Dell Precision™ Workstations Setup and Quick Reference Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2001–2002 Dell Computer Corporation. All rights reserved.
Contents Finding Information and Assistance . . . . . . . . . . . . . . . . . . . . . . . 5 Setting Up Your Mini-Tower Computer . . . . . . . . . . . . . . . . . . . . . 9 Dual Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Setting Up Your Small Desktop Computer . . . . . . . . . . . . . . . . . 19 Dual Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Safety First—For You and Your Computer . . . . . . . . . . . . . . . . .
Contents
Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer. What Are You Looking For? Find it Here • • • • Drivers and Utilities CD (also known as the ResourceCD) A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation, reinstall drivers, or run diagnostics tools.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • Express Service Code and Service Tag Number • Microsoft® Windows® License Label Express Service Code and Product Key The labels are located on your computer under the front-panel door. • How to reinstall my operating system Operating System CD and Installation Guide If you reinstall your operating system, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer.
What Are You Looking For? Find it Here • • • • User’s Guide Icon How to remove and replace parts Technical specifications How to configure system settings How to troubleshoot and solve problems Depending on your operating system, double-click the User’s Guides icon on your desktop or click the Start button and then click Help and Support to access the electronic documentation stored on your hard drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • System board connectors System Information Label • Warranty Information Dell System Information Guide • How to use Windows XP • Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button and then click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem.
Setting Up Your Mini-Tower Computer You must complete all steps to properly set up your computer. M i n i -To w e r C o m p u t e r Fe a t u r e s NOTE: The numbers in the figures correspond to the setup tasks.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Keyboard and Mouse Connect the keyboard and mouse as shown. Do not connect a Universal Serial Bus (USB) mouse or keyboard to the USB connectors on the front of the computer. NOTE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
2 Network Adapter and Modem Insert the network cable, not the phone line, into the network connector. If you have an optional modem, connect the phone line to the modem. NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone communications can cause damage to the network adapter. NOTE: If your computer has a network expansion card installed, connect the network cable to the network card, not to the connector on the computer back panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Monitor Align and gently insert the monitor cable to avoid bending connector pins. Then tighten the thumbscrews on the cable connectors. Use the primary port if you are using one monitor with an optional dualmonitor card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.
4 Speakers Connect the speakers to the computer as shown on the instructions supplied with the speakers. NOTE: If your computer has an audio expansion card installed, connect external audio devices to the sound card, not to the connectors on the computer back panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Power Connection Plug in the computer and the monitor to their electrical outlets.
6 Power On Press the power button on your computer and monitor to turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Operating System When you start the computer for the first time, a few system start-up messages may appear, including one that shows your Service Tag and Express Service Code. Your computer is preconfigured with the operating system already installed. Before turning on your computer for the first time, you must complete all the previous setup steps, connecting all devices for your computer.
8 Additional Devices and Software Before you install any devices or software that did not ship with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. See "Adding Devices and Software" on page 34. Congratulations! You have completed the setup for your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dual Monitors NOTICE: Do not use any other cables or attach the monitor cable directly to the dual-monitor graphic card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. The dual-monitor cable is color coded; the blue connector is for the primary monitor, and the black connector is for the secondary monitor.
Setting Up Your Small Desktop Computer You must complete all steps to properly set up your computer. S m a l l D e s k t o p C o m p u t e r Fe a t u r e s NOTE: The numbers in the figures correspond to the setup tasks.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Keyboard and Mouse Connect the keyboard and mouse as shown. Do not connect a USB mouse or keyboard to the USB connectors on the front of the computer. NOTE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.
2 Network Adapter and Modem Insert the network cable, not the phone line, into the network connector. If you have an optional modem, connect the phone line to the modem. NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone communications can cause damage to the network adapter. NOTE: If your computer has a network expansion card installed, connect the network cable to the network card, not to the connector on the computer back panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Monitor Align and gently insert the monitor cable to avoid bending connector pins. Then tighten the thumbscrews on the cable connectors. Use the primary port if you are using one monitor with an optional dualmonitor card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.
4 Speakers Connect the speakers to the computer as shown on the instructions supplied with the speakers. NOTE: If your computer has an audio expansion card installed, connect external audio devices to the sound card, not to the connectors on the computer back panel.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Power Connection Plug in the computer and the monitor to their electrical outlets.
6 Power On Press the power button on your computer and monitor to turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Operating System When you start the computer for the first time, a few system start-up messages may appear, including one that shows your Service Tag and Express Service Code. Your computer is preconfigured with the operating system already installed. Before turning on your computer for the first time, you must complete all the previous setup steps, connecting all devices for your computer.
8 Additional Devices and Software Before you install any devices or software that did not ship with your computer, read the documentation that came with the software or device or contact the vendor to verify that the software or device is compatible with your computer and operating system. See "Adding Devices and Software" on page 34. Congratulations! You have completed the setup of your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dual Monitors NOTICE: Do not use any other cables or attach the monitor cable directly to the dual-monitor graphic card. NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA. The dual-monitor cable is color coded; the blue connector is for the primary monitor, and the black connector is for the secondary monitor.
Safety First—For You and Your Computer While working inside your computer, do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely. Working inside your computer is safe—if you observe the following precautions. CAUTION: FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT Before you start to work on the computer, perform the following steps in the sequence indicated: 1 Turn off the computer and all devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Opening the Cover NOTE: On the small desktop computer, remove the stand before you open the cover. On the minitower computer, place the computer on its side before you open the cover. 1 Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
Small Desktop Computer Setup and Quick Reference Guide 31
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Small Desktop Computer removable media drive hard drive floppy drive system board memory modules speaker microprocessor chassis intrusion switch back-panel connectors power supply padlock ring expansion-card cage low profile AGP slot AC power connector PCI expansion-card slots Removing and Installing Parts Instructions for removing and installing various parts are located in the User’s Guide.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • graphic card • microprocessor To access the User’s Guide from your hard drive: NOTE: You can also access the User’s Guide from the Dell Precision ResourceCD or support.dell.com. See "Finding Information and Assistance" on page 5. 1 Depending on your operating system, double-click the User’s Guides icon or click Start button and select Help and Support. 2 Click Removing and Installing Parts.
• For Windows NT, if the first two procedures did not work, run ZZTop. NOTICE: The following process has the potential to erase some or all of the information on the hard drive. To run ZZTOP, insert the ResourceCD, select Start Resource CD Menu from the main menu, and then select Start ZZTOP Imaging SW. See "Using the Dell Precision ResourceCD" on page 40 for more information on using the ResourceCD. NOTICE: The following process erases all of the information on your hard drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Frequently Asked Questions Problem? Try... Or try the Dell Precision ResourceCD Or try the Dell Support Site How do I use my Dell See "Using the Dell Precision Go to the main menu on the Precision ResourceCD? ResourceCD" on page 40 for Dell Precision ResourceCD. more information. Click User’s Guides in the Topic pull-down menu and click Dell Precision ResourceCD Guide.
Problem? Try... Or try the Dell Precision ResourceCD Or try the Dell Support Site How do I find technical specifications for my computer? Depending on your operating system, doubleclick the User’s Guides icon or click the Start button, and then select Help and Support. Go to the main menu on the Dell Precision ResourceCD. Click User’s Guides in the Topic pull-down menu, click the user’s guide appropriate for your computer, and then see "Technical Specifications." Go to support.dell.com.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Problem? Try... Or try the Dell Precision ResourceCD The monitor is blank and the power light is blinking green. How do I resume operations with my computer? The computer is in a Go to the main menu on the reduced power or sleep state. Dell Precision ResourceCD.
Solving Problems Your computer includes the following tools that can help you solve a problem: D E L L D I A G N O S T I C S — The Dell Precision ResourceCD contains Dell Diagnostics that tests various components on your computer and helps identify the cause of computer problems. For more information, see "When to Use the Dell Diagnostics" on page 40. S Y S T E M L I G H T S — Located on the front of the computer, these lights can indicate a computer problem.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using the Dell Precision ResourceCD To use the Dell Precision ResourceCD from within the Windows operating system: NOTE: To access device drivers and user documentation, you must use the ResourceCD while you are running Windows. 1 Insert the Dell Precision ResourceCD into the CD drive.
The Dell Diagnostics allows you to: • Perform express, extended, or custom tests on one or all devices • Select tests based on a symptom of the problem you are having • Choose how many times a test is run • Display test results • Suspend testing if an error is detected • Access online help information that describes the tests and devices • Receive status messages that tell you whether tests completed successfully • Receive error messages if problems are detected Starting the Dell Diagnostics
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD into the CD drive. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again NOTE: This feature changes the boot sequence for one time only.
2 Option Function Custom Test Tests a specific device. You can customize the tests you want to run. Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Messages and Codes Your application programs, operating system, and computer can identify problems and alert you to them.
S y s t e m L i g h t C o d e s (continued) Power Light Hard-Drive Light Cause Solid yellow N/A Corrective Action The Dell Diagnostics is running a If the Dell Diagnostics is running, test, or a device on the system board allow the testing to complete. may be faulty or incorrectly installed. Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems" in the User’s Guide. If the computer does not boot, contact Dell for technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Lights When you turn on your computer, it performs a series of self-diagnostic tests. A successful power-on self-test (POST) ends with a single beep that signifies the start of normal operation. If the computer fails to complete the POST, a series of lights located on the computer can help you understand which test failed or why the computer stopped responding.
D i a g n o s t i c L i g h t C o d e s D u r i n g P O S T (continued) Light Pattern Cause A B C D yellow Possible microprocessor failure. A B C D yellow Possible memory failure. A B C D yellow Possible expansion card failure or conflict. A B C D yellow Possible video card failure. A B C D yellow Possible floppy drive or hard drive failure. yellow green yellow yellow green green green yellow yellow green yellow green green green yellow green After video initialization, an alert was found.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m D i a g n o s t i c L i g h t C o d e s D u r i n g P O S T (continued) Light Pattern Cause A B C D green Possible system board resource and/or hardware failure. A B C D green Possible system board resource and/or hardware failure. A B C D green Possible expansion card failure or conflict. A B C D yellow Possible USB failure. A B C D green Normal operating condition after POST.
Beep Codes If an error occurs during start-up that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). If a beep code is emitted, write it down and look it up under "System Beep Codes" in the User’s Guide.
Setup and Quick Reference Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Dell Precision™ 工作站 安裝和快速參考指南 w w w. d e l l . c o m | s u p p o r t . a p . d e l l .
註、注意事項和注意 註：註表示可以幫助您更有效地使用您的電腦的重要資訊。 注意事項：注意事項表示可能會損壞硬體或導致資料遺失，並告訴您如何避免發生此類 問題。 注意：注意表示可能會導致財產損壞、人身受傷或生命危險。 ____________________ 本文件中的資訊如有變更，恕不另行通知。 著作權所有 © 2001-2002 Dell Computer Corporation。所有權利均予保留。 未經 Dell Computer Corporation 的書面許可，不得以任何形式進行複製。 本文件中使用的商標：Dell、DELL 標誌和 Dell Precision 是 Dell Computer Corporation 的商標；Microsoft、 Windows 和 Windows NT 是 Microsoft Corporation 的註冊商標。 本文件中述及的其他商標和商業名稱可能指擁有相應商標和名稱的公司實體或其產品。Dell Computer Corporation 對本公司之外的商標和產品名稱不擁有任何專利權。 2002 年 12 月 P/N 0G475 Rev.
目錄 尋找資訊和援助 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 安裝迷你直立型電腦 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 雙監視器 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 安裝小型桌上型電腦 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 雙監視器 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 安全第一 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
目錄
尋找資訊和援助 下表列出了 Dell 作為支援工具而提供的資源。您的電腦可能隨附了附加 資源。 要尋找的項目 所在位置 • 電腦的診斷程式 驅動程式和公用程式 CD ( 亦稱為 ResourceCD) • 電腦的驅動程式 • 電腦說明文件 • 裝置說明文件 您可以使用此 CD 存取說明文件、重新安裝驅動程式或執行診斷 工具。 • 如何安裝電腦 安裝和快速參考指南 • 故障排除資訊 • 工具和公用程式 安裝和快速參考指南 55
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要尋找的項目 所在位置 • 如何卸下和裝回零件 使用者指南圖示 • 技術規格 • 如何組態系統設定值 • 如何排除故障和解決問題 取決於您的作業系統，連按兩下桌面上的 User's Guides ( 使用者指南 ) 圖示，或按一下開始按鈕然後按一下說明及支援，以存取儲存在硬 碟機上的電子版說明文件。 • 最新的電腦驅動程式 Dell 支援網站 — support.dell.
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安裝迷你直立型電腦 您必須完成以下所有步驟才能正確安裝電腦。 註：圖中的編號與安裝工 迷你直立型電腦配件 作相對應。 7 5 1 6 2 4 3 安裝和快速參考指南 59
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2 網路卡和數據機 將網路纜線 ( 非電話線 ) 插入網路接頭。 如果有選購的數據機，請將電話線連接至數據機。 注意事項：切勿將數據機連接線連接至網路卡。電話通訊所產生的電壓 可能會損壞網路卡。 註：如果您的電腦安裝了 網路擴充卡，請將網路纜 線連接至網路卡，而不是 電腦背面板上的接頭。 安裝和快速參考指南 61
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4 揚聲器 按照揚聲器隨附的說明將揚聲器連接至電腦。 註：如果您的電腦安裝了 音效擴充卡，請將外接式 音效裝置連接至音效卡， 而不是電腦背面板上的 接頭。 安裝和快速參考指南 63
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6 開啟電源 按下電腦和監視器上的電源按鈕以開啟電源。 硬碟機存取指示燈 電源指示燈 安裝和快速參考指南 65
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8 附加裝置和軟體 在安裝電腦未隨附的任何裝置或軟體之前，請閱讀軟體或裝置隨附的說 明文件或與供應商聯絡，以確認軟體或裝置是否與電腦和作業系統相 容。請參閱第 84 頁的「新增裝置和軟體」。 恭喜您！您已完成電腦的安裝。 安裝和快速參考指南 67
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安裝小型桌上型電腦 您必須完成以下所有步驟才能正確安裝電腦。 註：圖中的編號與安裝工 小型桌上型電腦配件 作相對應。 2 1 4 3 5 7 6 安裝和快速參考指南 69
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2 網路卡和數據機 將網路纜線 ( 而非電話線 ) 插入網路接頭。 如果您擁有選購的數據機，請將電話線連接至數據機。 注意事項：切勿將數據機連接線連接至網路卡。電話通訊所產生的電壓 可能會損壞網路卡。 註：如果您的電腦安裝了 網路擴充卡，請將網路纜 線連接至網路卡，而不是 電腦背面板上的接頭。 安裝和快速參考指南 71
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4 揚聲器 按照揚聲器隨附的說明將揚聲器連接至電腦。 註：如果您的電腦安裝了 音效擴充卡，請將外接式 音效裝置連接至音效卡， 而不是電腦背面板上的 接頭。 安裝和快速參考指南 73
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6 開啟電源 按下電腦和監視器上的電源按鈕以開啟電源。 電源指示燈 硬碟機 存取指示燈 安裝和快速參考指南 75
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8 附加裝置和軟體 在安裝電腦未隨附的任何裝置或軟體之前，請閱讀軟體或裝置隨附的說 明文件或與供應商聯絡，以確認軟體或裝置是否與電腦和作業系統相 容。請參閱第 84 頁的「新增裝置和軟體」。 恭喜您！您已完成電腦的安裝。 安裝和快速參考指南 77
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安全第一 在進行電腦內部組裝時，切勿嘗試維修電腦，除非本指南和其他 Dell 說 明文件中另有說明。請務必嚴格遵循指示。 如果您遵循以下預防措施，進行電腦內部組裝將會很安全。 注意：為保證您的人身安全並保護設備，請遵循以下指引。 在您進行電腦內部組裝之前，請依序執行以下步驟： 1 關閉電腦和所有裝置的電源。 2 在觸摸電腦內部的任何元件之前，請先觸摸電腦上未上漆的金屬表 面 ( 例如電腦背面插槽開口周圍的金屬 )。 3 從電源插座上拔下電腦和裝置的電源線。這樣可減少人身受傷或觸 電的潛在危險。另外，請從電腦上拔下所有電話或電傳通訊連線。 在您工作時，應經常觸摸電腦上未上漆的金屬表面，以導去可能損 壞內部元件的靜電。 另外，Dell 建議您經常查閱電腦隨附的說明文件中的安全指示。 打開主機蓋 如果要卸下或安裝零件、重設忘記的密碼或診斷電腦故障，您可能需要 打開主機蓋。 註：在中斷裝置與電腦 的連接或從主機板上拆 除元件之前，請確認主 機板上的備用電源指示 燈已熄滅。請參閱位於 主機蓋內側的內部服務 標籤以瞭解備用電源指 示燈的位置。 注意：在執行此程序之前，請參閱第 79 頁的「安全第一」。
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小型桌上型電腦 安裝和快速參考指南 81
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小型桌上型電腦 抽取式媒體磁碟機 硬碟機 軟碟機 主機板 記憶體模組 揚聲器 微處理器 外殼侵入 切換開關 背面板接頭 電源供應器 掛鎖扣環 初型 AGP 插槽 交流電源接頭 擴充卡固定框架 PCI 擴充卡插槽 卸下和安裝零件 有關卸下和安裝各種零件的說明位於使用者指南中。以下是您可以更換 的零件： • 記憶體 • 硬碟機或其他外部可抽換式磁碟機 • PCI 擴充卡 安裝和快速參考指南 83
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m • 圖形卡 • 微處理器 若要從硬碟機存取使用者指南，請： 註：您亦可從 Dell Precision ResourceCD 或 support.dell.
• 對於 Windows NT，如果前兩個程序無效，請執行 ZZTop。 注意事項：以下程序可能會清除硬碟機上的部份或所有資訊。 若要執行 ZZTOP，請插入 ResourceCD，在主功能表中選擇 Start Resource CD Menu ( 啟動 Resource CD 功能表 )，然後選擇 Start ZZTOP Imaging SW ( 啟動 ZZTOP 影像軟體 )。 請參閱第 90 頁的「使用 Dell Precision ResourceCD」以獲得更多有 關使用 ResourceCD 的資訊。 注意事項：以下程序將清除硬碟機上的所有資訊。 • 如果前一程序無效，請為硬碟機製作低級格式。 請參閱作業系統安裝指南以獲得更多資訊。 • 使用作業系統安裝指南和作業系統 CD 重新安裝作業系統。 請參閱第 55 頁的「尋找資訊和援助」。 如果您已確認要安裝的裝置或軟體與您的電腦和作業系統相容，請重新 安裝裝置或軟體。 註：您的作業系統可能具 有相容性模式，這可能有 助於解決舊的應用程式 與您的作業系統之間的 問題。請參閱作業系統說 明文件以獲得更多資訊。 安裝和快速參考指南 85
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問題 請嘗試 ... 或嘗試使用 Dell Precision ResourceCD 或嘗試瀏覽 Dell 支援網站 我如何找到電腦的技 取決於您的作業系統，連按 移至 Dell Precision 瀏覽 support.dell.
w w w. d e l l . c o m | s u p p o r t . a p . d e l l . c o m 問題 請嘗試 ... 或嘗試使用 Dell Precision ResourceCD 監視器螢幕為空白且 電源指示燈呈綠色閃 爍。我如何使電腦恢 復作業？ 電腦處於省電或睡眠狀態。 移至 Dell Precision 瀏覽 support.dell.
解決問題 您的電腦包含下列可協助您解決問題的工具： DELL 診斷程式 — Dell Precision ResourceCD 包含 Dell 診斷程式，該程式可 以測試電腦中的各種元件，並協助您識別電腦問題的原因。若要獲得更多資 訊，請參閱第 90 頁的「何時使用 Dell 診斷程式」。 系統指示燈 — 這些指示燈位於電腦正面，可指示電腦問題。若要獲得更多 資訊，請參閱第 94 頁的「系統指示燈」。 診斷指示燈 — 這些指示燈位於電腦正面，可指示電腦問題。若要獲得更多 資訊，請參閱第 95 頁的「診斷指示燈」。 系統訊息 — 電腦將報告這些訊息以警告您目前或可能會發生的故障。若要 獲得更多資訊，請參閱第 98 頁的「系統訊息」。 嗶聲代碼 — 電腦所發出的一系列嗶聲代碼可以協助您識別問題。若要獲得 更多資訊，請參閱第 98 頁的「嗶聲代碼」。 如果在執行本章節中的步驟或使用者指南的「尋找解決方案」中之程序 後，您仍無法解決遇到的電腦問題，請與 Dell 公司聯絡之前完成以下步 驟： 1 記下有關錯誤、嗶聲代碼或診斷指示燈樣式的詳細說明。 2 記下您的快速服務代碼和服務標籤號碼。 3 從您電腦的
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Dell 診斷程式可讓您： • 對一個或所有裝置執行快速、全面或自訂測試 • 根據所遇問題的症狀選擇測試類型 • 選擇測試執行的次數 • 顯示測試結果 • 偵測到錯誤時暫停測試 • 存取有關測試與裝置的線上說明資訊 • 接收告訴您測試是否成功完成的狀態訊息 • 在偵測到問題時接收錯誤訊息 啟動 Dell 診斷程式 建議您在開始操作之前先列印這些程序。 注意事項：請只使用 Dell 診斷程式來測試您的 Dell™ 電腦。如果在其他 電腦上使用此程式，可能會導致出現錯誤訊息。 進入系統設定程式，查閱電腦的組態資訊，並確定要測試的裝置在系統 設定程式中顯示且處於現用狀態。 從硬碟機或驅動程式和公用程式 CD (亦稱為 ResourceCD) 啟動 Dell 診斷 程式。 從硬碟機啟動 Dell 診斷程式 1 關機並重新啟動電腦。 2 在螢幕上出現 DELL 標誌時立即按下 。 如果您等待太久且螢幕上出現 Windows 標誌，請繼續等待，直至 您看到 Windows 桌面。然後透過開始功能表關機並再試一次。 3 在啟動裝置清單出現時，反白顯示 Boot to U
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2 如果在測試時遇到問題，則會顯示錯誤代碼和問題說明的訊息。請 記下錯誤代碼和問題說明，然後按照螢幕上的說明進行。 如果您無法更正錯誤，請與 Dell 公司聯絡。 3 如果您是使用 Custom Test 或 Symptom Tree 選項執行測試，請按 一下下表所述的適當標籤以獲得更多資訊。 標籤 功能 Results (結果) 顯示測試結果和遇到的所有錯誤狀況。 Errors ( 錯誤 ) 顯示遇到的錯誤狀況、錯誤代碼和問題說明。 Help ( 說明 ) 對測試進行說明，同時還可能會指明測試執行要求。 Configuration ( 組態 ) 顯示所選裝置的硬體組態。 Parameters ( 參數 ) Dell 診斷程式會從系統設定程式、記憶體和各種內部 測試中獲取所有裝置的組態資訊，並將其顯示在螢幕 左窗格的裝置清單中。裝置清單可能不會顯示電腦中 安裝的所有元件或連接至電腦的所有裝置之名稱。 可讓您透過變更測試設定值來自訂測試。 4 測試完成後，如果您是透過 驅動程式和公用程式 CD 執行 Dell 診 斷程式，請取出 CD。 5 關閉測試螢幕以回到 Main Me
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系統指示燈代碼 ( 續 ) 電源指示燈 硬碟機指示燈 原因 更正措施 呈黃色閃爍 空白 電源供應器或主機板發生故障。 檢查診斷指示燈以確定是否能識別 特定的問題。請參閱使用者指南中的 「電源問題」和 「主機板問題」。 呈黃色閃爍 呈綠色持續亮起 主機板發生故障。 檢查診斷指示燈以確定是否能識別 特定的問題。另請參閱使用者指南 中的「主機板問題」。 在 POST 期間呈綠 不適用 色持續亮起且發出 嗶聲代碼 電腦在 BIOS 執行時偵測到問題。 請參閱第 98 頁的 「嗶聲代碼」以獲 得有關對嗶聲代碼進行診斷的說明。 另外，請檢查診斷指示燈以確定是否 能識別特定的問題。 在 POST 期間，電源 不適用 指示燈呈綠色持續 亮起，未發出嗶聲代 碼且無影像顯示 監視器或圖形卡可能發生故障或未 檢查診斷指示燈以確定是否能識別 正確安裝。 特定的問題。另請參閱使用者指南 中的「影像問題」。 在 POST 期間，電 不適用 源指示燈呈綠色持 續亮起，未發出嗶 聲代碼但電腦鎖定 內建的主機板裝置可能發生故障。 檢查診斷指示燈以確定是否能識別 特定的問題。如果無法識別問題，請 與 Del
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POST 期間的診斷指示燈代碼 ( 續 ) 指示燈樣式 原因 A B C D 黃色 A B C D 黃色 視訊卡可能發生故障。 綠色 黃色 綠色 軟碟機或硬碟機可能發生故障。 綠色 綠色 黃色 綠色 A B C D 綠色 起始影像後發現警報。檢查電腦螢幕以查看錯誤 訊息。 綠色 黃色 A B C D 綠色 A B C D 綠色 A B C D 綠色 主機板資源和 / 或硬體可能發生故障。 黃色 黃色 綠色 主機板資源和 / 或硬體可能發生故障。 黃色 綠色 綠色 擴充卡可能發生故障或衝突。 綠色 黃色 黃色 = 黃色 = 綠色 = 熄滅 安裝和快速參考指南 97
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