Administrator Guide

Technical Support
This chapter contains the following sections:
• Dell Support
• Contacting the Technical Assistance Center
• Requesting a Hardware Replacement
Topics:
• Dell Support
• Contacting the Technical Assistance Center
• Requesting a Hardware Replacement
Dell Support
Dell Support provides a range of documents and tools to assist you with effectively using Dell Networking equipment and
mitigating the impact of network outages.
Through Dell Support you can obtain technical information regarding Dell Networking products, access to software upgrades
and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell Networking Support provides
integrated, secure access to these services.
Accessing Support Services
The URL for Dell Support is http://www.dell.com/support. You must have a userid and password to access Support services. If
you do not have a userid and password, you can request these at the website.
To request a userid, password, and Dell Support services, follow these steps.
1 On the Dell Networking Support page, click the Account Request link.
2 Fill out the User Account Request form and click Send. You will receive your userid and password by email.
3 To access Dell Support services, click the LOGIN link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact
Dell Networking
TAC
Log in to Dell Support at http://www.dell.com/support and select the Service Request tab.
Information to
Submit When
Opening a Support
Case
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
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