Users Guide

Index Index number in the error listing.
Date Time
Timestamp of the error
Check Code
Library error code. Information about errors and actions to resolve the problem is listed in
Appendix A, “Error codes,” on page 121
Sense Key
Sense data is generated by a drive when it encounters errors. Information about sense keys is
listed in “Sense Key definitions” on page 141
ASC/ASCQ
Additional Sense Code/Additional Sense Code Qualifiers. Information about ASC/ASCQ is listed
in “Library sense data” on page 141
Description
Description of the error
detail Link to more details about the error
Downloading logs
Tape library logs and drive logs may be used by support personnel to help troubleshoot problems.
Select Service Library > Download Logs to download the library log or to download the tape drive
memory dump.
To download the library logs:
1. Click Download in the Download Library Log box to download the library logs and save to a file.
2. After confirming, the library goes offline and the download begins.
3. Click Save File in the dialog box and save the file.
To download the drive logs:
1. Click Download in the Download Drive Log box, to download the drive logs and save to a file.
2. After confirming, the library goes offline and the download begins.
3. Click Save File in the dialog box and save the file.
The resulting zip file contains the Force Memory Dump Data (ForceDriveLog.dmp) and the Normal
Memory Dump Data (NormalDriveLog.dmp).
Figure 104. Download Logs screen
92 Dell PowerVault TL1000 Tape Autoloader: User's Guide