Dell Precision™ Workstation 370 User's Guide Information About Your Computer Finding Information Specifications Caring for Your Computer Your Mini-Tower Computer Front View Back View Inside View System Board Components Your Desktop Computer Front View Back View Inside View System Board Components Advanced Features LegacySelect Technology Control Manageability Security Password Protection System Setup Clearing Forgotten Passwords Clearing CMOS Settings Power Management Hyper-Threading IEEE 1394 U320 SCSI
System Board Closing the Computer Cover Internet Connection Firewall Setting Up a Home and Office Network Removing and Installing Parts for Your Appendix Desktop Computer Before You Begin Opening the Computer Cover Memory Drives Hard Drive Front Panel Floppy Drive CD/DVD Drive Cards Airflow Shroud Processor Battery Control Panel I/O Panel Power Supply System Board Closing the Computer Cover Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair
Back to Contents Page Information About Your Computer Dell Precision™ Workstation 370 User's Guide Finding Information Specifications Caring for Your Computer Finding Information What Are You Looking For? A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Desktop System Software (DSS) Find it Here Drivers and Utilities CD (also known as the ResourceCD) Documentation and drivers are already installed on your computer.
Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Dell™ Product Information Guide NOTE: This document is available as a PDF at support.dell.com. How to remove and replace parts Technical specifications How to configure system settings How to troubleshoot and solve problems Service Tag and Express Service Code Microsoft Windows License Label Precision User's Guide Microsoft® Windows® XP Help and Support Center 1.
Reference — Computer documentation, product specifications, and white papers Service call status and support history Top technical issues for my computer Frequently asked questions File downloads Details on my computer configuration Service contract for my computer Dell Premier Support Website — premiersupport.dell.com The Dell Premier Support website is customized for corporate, government, and education customers. This website may not be available in all regions.
Technology Level 1 (L1) cache 8 KB or 16 KB Level 2 (L2) cache 512 KB or 1 MB Level 3 (L3) cache 0 or 2 MB Memory Type Dual channel DDR2 400-MHz (PC2-3200) non-ECC and 533-MHz (PC2–4300) ECC SDRAM. NOTE: Ensure that you do not mix ECC and non-ECC memory.
Type PCI Express x16 up to 150 W Audio Type AC97, Sound Blaster emulation Stereo conversion 16-bit analog-to-digital; 20-bit digital-toanalog Controllers Hard drive Integrated Serial ATA (4), with RAID 0/1 & Command Queuing Integrated ATA-100 (1 channel) Expansion Bus Bus type mini-tower computer: 3 PCI 2.3 5v desktop computer: 4 PCI 2.3 5v one PCI Express x16 up to 150W one PCI Express x1 eight USB 2.
two 5.
Power light green light—blinking green in sleep state; solid green for power-on state amber light—blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see "Power Problems").
NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage Relative humidity –40° to 65°C (–40° to 149°F) 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec) Storage 27-G faired square wave with a velocity change of 200 inches/sec (508 cm/sec) Altitude: Operating –15.
Back to Contents Page Your Mini-Tower Computer Dell Precision™ Workstation 370 User's Guide Front View Back View Inside View System Board Components Front View 1 CD or DVD Press to eject a disc from the CD or DVD drive. drive eject button 2 floppydrive activity light The floppy drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.
light is operating. 5 USB 2.0 Use the front USB connectors for devices that you connect occasionally, such as connectors flash memory keys or cameras, or for bootable USB devices (see system setup for more information on booting to a USB device). (2) It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards. 6 headphone Use the headphone connector to attach headphones and most kinds of connector speakers.
1 power connector Insert the power cable. 2 padlock ring Insert a padlock to lock the computer cover. 3 security cable slot Use a security cable with the slot to help secure your computer. 4 card slots Access connectors for any installed PCI or PCI Express cards. 5 back panel connectors Plug serial, USB, and other devices into the appropriate connector. 6 voltage selection switch See the safety instructions located in the Product Information Guide for more information.
to the same address. For more information, see "System Setup Options." 2 mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector. If your computer is running the Microsoft® Windows XP operating system, the necessary mouse drivers have been installed on your hard drive.
optional serial connector 2. For more information, see "System Setup Options." Inside View CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
System Board Components 1 floppy drive (FLOPPY) 12 PCI card slots(1-3) 2 IDE drive (PRI IDE) 13 front panel audio (FP AUD) 3 SATA connectors (SATA-0, SATA-1, SATA-2, SATA-3) 14 PCI-Express x1 card slot 4 password jumper (PASS) 15 PCI-Express x16 up to 150w card slot 5 SCSI LED connector 16 CD audio input (CD IN) 6 front panel connector 17 processor power connector 7 speaker 18 processor socket 8 secondary serial port (SERIAL 2) 19 processor fan connector (CPU FAN) 9 card fan connec
Back to Contents Page Your Desktop Computer Dell Precision™ Workstation 370 User's Guide Front View Back View Inside View System Board Components Front View 1 floppydrive activity light The floppy drive light is on when the computer reads data from or writes data to the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive. 2 hard-drive activity light The hard drive light is on when the computer reads data from or writes data to the hard drive.
NOTE: To use the IEEE 1394 connector, you need an add-in-card that supports this feature. To order a card contact Dell. 7 headphone Use the headphone connector to attach headphones and most kinds of connector speakers. 8 power light The power light illuminates and blinks or remains solid to indicate different states: No light — The computer is turned off. Steady green — The computer is in a normal operating state. Blinking green — The computer is in a power-saving state.
1 parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see "System Setup Options." 2 mouse connector Plug a standard mouse into the green mouse connector.
(2) 9 USB 2.0 connectors (4) It is recommended that you use the front USB connectors for devices that you connect occasionally, such as flash memory keys or cameras, or for bootable USB devices. Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. It is recommended that you use the front USB connectors for devices that you connect occasionally, such as flash memory keys or cameras, or for bootable USB devices.
1 CD/DVD drive 5 processor airflow shroud and fan 2 floppy drive (optional) 6 security cable slot 3 hard drive 7 power supply 4 padlock ring Cable Colors Device Color Hard drive Blue cable Floppy drive Black pull tab CD/DVD drive Orange pull tab System Board Components 1 floppy drive (FLOPPY) 12 PCI card slots (1-3) 2 IDE drive (PRI IDE) 13 front panel audio (FP AUD) 3 SATA connectors (SATA-0, SATA-1, SATA-2, SATA-3) 14 PCI-Express x1 card slot 4 password jumper (PASS)
5 SCSI LED connector 16 CD audio input (CD IN) 6 front panel connector 17 processor power connector 7 speaker 18 processor socket 8 secondary serial port (SERIAL 2) 19 processor fan connector (CPU FAN) 9 card fan connector (PCI FAN) 20 main power connector (POWER) 10 clear CMOS jumper (CLR CMOS) 21 memory modules connectors 11 battery socket (BATTERY) Back to Contents Page
Back to Contents Page Advanced Features Dell Precision™ Workstation 370 User's Guide LegacySelect Technology Control Clearing CMOS Settings Manageability Power Management Security Hyper-Threading Password Protection IEEE 1394 System Setup U320 SCSI Controller Clearing Forgotten Passwords About RAID Configurations LegacySelect Technology Control LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-free solutions based on common platforms, hard-dri
Voltage: Generic Critical Voltage Problem/Generic Critical Voltage Problem Cleared The voltage from integrated voltage regulators is out of limits or the voltage problem has been resolved. Power Supply: Critical Power Supply Problem/ Critical Power Supply Problem Cleared The computer power supply voltage is out of limits or the computer power supply voltage problem has been resolved.
4. Use the left- and right-arrow key to select an option setting. 5. Exit system setup. Option Settings Enabled — If the computer cover is opened, the setting changes to Detected, and the following alert message displays during the boot routine at the next computer start-up: Alert! Cover was previously removed. To reset the Detected setting, enter system setup. In the Chassis Intrusion option, press the left- or right-arrow key to select Reset, and then choose Enabled, Enabled-Silent, or Disabled.
access the data stored on your hard drive. Option Settings You cannot change or enter a new system password if either of the following two options is displayed: Disabled — The system password is disabled by a jumper setting on the system board. You can only assign a system password when the following option is displayed: Set — A system password is assigned. Not Enabled — No system password is assigned and the password jumper on the system board is in the enabled position (the default).
When you start or restart your computer, one of the following prompts appears on the screen. If Password Status is set to Unlocked: Type in the password and - press to leave password security enabled. - press to disable password security. Enter password: If Password Status is set to Locked: Type the system password and press . Enter password: If you have assigned a setup password, the computer accepts your setup password as an alternate system password.
Set — Does not allow assignment of setup passwords; users must enter a setup password to make changes to system setup Not Set — Allows assignment of setup passwords; password feature is enabled but no password is assigned Disabled —The admin password is disabled by a jumper setting on the system board Assigning a Setup Password The setup password can be the same as the system password. NOTE: If the two passwords are different, the setup password can be used as an alternate system password.
Disabling a Forgotten Password and Setting a New Password To reset system and/or admin passwords, see "Clearing Forgotten Passwords.
Key Functions — This field appears below the Option Field and lists keys and their functions within the active system setup field. System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may or may not appear. Info Lists the computer name, version number of the BIOS, date of the BIOS, Asset Tag, Service Tag, and System Info Ownership tag. CPU Info Identifies whether the computer's processor supports Hyper-Threading.
LPT Port Address LPT Port DMA SATA2 Controller Serial Port #1 USB Determines the address that the built-in parallel port uses. Determines the address that the parallel port uses when it is in ECP mode. Off disables the DMA channel. DMA 1 selects the DMA 1 channel. DMA 3 selects the DMA 3 channel. Serial Port 1 appears as an option if you have a serial port card installed. Auto, the default setting, automatically configures a connector to a particular designation (COM1 or COM3).
Mode Remote Wake-Up This option allows the system to power up when a Network Interface Controller or Remote Wakeup-capable modem receives a wake up signal. On is the default setting. On w/ Boot to NIC will allow the computer to attempt to boot from a network prior to using the boot sequence. NOTE: Normally, the system can be powered up remotely from suspend mode, hibernate mode, or when powered off.
Onboard or USB CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an error message. USB Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press . The BIOS detects the device and adds the USB flash option to the boot menu. NOTE: To boot to a USB device, the device must be bootable.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: This process erases both the system and setup passwords. 1. Follow the procedures in "Before You Begin." Jumper Setting Description PSWD Password features are enabled Password features are disabled CLR_CMOS Normal CMOS function Clears the CMOS settings jumpered unjumpered 2.
4. Connect your computer and monitor to electrical outlets, and turn them on. 5. After the Microsoft® Windows® desktop appears on your computer, shut down your computer. 6. Turn off the monitor and disconnect it from the electrical outlet. 7. Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board. 8. Open the computer cover. 9.
"sleep states": Standby. In this sleep state, power is reduced or turned off for most components, including the cooling fans. However, system memory remains active. NOTE: All components installed in the computer must support this feature and have the appropriate drivers loaded to enter standby. For more information, see the manufacturer's documentation for each component. Hibernate.
3. In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper- Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. IEEE 1394 IEEE 1394 is a digital interface that can move large amounts of data between computers and peripheral devices.
Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives. If you have two 160-GB drives installed, you have 320 GB on which to store data. NOTICE: Because RAID level 0 provides no data redundancy, if one drive fails, then the data on the other drive is also inaccessible. Therefore, ensure that you perform regular backups when you use a RAID level 0 configuration. RAID Level 1 RAID level 1 uses a data-redundancy storage technique known as "mirroring.
Back to Contents Page Copying CDs and DVDs Dell Precision™ Workstation 370 User's Guide NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
create a DVD+R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that disc later. Helpful Tips Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic RecordNow and open a RecordNow project. You must use CD-Rs to burn music CDs that you want to play in regular stereos.
Back to Contents Page Before You Begin Dell Precision™ Workstation 370 User's Guide This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: You have performed the steps in "Turn Off Your Computer" and "Before Working Inside Your Computer." You have read the safety information in your Dell™ Product Information Guide.
edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable.
Back to Contents Page Opening the Computer Cover Dell Precision™ Workstation 370 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1. Follow the procedures in "Before You Begin." 2. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
3 padlock ring Back to Contents Page
Back to Contents Page Memory Dell Precision™ Workstation 370 User's Guide Memory Overview Installing Memory Removing Memory NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell™ Support website at support.dell.com. Memory Overview For information on the type of memory supported by your computer, see "Specifications." Memory modules should be installed in pairs of matched memory size, speed, and technology.
A matched pair of memory modules in connectors DIMM_1 and DIMM_2 (white securing clips) B matched pair of memory modules in connectors DIMM_3 and DIMM_4 (black securing clips) NOTE: Memory purchased from Dell is covered under your computer warranty. NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell.
Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer. 1. Follow the procedures in "Before You Begin." 2.
4. Insert the module into the connector until the module snaps into position. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. 5. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 6. Connect your computer and devices to electrical outlets, and turn them on. 7. Press to enter system setup and check the value for System Memory.
Back to Contents Page Drives Dell Precision™ Workstation 370 User's Guide Overview Hard Drive Front-Panel Inserts Floppy Drive CD/DVD Drive Overview Your computer supports: Two hard drives (Serial ATA or SCSI, with optional SCSI controller) Two floppy drives Two CD or DVD drives 1 CD/DVD drive(s) 2 floppy drive(s) 3 hard drive(s) General Installation Guidelines Connect hard drives to the connector labeled "SATA" and connect CD/DVD drives to the connector labeled "IDE".
Serial ATA hard drives should be connected to the connector labeled SATA on the system board. IDE CD/DVD drives should be connected to the connector labeled IDE. When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is primary or the boot device (drive 0), and the device attached to the middle connector on the interface cable is the secondary device (drive 1).
NOTE: The system board serial ATA connector may have an attached cover or shroud. Power Cable Connector 1 power cable 2 power input connector SCSI Device Installation Guidelines This section describes how to configure and install SCSI devices in your computer. SCSI ID Numbers Internal SCSI devices must have a unique SCSI ID number from 0 to 15. Each SCSI bus has a set of SCSI ID numbers from 0 to 15.
Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between. It is recommended that you use terminated cables and that you disable termination on all devices. See the documentation provided with any optional SCSI device you purchase for information on disabling termination on the device.
2. Follow the procedures in "Before You Begin." Removing a Hard Drive 1. Disconnect the power and hard-drive cables from the drive. 1 power cable 2 hard-drive cable 2. Press in on the tabs on each side of the drive and slide the drive up and out.
2 hard drive Installing a Hard Drive 1. Unpack the replacement hard drive, and prepare it for installation. 2. Check the documentation for the drive to verify that it is configured for your computer. 3. If your replacement hard drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive.
1 power cable 2 hard-drive cable 6. Check all connectors to be certain that they are properly cabled and firmly seated. 7. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 8. Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 9.
1 rail tabs (2) 2 second hard drive in upper bay 3 first hard drive in lower bay 4 hard drive bay 6. Connect a power cable to the drive. 7. Connect the hard-drive cable to the drive and to the system board (see System Board Components). 8. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 9. Connect your computer and devices to their electrical outlets, and turn them on. 10.
4. From the outside of the computer, pull the insert away from the computer's front panel. 5. Remove the insert from the insert frame by pressing on the four tabs. 1 insert frame for CD/DVD drive bay 2 insert frame for floppy drive bay 6. Reattach the empty insert frame over the front of the drive bay. The insert frame fits only one way. a. Face the front of the computer and slip the left side of the insert in to the left side of the drive bay opening.
b. Slightly press the right-side insert release tab and gently push in the insert. If you are adding a floppy drive and you purchased the drive from Dell, you received a front panel insert in your floppy drive kit. Attach this insert over the front of the drive bay. If you adding a floppy that was not purchased from Dell, reattach the empty insert frame over the front of the drive bay.
4. Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it from the floppy-drive bay. Installing a Floppy Drive 1. If you are replacing a drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive.
1 power cable 2 floppy-drive cable 3 floppy-drive connector (DSKT) 5. If you are installing a new floppy drive rather than replacing a drive, remove the front-panel inserts. 6. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 7. Close the computer cover. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 8.
Removing a CD/DVD Drive 1. Follow the procedures in "Before You Begin." 2. Disconnect the power, audio, and CD/DVD drive cables from the back of the drive. 1 power cable 2 audio cable 3 CD/DVD drive cable 3. Press inward on the two tabs on the sides of the drive, and then slide the drive upward and remove it from the drive bay.
Installing a CD/DVD Drive 1. If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 2. Connect the new drive to the set of rails that are attached to the inside of the cover. If a set of rails is not attached inside the cover, contact Dell. 3.
1 power cable 2 audio cable 3 CD/DVD drive cable 6. If you are installing a new CD/DVD drive rather than replacing a drive, remove the front panel inserts. 7. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8. Close the computer cover. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. 9. Connect your computer and devices to their electrical outlets, and turn them on.
Back to Contents Page Cards Dell Precision™ Workstation 370 User's Guide PCI Cards PCI Express Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
1 PCI card 4 filler bracket 2 edge connector 5 retention arm 3 card connector 6 lever 3. If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5. 4. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector. 5. Prepare the card for installation.
1 bracket within slot 2 bracket caught outside of slot 3 fully seated card 4 not fully seated card 7. Before you lower the retention arm, ensure that: The tops of all cards and filler brackets are flush with the alignment bar. The notch in the top of the card or filler bracket fits around the alignment guide. 8. Press the retention arm into place, securing the card(s) in the computer.
1 filler bracket 2 alignment bar 3 alignment guide 4 retention arm NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections.
9. If you removed a sound card: a. Enter system setup, select Audio Controller, and change the setting to On. b. Connect external audio devices to the audio connectors on the computer back panel. 10. If you removed an add-in network connector: a. Enter system setup, select Network Controller, and change the setting to On. b. Connect the network cable to the integrated connector on the computer back panel. PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card.
1 top of retention mechanism 8 edge connector 2 PCI Express x16 card 9 card connector 3 securing slot 10 filler bracket 4 securing tab 11 retention arm 5 edge connector 12 lever 6 card connector 13 tab 7 PCI Express x1 card 3. If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5. 4. If you are replacing a card that is already installed in the computer, remove the card.
by its top corners, and ease it out of its connector. 5. Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6.
1 filler bracket 2 alignment bar 3 alignment guide 4 retention arm NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 11. If you installed a PCI Express graphics card that runs up to 150 W, install the card fan. 12. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections.
Removing a PCI Express Card 1. Follow the procedures in "Before You Begin." 2. Press the lever on the card retention arm and raise the retention arm. 3. If necessary, disconnect any cables connected to the card. 4. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. 5. Gently pull back the securing tab, grasp the card by its top corners, and ease it out of its connector. 6.
Back to Contents Page Installing the Card Fan Dell Precision™ Workstation 370 User's Guide NOTICE: PCI Express graphics cards that run higher than 75 W require an additional cooling fan installed. Otherwise, your card could overheat and damage your computer. If a card fan is not present in your computer and you are installing a graphics card that runs higher than 75 W, contact Dell to purchase a card fan.
1 top edge of card fan bracket 4 card fan connector on system board 2 card fan cable 5 hooks on inside of computer cover 3 cabling slot 6 card fan bracket 3. Slide the card fan bracket onto the hooks on the inside of the computer cover. 4. Press the top edge of the card fan bracket toward the computer cover until it clicks. 5. Route the card fan cable through the cabling slots.
9. Connect your computer and devices to their electrical outlets, and turn them on.
Back to Contents Page Airflow Shroud and Processor Dell Precision™ Workstation 370 User's Guide Airflow Shroud Processor Airflow Shroud Removing the Airflow Shroud for the Mini-Tower Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You Begin." 2. Disconnect the cooling fan cable from the fan connector on the system board. 3.
2. Disconnect the cooling fan power cable from the fan connector on the system board. 3. Disconnect the power cable from the power connector on the system board. 4. Lift up the airflow shroud. Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
b. On the retention base locate the tab opposite the power supply. Press on the retention base tab until the heat sink pops up slightly. c. Press out on the second retention tab while lifting the heat sink up and out of the retention base. NOTICE: Lay the heat sink down on its side.Do not touch or remove the thermal grease on the bottom of the heat sink.
1 retention tab 2 heat sink 3 retention base NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink and blower when you install your new processor. 3. Push down and out on the socket release lever. 4. Open the processor cover.
1 processor cover 2 processor 3 socket 4 socket 5. Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor. Installing the Processor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. 1. Unpack the new processor. NOTICE: You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer. 2.
1 processor cover 2 processor 3 socket 4 socket release lever 5 pin-1 corner 6 notch (2) NOTICE: Be careful not to touch or bend the pins on the system board. 4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it with minimal pressure to seat it. 5. When the processor is fully seated in the socket, close the processor cover.
8. Reinstall the retention module clips. 9. Lower the airflow shroud over the heat sink. 10. Reconnect the cooling fan power cable to the fan connector on the system board. 11. Reconnect the power cable to the power connector on the system board. 12. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 13. Connect your computer and devices to electrical outlets, and turn them on.
Back to Contents Page Battery Dell Precision™ Workstation 370 User's Guide Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer.
5. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6. Connect your computer and devices to electrical outlets, and turn them on. 7. Enter system setup and restore the settings you recorded in step 1. 8. Properly dispose of the old battery. For more information see your Product Information Guide.
Back to Contents Page Control Panel Dell Precision™ Workstation 370 User's Guide Control-Panel Components Removing the Control Panel Replacing the Control Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
1 hard-drive access light 2 power button 3 screw hole 4 alignment hole 5 control-panel connector 6 power light Removing the Control Panel 1. Follow the procedures in "Before You Begin." 2. Remove the front panel. 3. Disconnect the control-panel cable from the I/O panel connector. 4. Disconnect the I/O panel cable from the connector on the system board. To locate the system board connector, for mini-tower computer, see "System Board Components" for the desktop computer, see "System Board Components." 5.
Desktop Computer 1 control panel 2 mounting screw
Replacing the Control Panel Follow the removal procedure in reverse order, ensuring that the tabs on the top panel, bottom panel, and front panel are secure.
Back to Contents Page I/O Panel Dell Precision™ Workstation 370 User's Guide I/O Panel Components Removing the I/O Panel Replacing the I/O Panel CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. I/O Panel Components Mini-Tower Computer 1 control-panel connector 4 USB 2.
1 chassis-intrusion switch connector 7 headphone connector 2 speaker connector 8 IEEE 1394 connector 3 front-panel IEEE 1394 9 USB 2.0 connector (2) connector 4 audio connector 10 USB 2.0 connector (2) 5 front panel connector 11 diagnostic lights (4) 6 control-panel connector Removing the I/O Panel 1. Follow the procedures in "Before You Begin." 2. Disconnect all cables that are connected to the I/O panel.
Desktop Computer Replacing the I/O Panel
To replace the I/O panel, follow the removal procedures in the reverse order.
Back to Contents Page Power Supply Dell Precision™ Workstation 370 User's Guide Removing the Power Supply Replacing the Power Supply CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
4. Slide the power supply toward the front of the computer approximately 1 inch. 5. Lift the power supply up and out of the computer. Replacing the Power Supply 1. Slide the power supply into place. 2. Replace the two screws that secure the power supply to the back of the computer frame. 3. Reconnect the DC power cables. 4. On the desktop computer, reattach the power cables to the side of the hard drive. 5. Run the cables underneath the tabs, and press the tabs to close them over the cables. 6.
Back to Contents Page Tools to Help Solve Problems Dell Precision™ Workstation 370 User's Guide Diagnostic Lights Drivers Beep Codes Using Microsoft® Windows® XP System Restore Error Messages Resolving Software and Hardware Incompatibilities Dell Diagnostics Reinstalling Microsoft® Windows® XP Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
A possible floppy or hard drive failure has occurred. Reseat all power and data cables and restart the computer. A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. No memory modules are detected. System board failure has occurred. If you have one memory module installed, reinstall it and restart the computer. If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer.
Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem. If your computer beeps during start-up: 1. Write down the beep code on the Diagnostics Checklist. 2.
4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowed memory 4-4-3 Math-coprocessor test failure 4-4-4 Cache test failure Error Messages Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
See "Memory Problems." Attachment failed to respond — See "Drive Problems." Bad command or file name — Ensure that you spelled the command correctly, put spaces in the proper place, and used the correct path name. Bad error-correction code (ECC) on disk read — See "Drive Problems." Controller has failed — See "Drive Problems." Data error — See "Drive Problems." Decreasing available memory — See "Lockups and Software Problems." Diskette drive 0 seek failure — See "Drive Problems.
Memory write/read failure at address, read value expecting value — Memory size in CMOS invalid — See "Lockups and Software Problems." No boot device available — If the floppy drive is your boot device, ensure that a bootable floppy disk is in the drive. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct.
battery. See "Replacing the Battery." Timer chip counter 2 failed — Run the Dell Diagnostics. Unexpected interrupt in protected mode — Run the Dell Diagnostics. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] IDE controller is operating outside of normal specifications.
Starting the Dell Diagnostics From the Drivers and Utilities CD 1. Insert the Drivers and Utilities CD. 2. Shut down your computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer, and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3.
Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.
Windows XP 1. Click the Start button and click Control Panel. 2. Under Pick a Category, click Performance and Maintenance. 3. Click System. 4. In the System Properties window, click the Hardware tab. 5. Click Device Manager. 6. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. Windows 2000 1.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD (also known as the Resource CD).
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1. Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2.
Windows 2000 To resolve incompatibilities using Device Manager: 1. Click the Start button, point to Settings, and then click Control Panel. 2. In the Control Panel window, double-click System. 3. Click the Hardware tab. 4. Click Device Manager. 5. Click View and click Resources by connection. 6. Double-click Interrupt request (IRQ). Incorrectly configured devices are indicated by a yellow exclamation point (!) or a red X if the device has been disabled. 7.
primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall the drivers and Windows XP, you need the following items: One blank floppy disk Dell Operating System CD Dell Drivers and Utilities CD NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions. Booting From the Operating System CD 1. Save and close any open files and exit any open programs. 2. Insert the Operating System CD. Click Exit if Install Windows XP message appears. 3. Restart the computer. 4. Press immediately after the DELL™ logo appears.
NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 6. When the Regional and Language Options screen appears, select the settings for your location and click Next. 7. Enter your name and organization (optional) in the Personalize Your Software screen, and click Next. 8.
Back to Contents Page Solving Problems Dell Precision™ Workstation 370 User's Guide Troubleshooting Tips Memory Problems Battery Problems Mouse Problems Card Problems Network Problems Card Fan Problems Power Problems Drive Problems Printer Problems E-Mail, Modem, and Internet Problems Serial or Parallel Device Problems IEEE 1394 Device Problems Sound and Speaker Problems Keyboard Problems Video and Monitor Problems Lockups and Software Problems Troubleshoo
Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Check the card seating and cable — 1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover. 2. Ensure that each card is firmly seated in its connector. Reseat any loose cards. 3.
Fill out the Diagnostics Checklist as you complete these checks. Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Test the drive — Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
Run Check Disk — Windows XP 1. 2. 3. 4. 5. 6. 7. Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start. Windows 2000 1. 2. 3. 4. Double-click My Computer on the Windows desktop. Click the Tools tab. Under Error-checking, click Check Now. Click Start.
2. 3. 4. 5. 6. Click Printers and Other Hardware. Click Phone and Modem Options. Click the Modems tab. Click the COM port for your modem. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. Ensure that you are connected to the Internet — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File.
Test the keyboard — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. Check for Software and Hardware Conflicts Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
XP operating system environments. 1. Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2. In the welcome screen, click Next. 3. Follow the instructions on the screen. A solid blue screen appears Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Run the Dell Diagnostics. Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Check the mouse cable — 1. Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. 2. Remove mouse extension cables, if used, and connect the mouse directly to the computer. 3.
network connector on the back of the computer and the network jack. Check the network lights on the back of the computer — No light indicates that no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. Check the printer documentation — See the printer documentation for setup and troubleshooting information. Ensure that the printer is turned on Check the printer cable connections — See the printer documentation for cable connection information.
Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode. Windows XP 1. 2. 3. 4. 5. 6. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. Click Sounds and Audio Devices. Click the Hardware tab. Double-click the name of your CD drive. Click the Properties tab. Uncheck the Enable digital CD audio for this CD-ROM device box. Windows 2000 1. 2. 3. 4. 5.
If the screen is difficult to read Check the monitor settings — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. Move the subwoofer away from the monitor — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
Back to Contents Page Cleaning Your Computer Dell Precision™ Workstation 370 User's Guide Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water.
Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating. Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation. CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air.
Back to Contents Page Features of Windows XP Dell Precision™ Workstation 370 User's Guide Transferring Information to a New Computer Creating and Arranging Shortcuts Switching to Microsoft® Windows® Classic View Desktop Cleanup Wizard Choosing a Wallpaper Internet Connection Firewall Choosing a Screen Saver Setting Up a Home and Office Network Choosing a Desktop Theme Transferring Information to a New Computer The Microsoft ® Windows ® XP operating system provides a Files and Set
6. On the Select a transfer method screen, click the transfer method you prefer. 7. On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8. Click Finish. To transfer data to the new computer: 1. On the Now go to your old computer screen on the new computer, click Next. 2.
1. Click the Start button and click Control Panel. 2. In the left panel, click Switch to Classic View. Choosing a Wallpaper You can set background colors and patterns on the Windows desktop choosing a wallpaper. 1. Click the Start button, click Control Panel, and then click Appearance and Themes. 2. Under Pick a task..., click Change the desktop background. 3.
1. Click the Start button, click Control Panel, and then click Appearance and Themes. 2. Under Pick a task..., click Change the computer's theme. 3. In the Display Properties window, select a theme from the Theme drop-down menu. 4. Click OK. Creating and Arranging Shortcuts A shortcut is an icon on the desktop that provides quick access to programs, files, folders, and drives you might frequently use. Creating Shortcuts 1.
2. Click the Desktop tab and click Customize Desktop. 3. Click Run Desktop Cleanup Wizard every 60 days to remove the check mark. 4. Click OK. To run the Desktop Cleanup Wizard at any time: 1. Right-click an empty spot on the desktop and click Properties. 2. Click the Desktop tab and click Customize Desktop. 3. Click Clean Desktop Now. 4. When the Desktop Cleanup Wizard appears, click Next. 5. In the list of shortcuts, deselect any shortcuts you want to leave on the desktop and click Next. 6.
1 network devices 2 network cables 3 network adapter connector on computer 4 network adapter connector Network Setup Wizard The Microsoft ® Windows ® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1. Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2. On the welcome screen, click Next. 3.
Back to Contents Page System Board Dell Precision™ Workstation 370 User's Guide Removing the System Board Replacing the System Board CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
5. Pull up on the two tabs, slide the system board assembly toward the front of the computer, and then lift the assembly up and away. 6. Place the system board assembly that you just removed next to the replacement system board. Replacing the System Board 1. Transfer components from the existing system board to the replacement system board: a. Remove the memory modules and install them on the replacement board. See Memory for more information.
Back to Contents Page Closing the Computer Cover Dell Precision™ Workstation 370 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1. Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives. 2. Ensure that no tools or extra parts are left inside the computer. 3. Close the cover: a.
Back to Contents Page Opening the Computer Cover Dell Precision™ Workstation 370 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components. You can do so by touching an unpainted metal surface on the computer. 1.
Back to Contents Page Drives Dell Precision™ Workstation 370 User's Guide Overview Hard Drive Floppy Drive Front Panel CD/DVD Drive Overview Your computer supports: Two hard drives (Serial ATA or SCSI, with optional SCSI controller) One floppy drive Two CD or DVD drives 1 hard drive(s) 2 floppy drive(s) 3 CD/DVD drive(s) General Installation Guidelines
Connect hard drives to the connector labeled "SATA" and connect CD/DVD drives to the connector labeled "IDE". Serial ATA hard drives should be connected to the connector labeled SATA on the system board. IDE CD/DVD drives should be connected to the connector labeled IDE.
When connecting and disconnecting a serial ATA cable, hold the cable by the connector at each end. NOTE: The system board serial ATA connector may have an attached cover or shroud. Power Cable Connector 1 power cable 2 power input connector SCSI Device Installation Guidelines This section describes how to configure and install SCSI devices in your computer. NOTE: The system board SCSI controller supports hard drives only. Do not connect CD or DVD drives, tape drives, DAT drives, and so on.
for these SCSI devices. If you attach additional optional SCSI devices, see the documentation for each device for information about setting the appropriate SCSI ID number. NOTICE: Dell recommends that you use only SCSI cables purchased from Dell. Cables purchased elsewhere are not guaranteed to work with Dell computers. Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it. Removing a Hard Drive 1. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure. 2. Follow the instructions in "Before You Begin." 3. Disconnect the power and hard-drive cables from the drive. 1 power cable 2 serial ATA hard-drive cable 4.
1 tab (2) 2 hard drive Installing a Hard Drive 1. Unpack the replacement hard drive, and prepare it for installation. 2. Check the documentation for the drive to verify that it is configured for your computer. 3. If your replacement hard drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive.
3 screws (4) 4. Gently slide the drive into place until the tabs securely click into position. NOTE: If you are installing a hard drive in the lower bay, the drive should be placed in the bay so that the power connector is on the left-hand side (opposite of the top hard drive). Serial ATA Drive 5. If you are installing a drive that has its own controller card, install the controller card in an expansion slot.
1 power cable 2 serial ATA hard-drive cable 7. Check all connectors to be certain that they are properly cabled and firmly seated. 8. Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 9. Connect your computer and devices to electrical outlets, and turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation. 10.
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Removing a Floppy Drive 1. Follow the procedures in "Before You Begin." 2. Disconnect the power and floppy-drive cables from the back of the floppy drive. 3. Disconnect the other end of the floppy-drive cable from the system board (labeled DSKT). 1 power cable 2 floppy-drive cable 3 floppy-drive connector (DSKT) 4.
1 tabs (2) 2 floppy drive Installing a Floppy Drive 1. If you are replacing a drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws (two screws on each rail). 1 drive 2 bracket rails (2) 3 screws (4) 2.
3. Attach the power and floppy-drive cables to the floppy drive.
4. If you are installing a new floppy drive rather than replacing a drive, remove the front-panel inserts. From inside the drive bay, gently press on each side of the insert until it pops out. 5. Connect the other end of the floppy-drive cable to the connector labeled "DSKT" on the system board. For more information on system board, see "System Board Components." 6. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 7. Close the computer cover.
4. Close the computer cover, halfway and pull the front panel away from the computer. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer Replacing the Front Panel To replace the front panel, perform the removal procedure in reverse. CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Removing a CD/DVD Drive 1.
1 CD/DVD drive cable 2 power cable 3. Press inward on the two tabs on the sides of the drive, and then slide the drive upward and remove it from the drive bay.
1 tabs (2) 2 CD/DVD drive Installing a CD/DVD Drive 1. If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure the drive for the cable select setting. 2. Connect the new drive to the set of rails that are attached to the inside of the computer cover.
1 drive 2 bracket rails (2) 3 screws (4) 4. Gently slide the drive into place until the tabs securely click into position. 5. Connect the power, audio, and CD/DVD drive cables to the drive. 6. If you are installing a drive that has its own controller card, install the controller card in an expansion slot. See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer. 7. Connect the power and CD/DVD drive cables to the drive.
If you are adding a drive that has an audio cable, connect the audio cable to the audio connector on the system board. 1 audio cable (some drives do not have this cable) 2 CD/DVD drive cable 3 power cable 8. If you are installing a new CD/DVD drive rather than replacing a drive, remove the front- panel inserts. From inside the drive bay, gently press on each side of the insert until it pops out. 9.
13. To verify that your computer works correctly, run the Dell Diagnostics.
Back to Contents Page Appendix Dell Precision™ Workstation 370 User's Guide Getting Help Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Getting Help Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems." 2.
You can contact Dell electronically using the following addresses: World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la/ (Latin American countries) www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.
Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Back to Contents Page Contacting Dell Dell Precision™ Workstation 370 User's Guide To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
City Code: 1 Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Home/Small Business Technical Support 0820 240 530 14 Preferred Accounts/Corporate Technical Support Switchboard 0660 8779 0820 240 530 00 Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066 Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.
China (Xiamen) Tech Support website: support.dell.com.cn Country Code: 86 Tech Support E-mail: cn_support@dell.
Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Small Business) 3287 5001 Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.
Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Gold Technical Support Technical Support 080044149518 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Hong Kong Website: support.ap.dell.
City Code: 02 Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
Sales (Austin, Texas, U.S.A.) 512 728-4397 SalesFax (Austin, Texas, U.S.A.) 512 728-4600 or 512 728-3772 Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.
Home/Small Business Customer Care Relational Customer Care 020 674 42 00 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country Code: 351 Customer Care Sales Fax 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support 20 140 14 44 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: Tech_support_central_Europe@dell.com E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
Corporate/Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support toll-free: 000-413-598-2521 U.S.A.
Back to Contents Page Glossary Dell Precision™ Workstation 370 User's Guide A B C D E F G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
bps — bits per second — The standard unit for measuring data transmission speed. BTU — British thermal unit — A measurement of heat output. bus — A communication pathway between the components in your computer. bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information. byte — The basic data unit used by your computer. A byte is usually equal to 8 bits. C C — Celsius — A temperature measurement system where 0° is the freezing point and 100° is the boiling point of water.
performance. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver. DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards. expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance.
then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored. HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser. HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second.
nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN). LCD — liquid crystal display — The technology used by portable computer and flat-panel displays. LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer. local bus — A data bus that provides a fast throughput for devices to the processor.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set. O optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives.
information and describe new product enhancements or corrections that have not yet been documented. read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if: It resides on a physically write-protected floppy disk, CD, or DVD. It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms. SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768. The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.
system memory. The amount of video memory installed primarily influences the number of colors that a program can display. video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters.
Back to Contents Page FCC Notices (U.S. Only) Dell Precision™ Workstation 370 User's Guide Class A Class B FCC Identification Information Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves.
FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations: Model number: DHM and WHM Company name: Dell Inc.
