Workstation Setup and Quick Reference Guide

34 Troubleshooting

computer, reinstall the hard drive, and restart the computer. If the problem

persists, try another drive. Run the Hard Disk Drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 39).

INSERT BOOTABLE MEDIA — The operating system is trying to boot to

nonbootable media, such as a floppy disk or CD. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP

ROGRAM — The system configuration information does not match the

hardware configuration. The message is most likely to occur after a memory

module is installed. Correct the appropriate options in the system setup

program. See your Service Manual at support.dell.com for more information.

KEYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 39).

KEYBOARD CONTROLLER FAILURE — For external keyboards, check the cable

connection. Restart the computer, and avoid touching the keyboard or the

mouse during the boot routine. Run the Keyboard Controller test in the Dell

Diagnostics (see "Dell Diagnostics" on page 39).

KEYBOARD DATA LINE FAILURE — For external keyboards, check the cable

connection. Run the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 39).

KEYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the

cable connection. Restart the computer, and avoid touching the keyboard or

keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics

(see "Dell Diagnostics" on page 39).

LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT — Dell MediaDirect™

cannot verify the Digital Rights Management (DRM) restrictions on the file,

so the file cannot be played (see "Dell Diagnostics" on page 39).

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —

A memory module may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them. See your Service Manual at

support.dell.com for more information.

MEMORY ALLOCATION ERROR — The software you are attempting to run is

conflicting with the operating system, another program, or a utility. Shut

down the computer, wait 30 seconds, and then restart it. Try to run the

program again. If the error message still appears, see the software

documentation.