Specifications

Contacting the Technical Assistance
Center
How to Contact
Dell Networking
TAC
Log in to Dell Support at http://www.dell.com/support and select the Service Request
tab.
Information to
Submit When
Opening a Support
Case
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
Managing Your
Case
Log in to Dell Support and select the Service Request tab to view all open cases and
Return Materials Authorizations (RMAs).
Technical
Documentation
Log in to Dell Support and select the Documents tab. You can access this page without
logging in using the Documentation link on the Support page.
Contact
Information
Web: http://www.dell.com.
Email: [e-mail]
Telephone:
• US and Canada: 1.866.965.5800
• International: +1.800.456.3355
Requesting a Hardware Replacement
To request replacement hardware, follow these steps.
1 Determine the part number and serial number of the component.
To list the numbers for all components installed in the chassis, use the show hardware command.
2 Request an RMA number from TAC by opening a support case. Open a support case by:
• Using the Create Service Request form on the Support page.
• Contacting Dell Networking directly by email or by phone.
• Provide the following information when using email or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and email address.
Technical Support 108