Precision 3431 Re-imaging guide for Windows Computer Model: Precision 3431 Dell Customer Communication - Confidential
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury or death Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Installation overview...............................................................5 Introduction.............................................................................6 Order of reinstallation............................................................ 7 Updating or Resetting the BIOS..............................................9 Flashing the BIOS....................................................................................9 Clearing CMOS settings.....................................
7 Dell ControlVault2 Driver and Firmware……………………………………………….18 8 Wireless Local Network (WLAN) drivers and applications......................19 Downloading and installing the Wi-Fi driver……...................................19 9 Intel Management Engine driver........................................................ 19 Downloading and installing the Intel Management Engine Components Installer.20 Downloading and installing the Intel Manageability and Security Status Application…...20 .NET Framework...........
Installation overview NOTE: Dell recommends that you download and install the device drivers from the Dell Drivers & Downloads website. Installing device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdown, or infect your computer with malicious software.
Introduction Re-imaging is the process of removing all software on the computer and reinstalling the removed software. Re-imaging is required when software in the computer is corrupted or damaged and can also be used as a means of removing harmful and malicious software in your computer. This re-imaging guide provides the steps required for reimaging your computer. CAUTION: This re-imaging guide is designed for system administrators.
Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of the computer you have ordered. To achieve optimal performance, install the drivers and applications in the following sequence: 2 BIOS: Allows the operating system to be loaded into the memory and enables the initial startup process on your computer.
11 Intel Management Engine Components Installer and Intel Manageability and Security Status Application: Intel Management Engine driver enable advance manageability features. 12 Dell Client Command Suite NOTE: Dell Client Command Suite is the new name of our industry leading Client Systems Management tools. These tools make Dell commercial client systems the world's most manageable client devices.
Updating or Resetting the BIOS Flashing the BIOS It is recommended to flash BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. 3 On the left pane, select Security → TPM Security → Clear TPM. 4 Select or clear any of the following options to enable or disable it, respectively: 5 – Enabled (Default): The BIOS enables the TPM during POST and it can be accessed by the operating system. – Disabled: The BIOS will not enable the TPM during POST and it cannot be accessed by the operating system.
Reinstalling the operating system The 64-bit Windows 10 operating system is validated for use on this computer. You can reset or reinstall the operating system under different scenarios. For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the knowledge base article located here.
Reinstalling drivers and Applications Drivers and applications are software that enables Windows (or another operating system) to communicate with the hardware devices and software in your computer. Devices such as video and sound cards require drivers to function correctly within Windows and require applications to enable users to adjust hardware settings. The Windows reinstallation includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately.
Reinstallation sequence for drivers and applications Driver installation is critical if you have reinstalled the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device. For more information, see the Dell knowledge-based article SLN148687 at www.dell.com/support.com.
2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads 5 Scroll down the page and select Chipset in Category 6 Click Download to download chipset drivers for your computer. 7 After the download is complete, navigate to the folder where you saved the chipset driver files.
2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads 5 Scroll down the page and select Chipset in Category. 6 Click Download to download the media-card reader driver for your computer. 7 After the download is complete, navigate to the folder where you saved the card reader driver file.
3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Scroll down the page and select Serial ATA in Category. 6 Click Download to download the IRST driver for your computer. 7 After the download is complete, navigate to the folder where you saved the IRST driver file.
Downloading and installing the Dell graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads 5 Scroll down the page and select Video in Category. 6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the audio driver file. 8 Double-click the audio driver file icon and follow the instructions on the screen. 7 Dell ControlVault2 Driver and Firmware Dell ControlVault2 contains software that protects data in your computer from disclosure or modification. The software package is available on the Dell support site. Downloading and installing Dell ControlVault2 1 Turn on your computer. 2 Go to www.dell.com/support.
additional features including enterprise authentication enhancements can also be installed from the Dell support site. Downloading and installing the Wi-Fi driver 1 Turn on the computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Scroll down the page and select Network in Category.
4. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads 5. Scroll down the page and select Chipset in Category. 6. Click Download to download software package for your computer. 7. After the download is complete, navigate to the folder where you saved the file. 8. Double-click the file icon and follow the instructions on the screen.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • • Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product identifies your product through one of the following: • • Select Detect Product. Locate your product through the drop-down menu under View Products. • Enter the Service Tag number or Product ID in the search bar.
