Owners Manual
Table Of Contents
- Dell EMC PowerVault MD3460 Storage Arrays Owner's Manual
- About your system
- Controller modules
- Installing and removing system components
- Troubleshooting your system
- Troubleshooting storage array startup failure
- Troubleshooting loss of communication
- Troubleshooting external connections
- Troubleshooting power supply modules
- Troubleshooting array cooling problems
- Troubleshooting expansion enclosure management modules
- Troubleshooting physical disks
- Troubleshooting array and expansion enclosure connections
- Troubleshooting a wet storage array
- Troubleshooting a damaged array
- Controller failure conditions
- Technical specifications
- Getting help
Getting help
Topics:
• Locating the service tag and express service code
• Contacting Dell
• Documentation feedback
Locating the service tag and express service code
Your system is identified by a unique Express Service Code and Service Tag number. This information is used by Dell to route
support calls to the appropriate personnel.
Figure 25. Locating the service tag and express service code
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection,
you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or
customer service issues:
6
42 Getting help