Owner's Manual

Appendix 33
Appendix
Known Issues in Microsoft System Center
Operations Manager (SCOM) 2007 SP1/System
Center Essentials (SCE) 2007 SP1
1 The Dell Management Pack Diagram Views displays a blank
screen intermittently.
The actual diagram view will not come up even after refreshing the screen
several times.
2 Dell alerts are not sorted according to their age
Check the registry on the managed system that has this problem. There
could be a left-over view definition that has set the sorting flags to 'false'.
In some instances, when you import a management pack with changes to
the sorting flags, the sorting flags may not get updated in the registry. If
you delete the settings for the view in the registry, they are recreated from
the new management pack when you navigate to that view again. You can
also edit the sorting flags in the registry for the view.
Registry edit:
HKEY_CURRENT_USER\Software\Microsoft\Microsoft
Operations
Manager\3.0\Console\%GUID.ViewTitle%AlertView\Age
To enable sorting of alerts, ensure the keys IsSortable and IsSorted are
set to 1.
A5_bk0.book Page 33 Monday, January 18, 2010 7:33 PM