Owners Manual

Table 20. Diagnostic LED behavior (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
● If problem persists,
replace the system board.
3 7 Intel ME (Management
Engine) Error
● Timeout waiting on ME to
reply to HECI message
● If problem persists,
replace the system board.
4 2 CPU Power Cable Connection
Issue
Diagnostic error messages
Table 21. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE
The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device option in the System Setup program.
BAD COMMAND OR FILE NAME
Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE
The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE
The optical drive does not respond to commands from the
computer.
DATA ERROR
The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY
One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary, replace
them.
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics.
DRIVE NOT READY
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
The computer cannot identify the ExpressCard. Reinsert the
card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,
Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The file that you are trying to copy is too large to fit on the
disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE
FOLLOWING CHARACTERS: \ / : * ? " < > | -
Do not use these characters in filenames.
GATE A20 FAILURE
A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.
GENERAL FAILURE
The operating system is unable to carry out the command.
The message is usually followed by specific information.
Troubleshooting 71