Dell Precision 7820 Tower Owner's Manual Regulatory Model: D02T Regulatory Type: D02T001 May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Chassis.........................................................................................................................7 Front view..............................................................................................................................................................................7 Back view.......................................................................................................................................................................
Front input and output panel..........................................................................................................................................40 Removing front input and output panel................................................................................................................. 40 Installing front input and output panel................................................................................................................... 43 Input and output panel bracket.
Removing system board.............................................................................................................................................83 Installing the system board....................................................................................................................................... 89 System board components.......................................................................................................................................
Chapter 7: Software...................................................................................................................122 Supported operating systems.......................................................................................................................................122 Downloading drivers........................................................................................................................................................122 Chipset drivers..................
1 Chassis This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations. Topics: • • • • Front view Back view Internal view Major components of your system Front view 1. 3. 5. 7. 9. Power button SD card slot USB 3.1 Gen 1 Type C port with PowerShare Headset port Slim optical disk drive 2. 4. 6. 8. 10. HDD activity LED USB 3.1 Gen 1 ports USB 3.1 Gen 1 Type C Drive access release latch 5.
Back view 1. 3. 5. 7. 9. 11. 8 PSU BIST LED Microphone /Line-in port Serial port PS/2 Keyboard port USB 3.1 Gen1 ports PCIe expansion slot Chassis 2. 4. 6. 8. 10. 12. Power supply unit Line-out port PS/2 Mouse port Network port USB 3.
Internal view 1. 3. 5. 7. PSU bracket ODD 5.25" bracket PCIe holder GPU 2. 4. 6. 8.
1. 3. 5. 7. 9. 10 Heat sink System fan Speaker Front system fan Half length PCIe card Chassis 2. 4. 6. 8. 10. PSU distribution board 5.25 inch ODD bracket 2.
Major components of your system This section illustrates the major components of your system along with its location. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Side cover PCIe holder Internal chassis speaker Intrusion switch 5.
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
2 Working on your computer Topics: • • • • Safety instructions Turning off your computer — Windows Before working inside your computer After working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: ● You have read the safety information that shipped with your computer.
2. Click or tap and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down.
3 Removing and installing components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • Screw size list Recommended tools Power supply unit (PSU) Side cover Front bezel Hard Disk Drive bezel Hard disk drive assembly NVMe Flexbay Slim Optical Disk Drive Front input and output bezel 5.
Table 1. Screw list (continued) Component Screw type Quantity HDD Bracket M3X5.0mm 1 5.25" ODD Bracket #6-32 UNC X6.0mm 2 M3X5.0mm 2 System Board #6-32X1/4 inches 11 Middle Fan Fixed Bracket #6-32X1/4 inches 1 Middle Fan Bracket #6-32X1/4 inches 3 Rear Fan Bracket #6-32X1/4 inches 2 HSBP Board M3X5.0mm 2 Slim ODD Fixed Bracket M2X2.0mm 2 Slim ODD M3X5.0mm 1 5.25" ODD M3X4.5mm 4 3.5" HDD Bracket M3X4.5mm 4 2.5" HDD Bracket M3X4.
Installing the PSU 1. Slide in the power supply unit to the PSU slot on the system. 2. Connect the power cable to the system. 3. Follow the procedure in After working inside your computer Side cover Removing the side cover 1. Follow the procedure in Before working inside your computer. CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover is removed while the system is on. 2. To remove the side cover: 3.
4. Pull the latch [1] upward and rotate it to release the cover [2].
5. Lift the cover to remove it from the system. Installing the side cover 1. First hold and align the bottom of the side cover to the chassis. 2. Ensure that the hook on the bottom of the side cover snaps into the notch on the system. 3. Press the system cover until it clicks into place. CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is removed while the system is on. 4. Follow the procedure in After working inside your computer .
3. To remove the front bezel: a. Press the latch and pry the retention tabs to release the front bezel from the system. b. Rotate the bezel forward and lift the front bezel away from the system.
Installing the front bezel 1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. 2. Rotate the bezel forward and press the front bezel until the tabs click into place. 3. Follow the procedure in After working inside your computer. Hard Disk Drive bezel Removing HDD bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. To remove the HDD bezel: a. Press the blue unlock button [1] on the edge of ODD bay. b.
Installing HDD bezel 1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. 2. Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system. 3. Install the side cover. 4. Follow the procedure in After working inside your computer. Hard disk drive assembly Removing the HDD carrier 1. Follow the procedure in Before working inside your computer. 2. Remove the: a.
b. HDD bezel 3. To remove the HDD carrier: a. Press the release button [1] to unlock the latch [2]. b. Pull the latch to slide the carrier out of the HDD slot.
Installing the HDD carrier 1. Slide the carrier into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the carrier. 2. Lock the latch. 3. Install the following components: a. HDD bezel b. side cover 4. Follow the procedure in After working inside your computer. Removing the HDD 1. Follow the procedure in Before working inside your computer. 2. Remove the following: a. side cover b.
c. HDD carrier 3. To remove the 3.5 inch HDD: a. Expand one side of the carrier. b. Lift the hard drive out of the carrier. 4. To remove the 2.5 inch HDD: a. Expand two sides of the carrier. b. Lift the hard drive out of the carrier.
Installing the HDD 1. Insert the HDD to its slot in the HDD bracket with the connector end of the hard drive towards the back of the HDD carrier. 2. Slide the HDD carrier back into the hard drive bay. 3. Install the following: a. HDD carrier b. HDD bezel c. side cover 4. Follow the procedure in After working inside your computer NVMe Flexbay Removing the NVMe Flexbay 1. Follow the procedure in Before working inside your computer. 2. Remove the: a.
b. Pull the latch to slide the carrier out of the HDD slot.
4. To remove the SSD carrier from the NVMe flexbay: a. Press the release button to slide the M.2 SSD carrier out of the NVMe flexbay. b. Pull the M.2 SSD carrier out of the NVMe flexbay.
5. To remove the SSD from the SSD carrier: a. Remove the screws on either side of the SSD. b. Remove the screw from the top of the SSD carrier.
c. Slide the SSD cover from the top of the carrier. d. Slide the SSD out of the M.2 slot on the carrier.
Installing the NVMe flexbay 1. To install the SSD in the carrier: a. Remove the dummy SSD blank from the SSD carrier. b. Peel off the tape from the SSD carrier.
c. Peel off the adhesive tape from the SSD carrier cover. 2.
3. Replac the two side screws and the central screw. 4. To install the SSD carrier slide the carrier in the NVMe flexbay until it clicks in place. 5. Slide the carrier into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the carrier. 6. Lock the latch. 7. Install the following components: a. HDD bezel b. side cover 8. Follow the procedure in After working inside your computer. Slim Optical Disk Drive Removing the slim ODD 1.
b. Slide the slim ODD out of the system.
Installing the slim ODD 1. Slide the slim ODD into the slot on the chassis. 2. Tighten the screw to secure the slim ODD to the chassis. 3. Install the side cover. 4. Follow the procedure in After working inside your computer. Front input and output bezel Removing front input and output bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. front bezel 3. To remove the front input and output(I/O) bezel: a.
b. Lift the bezel from the chassis.
Installing front input and output bezel 1. Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system. 2. Press the retention tabs and secure them to the chassis. 3. Install the : a. front bezel b. side cover 4. Follow the procedure in After working inside your computer. 5.25 inch ODD bracket Removing the 5.25 ODD bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. front bezel 3.
b. Remove the five screws[1,2] that secure the bracket to the chassis.
c. Slide the ODD bracket toward the rear of the system and lift it away from the chassis.
Installing the 5.25 ODD bay 1. Place the ODD bracket into the system slot. 2. Replace the (6-32 X 6.0mm) screws. 3. Place the ODD filler back into the slot. 4. Install the: a. front bezel b. side cover 5. Follow the procedure in After working inside your computer Front input and output panel Removing front input and output panel 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. side cover front bezel front input and output bezel 5.25 inch ODD bracket 3.
a. Disconnect the intrusion switch cable [1], USB 3.1 cable [2], front I/O power cable [3], USB 3.1 cable [4], Speaker cable [5], Audio cable [6] NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b. Remove the screw that secures the front I/O panel to the chassis.
c. Slide the I/O panel out of the chassis.
Installing front input and output panel 1. Insert the input and output(I/O) panel onto its slot in the system. 2. Slide the panel to secure the hooks into the chassis hole. 3. Tighten the screw to secure the front I/O panel to the chassis. 4. Connect the following cables: ● ● ● ● ● ● ● intrusion switch cable USB 3.1 cable front I/O power cable front I/O power cable USB 3.1 cable speaker cable audio cable 5. Install the: a. b. c. d. front input and output bezel 5.
6. Follow the procedure in After working inside your computer. Input and output panel bracket Removing input and output panel bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. side cover front bezel front input and output bezel 5.25 inch ODD bracket front input and output panel 3. To remove the input and output(I/O) panel bracket: a. Remove the two screws. b. Slide the I/O module out of the bracket.
Installing input and output panel bracket 1. Insert the input and output(I/O) panel into the metal bracket. 2. Replace the screws to secure the I/O panel bracket to the I/O panel. 3. Install the: a. b. c. d. e. front input and output panel front input and output bezel 5.25 inch ODD bracket front bezel side cover 4. Follow the procedure in After working inside your computer. VROC module Removing the VROC module Plug-out the VROC module from the system board in the upward direction.
Installing the VROC module Plug-in the VROC module to the system board. Intrusion switch Removing the Intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. front bezel c. 5.25 inch ODD bracket 3. To remove the intrusion switch: a. Disconnect the intrusion cable [1] from the I/O module. b. Remove the screw [2] that secures the intrusion switch to the chassis. c. Lift the intrusion switch and remove it from the chassis.
Installing the intrusion switch 1. Place the intrusion switch into the slot in the system chassis. 2. Replace the screw and secure the switch to the chassis. 3. Connect the cable to the system board. 4. Install the: a. 5.25 inch ODD bracket b. front bezel c. side cover 5. Follow the procedure in After working inside your computer. Internal chassis speaker Removing the internal chassis speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: .
a. side cover b. front bezel c. 5.25 inch ODD bracket 3. To remove the internal chassis speaker: a. Disconnect the speaker cable [1] from the front I/O module. b. Press the speaker securing tabs [2], then pull to release it from the system. c. Gently push the speaker [3] with its cable out of the system. Installing the internal chassis speaker 1. Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the system. 2.
Air shroud Removing the air shroud 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover 3. To remove the air shroud: a. Holding the shroud at both the ends, press the tabs[1] and then lift the shroud[2] from the system. Installing the air shroud 1. Place the shroud into its position and make sure that the tab fits into the system. 2. Align the shroud to its locking tab. 3. Press down the shroud until it clicks into place. 4. Install the side cover. 5.
Memory Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the following: a. side cover b. air shroud 3. Press the memory module retention tabs on each side of the memory module. 4. Lift the memory module out of the memory slot on the system board. WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to pull it straight out of the memory module slot. Installing the memory module 1.
c. Lift the GPU from the PCIe slot on the system board.
Installing the GPU 1. Align and place the GPU to the PCIe slot on the system board. 2. Press it down so that it is securely seated on the slot. 3. Connect the power cable to the GPU. 4. Lock both the blue clips forward on the filler bracket to secure the GPU to the system board. 5. Install the side cover. 6. Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: a.
b. Lift the coin-cell battery out of the system board. Installing the coin cell battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system board. 3. To install: a. graphical processing unit (GPU) b. side cover 4. Follow the procedure in After working inside your computer. System fan Removing the System fan 1.
a. b. c. d. e. side cover air shroud front bezel 5.25 inch ODD bracket graphical processing unit(GPU) 3. To remove the system fan: a. Press the connector tab and disconnect the two fan cables from the system board. NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector. b. Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] .
Installing the system fan 1. Align the system fan to its slot on the system board and secure it with the 3 screws. 2. Connect the fan cables to the slot on the system board. 3. Install the: a. b. c. d. e. graphical processing unit(GPU) 5.25 ODD bracket front bezel air shroud side cover 4. Follow the procedure in After working inside your computer. Fan bracket Removing the fan from the fan bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. system fan 3.
b. Lift the fan and remove it from the fan assembly [2]. Installing the fan into the fan bracket 1. Place the fan into the fan bracket. 2. Tighten the grommets that secure the fan to the fan bracket. 3. Install the: a. system fan b. side cover 4.
PCIe holder Removing PCIe holder 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. graphical processing unit(GPU) 3. To remove the PCIe holder: a. Disconnect the two power cables from the cable slot in the PCIe holder [1]. b. Press the PCIe holder securing clip and slide the holder [2] out of the chassis. Installing the PCIe holder 1. Align and place the PCIe holder to the system chassis. 2. Press the holder back until it clicks to the system. 3.
a. graphical processing unit(GPU) b. side cover 5. Follow the procedure in After working inside your computer. Rear system fan Removing the rear system fan 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. processor heat sink module(PHM) 3. To remove the rear system fan: a. Disconnect the two fan cables [1] from the system board. NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end.
c. Remove the screws [1]. d. Press the tab[2] to detach the fan from the system. e. Rotate the fan forward and lift it away from the system.
Installing the rear system fan 1. Insert the fan assembly on one side to align it with the screw tab on the PSU bracket. 2. Press the assembly on the other side to align it with the screw tab on the PCI bracket. 3. Tighten the two screws to secure it with the system. 4. Connect the two fan cables to the system board. 5. Install the: a. processor heat sink module(PHM) b. side cover 6. Follow the procedure in After working inside your computer. Front system fan Removing the front system fan 1.
3. To remove the front system fan: a. Unroute the following cables from the card holder [5]: ● ● ● ● SATA 0,1 cable [1] SATA 2, 3, 4, 5 cable [2] ODD 0, 1 cable [3] USB 3.1 cable [4] NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b. Unroute the fan cable [1] from the system board. c. Remove the screw [2] that secure the rear system fan to the chassis. d.
Installing the front system fan 1. Align the front system fan to its retention slot in the system chassis. 2. Replace the screw that secures the front system fan to the chassis. 3. Connect the fan cable to the system board. 4. Route the following cables through the cable holder and connect to the system board: ● ● ● ● SATA 2, 3, 4, 5 cable SATA 0, 1 cable ODD 0, 1 cable USB 3.1 cable 5. Install the: a. b. c. d. PCIe holder graphical processing unit (GPU) front bezel side cover 6.
Processor heat sink module Removing the processor heat sink module 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that you have Torx 30 screwdriver to remove the processor heat sink module (PHM). 2. Remove the: a. side cover b. air shroud 3. To remove the heat sink: a. Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1). b. Lift the heat sink away from the CPU slot on the system board. CAUTION: CPU will be removed with the heat sink.
Installing the processor heat sink module 1. Place the heat sink on the CPU slot. 2. Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink to the system board. 3. Install the: a. air shroud b. side cover 4. Follow the procedure in After working inside your computer. Removing the CPU 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. side cover b. air shroud c. processor heat sink module 3. To remove the central processing unit (CPU): a.
d. Use a torx screwdriver to pry the CPU off the processor heat sink module. Place the blade between the clip and the CPU. NOTE: A flatbed screwdriver or plastic scribe can also be used as well. e. Unlatch the CPU from the two keying latches on the processor carrier and gently lift the CPU. NOTE: Avoid touching the CPU contacts with your fingers.
Installing the CPU 1. Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the carrier is on the bottom left hand corner. 2. Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle mark on the carrier.
3. Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up. 4. Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier. NOTE: After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns with the triangle on the carrier. If they are not aligned repeat the preceding steps. 5.
6. Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked into the openings of heat sink. NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing up). 7.
8. Install the: a. heat sink b. air shroud c. side cover 9. Follow the procedure in After working inside your computer Removing the 2nd Processor and expansion card 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. 3. To remove the central processing unit (CPU): a. Remove the air shroud. b.
c. Disconnect the power cable from the expansion card d.
e. Lift and remove the expansion card from the computer 4. To remove the CPU0 and the heatsink assembly a.
b. Remove the screw securing the metal bracket to the chassis c.
d. Loosen the heatsink screws from the system board e.
f. Lift and remove the CPU0 along with heatsink from the computer 5. To remove the processor from the heatsink assembly a.
b. Pry the securing tabs to release the processor from the heatsink assembly Installing the 2nd Processor and expansion card 1. To install the processor on the heatsink assembly: a. Apply thermal gel on the processor.
b. Replace the processor on the heatsink assembly c.
2. Install the CPU 0 and the heatsink assembly a. Install the CPU 0 preassembled with the heatsink assembly on the system board b.
c. Tighten the heatsink screws to the system board d.
e. Pass the hard drive and optical drive cable through the metal separator. f.
g. Replace the air shroud for the CPU 0 3. To install the CPU1 and the expansion card a.
b. Press and secure the expansion card latch c.
d. Install the heatsink assembly pre-assembled with the CPU1 and tighten the screws [1] e.
4. Install the side cover 5. Follow the procedure in After working inside your computer System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. b. c. d. e. f. g. h. side cover air shroud GPU memory module system fan rear system fan PHM PCIe card holder 3. To remove the system board: a. Pull and remove the bracket [1] from the system board. b.
d.
e. Disconnect the following cables: ● ● ● ● ● SATA 2, 3, 4, 5 cable [1] SATA 0,1 cable [2] ODD 0, 1 cable [3] USB 3.1 cable [4] Front system fan cable [5] NOTE: Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector.
f. Remove the screws that secure the system board to the chassis.
g. Slide the system board towards HDD bracket module to detach it from the system.
h. Lift the system board up to remove it from the chassis.
Installing the system board 1. Align and place the system board into the chassis. 2. Slide the system board to its position. 3. Replace the screws to secure the system board to the chassis. 4. Place the system fan fixed bracket and replace the single screw on the system board. 5. Connect the following cables: ● ● ● ● ● ● ● ● ● audio cable power cable power control cable 24Pin power cable front I/O panel SATA cables ODD cables USB 3.1 cables Front system fan cable 6. Install the: a. b. c. d. e. f. g. h.
System board components The following image displays the system board components. 1. Slot 6 PCI 3. Memory slots 5. Memory slots 7. Power CPU port 9. HDD fan port 11. PCIE1 13. Power control port 15. CPU fan 0 17. System fan 1 19. Coin cell battery 21. Power port 23. USB 2_INT 25. System fan 0 27. Front panel USB3.2 port 29. SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports 90 Removing and installing components 2. Slot PCI 3x16 4. CPU0 6. Front panel audio port 8. Rear fan 0 port 10. Rear fan 1 port 12. PCIE0 14.
4 Technology and components This chapter details the technology and components available in the system. Topics: • • • • Memory configuration Technologies list MegaRAID 9440-8i and 9460-16i controller Teradici PCoIP Memory configuration This section provides information about the memory configuration for the Dell Precision Tower 7820 systems.
Technologies list This section provides information about the technologies that comes with the Dell Precision 7820 Tower. The following table lists the basic of technologies that are available on the Dell Precision7820 Tower systems for Dell internal users only. Table 2. Technologies list No.
Table 2. Technologies list (continued) No. Category Technology Browser Path ● ● ● ● ● ● ● 7 Storage Quadro P620 Quadro GV100 NVS 310 NVS 315 Quadro RTX 4000 Quadro RTX 5000/6000 GeForce RTX 2080 B SATA SAS Dell UltraSpeed Quad (PCIE M.2 Interposer) Dell UltraSpeed Duo (PCIE M.
speeds and protocols to seamlessly work with any of the three types of storage devices. Tri-Mode support provides a nondisruptive way to evolve existing data center infrastructure. By upgrading to a tri-mode controller, users can expand beyond SAS/SATA and use NVMe without major changes to other system configurations. The MegaRAID Tri-Mode storage adapters support both REFCLK and SRIS based NVMe x1, x2, and x4 devices.
Table 3. Features of MegaRAID 9440-8i and 9460-16i controller (continued) 9440-8i 9460-16i I/O Processor / SAS Controller SAS3408 SAS3516 Host Bus Type PCIe 3.1 x8 PCIe 3.1 x8 Cache Protection N/A CacheVault CVPM05 Physical Dimensions 6.127” x 2.712” (155.65 mm x 68.90 mm) 6.127” x 2.712” (155.65 mm x 68.
NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active between a host workstation or host PC and VMware View client. Doing this will result in losing access to your mouse and keyboard when the driver software is removed. To upgrade the PCoIP host driver software in this type of deployment, do one of the following: ● Connect to the host from a zero client.
example of the Power remote connector labeled 22 on the system board diagram: Make sure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear PSWD jumpers.
Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart request to the Teradici card. You will then have to reset the time and BIOS settings. If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be cleared and a new one will need to be configured.
5 System specifications Topics: • • • • • • • • • • • • System specifications Memory specifications Video specifications Audio specifications Network specifications Card slots Storage specifications External connectors Power specifications Physical specifications Environmental specifications CPU utilization matrix for AEP DIMM System specifications Feature Specification Processor type ● ● ● ● ● ● ● ● ● Total cache Upto 38.
Video specifications Features Specifications Graphic card ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Radeon Pro WX 9100 NVIDIA Quadro GP100 NVIDIA Quadro P6000 NVIDIA Quadro P5000 Radeon Pro WX 7100 Radeon Pro WX 5100 Radeon Pro WX 4100 NVIDIA Quadro P4000 NVIDIA Quadro P2000 Radeon Pro WX 3100 Radeon Pro WX 2100 NVIDIA Quadro P1000 NVIDIA Quadro P600 NVIDIA Quadro P400 NVIDIA NVS 310 NVIDIA NVS 315 NVIDIA Quadro RTX 4000 NVIDIA Quadro RTX 5000/6000 NVIDIA GeForce RTX 2080 B Audio specifications Features S
Features Specifications Slots ● ● ● ● ● 2 PCIe x 16 1 PCIe x 16 wired as x8 1 PCIe x 16 wired as x4 1 PCIe x 16 wired as x1 1 PCI 32/33 Storage specifications Features Specifications Externally Accessible DVD-ROM; DVD+/-RW 5.25” Bay Options: BD, DVD+/-RW Internally Accessible ● ● ● ● ● ● M.2 NVMe PCIe SSDs — Up to 4 x 1TB drives on 1 Dell Precision Ultra-Speed Drive Quad x16 cards Front FlexBay M.2 NVMe PCIe SSDs —Up to 2 x 1TB drives Up to 6 x 2.5” SATA drives Up to 5 x 3.
Features Specifications Depth ● 518.3 mm Optional 19” rackmount rail kit Environmental specifications Temperature Specifications Operating 5 °C to 35 °C (41 F to 95 °F) NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8 F) per 1000 ft up to 10,000 ft.
6 System Setup Topics: • • • • • • • • • • • • • • • • • General options System configuration Video Security Secure boot Performance Power management Post behaviour Manageability Virtualization support Maintenance System logs Advanced configurations SupportAssist system resolution Updating the BIOS in Windows MegaRAID controller options System and setup password General options Table 4. General Option Description System Information This section lists the primary hardware features of your computer.
Table 4. General (continued) Option Description ● Legacy ● UEFI—Default Advanced Boot Options Allows you to Enable Legacy Option ROMs. The options are: ● Enable Legacy Option ROMs—Default ● Enable Attempt Legacy Boot UEFI Boot Path Security Allows you to control whether the system prompts the user to enter the Admin password when booting to a UEFI boot path. Click one of the following options: ● Always, Except Internal HDD—Default ● Always ● Never Date/Time Allows you to set the date and time.
Table 5. System Configuration (continued) Option Description ● Disabled ● AHCI ● RAID On—Default NOTE: SATA is configured to support RAID mode. Drives 7820 Tower Allows you to enable or disable various drives on board. The options are: ● ● ● ● ● ● ● ● ● ● MiniSAS PCIe SSD-0 SATA-0 SATA–2 SATA–4 ODD–0 MiniSAS PCIe SSD-1 SATA–1 SATA–3 SATA–5 ODD–1 All the options are set by default. PCIe Drives Allows the enabling of Front PCIe attached Ports.
Table 5. System Configuration (continued) Option Description Rear USB Configuration Allows you to enable/disable Rear USB ports. The options are: ● ● ● ● ● ● RearPort3 Top * RearPort1 Top * RearPort2 Top * RearPort3 Bottom * RearPort1 Bottom * RearPort2 Bottom * All the options are set by default. Internal USB Configuration Allows you to enable/disable Internal USB ports. ● Internal Port 2 This option is set by default.
Table 5. System Configuration (continued) Option Description Miscellaneous devices Allows you to enable or disable various on board devices. The options are: ● ● ● ● Intel VMD Technology Enable PCI Slot—Default Secure Digital (SD) Card Boot Enable Secure Digital (SD) Card—Default Secure Digital (SD) Card Read-Only Mode Allows you to enable or disable VMD on the front PCIe bays. ● ● ● ● PCIE0 PCIE1 PCIE0_CPU0 PCIE1_CPU0 All the options are not set by default.
Table 7. Security (continued) Option Description NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence, password has to be set for the first time you login and then you can change or delete the password. System Password Allows you to set, change, or delete the System password. The entries to set password are: ● Enter the old password: ● Enter the new password: ● Confirm new password: Click OK once you set the password.
Table 7. Security (continued) Option Description ● PPI Bypass for Enable Commands ● PPI Bypass for Disable Commands Click any one of the following: ● Enabled—Default ● Disabled Computrace (R) Allows you to activate or disable the optional Computrace software. The options are: ● Deactivate—Default ● Disable ● Activate Chassis Intrusion Allows you to control the chassis intrusion feature.
Table 8. Secure Boot (continued) Option Description Expert Key Management Allows you to enable or disable Expert Key Management. ● Enable Custom Mode This option is not set by default. The Custom Mode Key Management options are: ● ● ● ● PK(Default) KEK db dbx Performance Table 9. Performance Option Description Multi Core Support This field specifies whether the processor has one or all cores enabled. The performance of some applications improves with the additional cores.
Table 9. Performance (continued) Option Description Dell Reliable Memory Technology (RMT) Allows you to identify and isolate memory errors in system RAM. ● Enable Dell RMT—Default ● Clear Dell RMT System Isochronous Mode Allows you to enable or disable this mode to reduce latency of memory transactions at the expense of bandwidth. : Click one of the options: ● Disabled(Default) ● Enabled RAS Support Allows you to report or log errors caused by memory failures, the PCIe failures, CPU failures.
Table 10. Power Management (continued) Option Description ● Disabled - Does not allow the system to power on by special LAN signals when it receives a wake-up signal from the LAN or wireless LAN. ● LAN Only - Allows the system to be powered on by special LAN signals. ● LAN with PXE Boot - Allows the system to power on and immediately boot to PXE when it receives a wake-up packet sent to the system in either the S4 or S5 state. All the options are not set by default.
Manageability Table 12. Manageability Option Description USB Provision Allows you to provision Intel AMT using the local provisioning file via a USB storage device. ● Enable USB Provision NOTE: When disabled, provisioning Intel AMT from a USB storage device is blocked. This option is not set by default. MEBx Hotkey Allows you to specify if the MEBx Hotkey function should be enabled when the system boots This option is set by default. Virtualization support Table 13.
Table 14. Maintenance (continued) Option Description BIOS Downgrade Allows you to flash previous revisions of the system firmware. ● Allow BIOS Downgrade This option is set by default. Data Wipe Allows you to securely erase data from all internal storage devices. ● Wipe on Next Boot This option is not set by default. Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS from a recovery file on the HDD or an external USB key.
Table 17. SupportAssit System Resolution Option Description ● 2—Default ● 3 Updating the BIOS in Windows It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed. 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit.
6. The system will boot to a Diag C:\> prompt. 7. Run the file by typing the full filename, for example, O9010A12.exe and press Enter. 8. The BIOS Update Utility will load. Follow the instructions on screen. Figure 1. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment, such as Ubuntu, see https://www.dell.com/support/article/ sln171755/.
2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow keys then press Enter. 3. The Bios flash menu will open then click the Flash from file. 4.
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS.
7. Once complete, the system will reboot and the BIOS update process is completed. MegaRAID controller options During bootup, press + when prompted by the BIOS screen to get to the BIOS configuration utility. Table 18. MegaRAID configuration utility Option Description VD Mgmt (Virtual Device Management) This option is used to import the existing configuration to the RAID controller or clear the existing configuration.
Table 18. MegaRAID configuration utility (continued) Option Description Error and others. It also allows you to select a bootable virtual drive, restore default controller settings. Properties The Properties screen displays the controller properties like current versions of the controller BIOS, the MegaRAID firmware the Configuration Utility and the Boot block. NOTE: Press + to move to the next screen and Press + to go back to the previous screen.
To enter the System Setup, press F2 immediately after a power-on or reboot. 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
7 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • • • • • • • • • • Supported operating systems Downloading drivers Chipset drivers Graphics controller driver Ports USB drivers Network driver Audio drivers Storage controller drivers Other drivers Supported operating systems Table 20.
Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Ports Verify if the drivers for the ports are already installed in the computer.
USB drivers Verify if the USB drivers are already installed in the computer. Network driver The driver is labeled as Intel I219-LM Ethernet Driver. Audio drivers Verify if the audio drivers are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are already installed in the computer. Other drivers This section lists different driver details for all the other components in the Device Manager.
Software device drivers Verify if the software device drivers are already installed in the computer. Human Interface Device drivers Verify if the human interface device drivers are already installed in the computer. Firmware Verify if the Firmware drivers are already installed in the computer.
8 Troubleshooting The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer. Topics: • • • Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0 Hard drive indicator codes Preboot blinking power button codes Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.
Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Hard drive indicators NOTE: LED status or activity indicators will only work with a backplane with each carriers shown below. Figure 2. Hard drive indicators 1.
NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. NOTE: Drive status indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used. Table 21. Hard drive indicator codes Hard drive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal. Off Drive ready for removal.
Table 23. Diagnostic Indicator table (continued) Power Light: Amber-White Blinking Amber/White Blinking Pattern Problem Description Suggested Resolution 1-3 1 amber blink followed by a short pause, 3 white blinks, long pause, then repeats Bad system board, Memory or ● If you can assist to Processor troubleshoot, narrow down the issue by reseating memory and swapping a known good memory if available.
Table 23. Diagnostic Indicator table (continued) Power Light: Amber-White Blinking Amber/White Blinking Pattern Problem Description Suggested Resolution 2-5 2 amber blinks followed by a short pause, 5 white blinks, long pause, then repeats Invalid memory installed ● Memory subsystem configuration activity is in progress. Memory modules have been detected but appear to be incompatible or in an invalid configuration.
Table 23.
9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3.
