Deployment Guide

Getting help
Topics:
• Contacting Dell
• Locating your Dell system Service Tag
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can
find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Locating your Dell system Service Tag
Your hardware is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are
found on the front of the system by pulling out the information tag.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to
the appropriate personnel.
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26 Getting help