inserted properly.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs (Programs in Windows 2000), and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) Verify that the modem is communicating with Windows — Windows XP 1. 2. 3. 4. 5. 6. Click the Start button and click Control Panel. Click Printers and Other Hardware. Click Phone and Modem Options. Click the Modems tab.
Extended memory size has changed — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. General failure — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.
properly seated, and partitioned as a boot device. No boot sector on hard drive — The operating system may be corrupted. Contact Dell. No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics. Operating system not found — Reinstall the hard drive. If the problem persists, contact Dell. Optional ROM bad checksum — The optional ROM apparently failed. Contact Dell. A required .
Ensure that the IEEE 1394 device is properly inserted into the connector Ensure that the IEEE 1394 device is recognized by Windows — Windows XP 1. 2. Click the Start button and click Control Panel. Click Printers and Other Hardware. If your IEEE 1394 device is listed, Windows recognizes the device. Windows 2000 1. 2. 3. 4. Click the Start button, point to Settings® Control Panel, and then click System. Click the Hardware tab. Click Device Manager and ensure that there is not a ! next to the device name.
Disable the numeric keypad — Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Check the software documentation or contact the software manufacturer for troubleshooting information — l l l l l Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program.
settings are correct and that the network is functioning. PC Card Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Check the PC Card — Ensure that the PC Card is properly inserted into the connector. Ensure that the card is recognized by Windows — Double-click the Safely Remove Hardware (Unplug or Eject Hardware in Windows 2000) icon in the Windows taskbar. Ensure that the card is listed.
Reseat the memory modules — If the computer power light turns on but the display remains blank, reinstall the memory modules. Ensuring Sufficient Power for Your Computer Your computer is designed to use the 90-W AC adapter; for optimum system performance, you should always use this adapter. The 65-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will decrease system performance.
1. Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon. 2. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
1. 2. 3. 4. 5. 6. 7. 8. Click the Start button, point to Settings, and then click Control Panel. Double-click the System icon. Click the Hardware tab. Click Device Manager. Double-click DVD/CD-ROM drives. Double-click the name of the drive. On the drive Properties screen, click the Properties tab. Click the box near the bottom of the screen to enable digital audio for your CD or DVD drive. No sound from external speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting.
To verify that the problem is with the mouse, check the touch pad — 1. 2. 3. 4. Shut down the computer. Disconnect the mouse. Turn on the computer. At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it. If the touch pad operates correctly, the mouse may be defective. Check the system setup program settings — Verify that the system setup program lists the correct device for the pointing device option.
1. 2. 3. 4. Click the Start button and then click Control Panel. Click Appearance and Themes. Click the area you want to change or click the Display icon. Try different settings for Color quality and Screen resolution. Windows 2000 1. 2. 3. Click the Start button, point to Settings, and then click Control Panel. Double-click the Display icon and click the Settings tab. Try different settings for Colors, Screen area, and Advanced Settings.
Back to Contents Page Specifications Dell Precision™ Mobile Workstation M20 User's Guide Processor Processor type Intel® Pentium® M L1 cache 32-KB instruction and 32-KB write-back data cache L2 cache 2 MB External bus frequency 533 MHz System Information System chipset Intel 915PM, ICH6-M Processor Side Data bus width 64 bits DRAM bus width DDR2 dual channel 400 MHz/533 MHz (independent 64-bit memory data channels) Processor address bus width 36 bits Flash EPROM 1 MB Graphics bus integr
Communications Modem: Type v.92 56K MDC (optional) Controller softmodem Interface internal AC'97 bus Network adapter 10/100/1000 Ethernet LAN on system board Wireless internal Mini PCI Wi-Fi (802.11b, 802.11b/g, or 802.
Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Track Stick X/Y position resolution (graphics table mode) 250 count/sec @ 100 gf Size protrudes 0.
57.9 mm (2.28 inches) (65 W) Temperature range: Operating 0° to 35°C (32° to 95°F) (both) Storage –40° to 65°C (–40° to 149°F) (both) Physical Height 34.3 mm (1.35 inches) Width 312 mm (12.28 inches) Depth 262.2 mm (10.32 inches) Weight: With travel module 2.196 kg (4.88 lb) (6 cell) 2.115 kg (4.70 lb) (4 cell) With CD drive 2.3895 kg (5.
Back to Contents Page Dell Precision™ Mobile Workstation M20 User's Guide NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Glossary.
Back to Contents Page Travelling With Your Computer Dell Precision™ Mobile Workstation M20 User's Guide Identifying Your Computer Packing the Computer Travel Tips Identifying Your Computer l Attach a name tag or business card to the computer. l Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.
l Before you use the computer on an airplane, verify that such usage is permitted. Some airlines forbid the use of electronic devices during the flight. All airlines forbid the use of electronic devices during takeoff and landing. If Your Computer Is Lost or Stolen l Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer.
Back to Contents Page Connecting to a Wireless Local Area Network Dell Precision™ Mobile Workstation M20 User's Guide Determining Your Network Type Connecting to a Wireless Network in Microsoft® Windows® XP NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products. NOTE: To configure a wireless computer running the Windows 2000 operating system, see the user's guide that came with your wireless network adapter.
2. Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA key when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. Your network is configured automatically. NOTE: Your computer can take up to 1 minute to connect to the network.
Back to Contents Page Using Microsoft® Windows® XP Dell Precision™ Mobile Workstation M20 User's Guide Help and Support Center User Accounts and Fast User Switching Microsoft® Windows® Classic View Setting Up a Home and Office Network Desktop Cleanup Wizard Network Setup Wizard Transferring Information to a New Computer Internet Connection Firewall Help and Support Center NOTE: The Microsoft® Windows® XP Home Edition and Windows XP Professional operating systems have different features and appearan
Desktop Cleanup Wizard Your computer is set up to use the Desktop Cleanup Wizard to move programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as programs are moved. To turn off the Desktop Cleanup Wizard, perform the following steps. NOTE: You can run the Desktop Cleanup Wizard any time by clicking Clean Desktop Now under Run Desktop Cleanup Wizard every 60 days. 1.
5. On the Which computer is this? screen, click Old Computer and click Next. 6. On the Select a transfer method screen, click the transfer method you prefer. 7. On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8. Click Finish. To transfer data to the new computer: 1. 2. On the Now go to your old computer screen on the new computer, click Next.
1. Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2. Connect the other end of the network cable to a network connection device, such as a network wall connector. NOTE: Do not use a network cable with a telephone wall connector.
