Users Guide

Example
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# phone primary
000-123-4567
Supported Releases 10.2.0E or later
preferred-method
Congures a preferred method to contact an individual.
Syntax
preferred-method {email | phone | no-contact}
Parameters
• email—Enter to select email as the preferred contact method.
• phone—Enter to select phone as the preferred contact method.
• no-contact—Enter to specify that the individual does not want to be contacted through email or phone.
Default No-contact
Command Mode
• SUPPORT-ASSIST
Usage Information The no version of this command removes the conguration.
Examples
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# preferred-
method email
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# preferred-
method phone
OS10(conf-support-assist-ExampleCompanyName-FirstnameLastname)# preferred-
method no-contact
Supported Releases 10.2.0E or later
Support bundle
The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar le that collects Linux
system conguration and diagnostics information, as well as the
show command output to send to Dell EMC Technical Support.
To send Dell EMC Technical Support troubleshooting details about the Linux system conguration and OS10 diagnostics, generate an
sosreport tar le.
1 Generate the tar le in EXEC mode.
generate support-bundle
2 Verify the generated le in EXEC mode.
dir supportbundle
3 Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path
Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle.
Event notications
Event notications for the generate support-bundle command process at the start and end of the bundle they support, and
reports either success or failure.
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Troubleshoot OS10