Reference Guide

3. Under SupportAssist, the Connect to CloudIQ checkbox is selected by default; if you do not want to send files to
CloudIQ, clear the checkbox; otherwise, leave the checkbox selected.
4. Select the Type of SupportAssist option you intend to use from the list.
5. Depending on which type of SupportAssist option you select, do one of the following:
● For either the Gateway Connect without remote access or Gateway Connect with remote access options:
○ Specify the IP address of the gateway server.
NOTE: The gateway server must be up and running before you configure your appliance to use it.
○ If the port that will be used to connect to the gateway server is different than the default (9443), use the controls to
select the number of the port that will be used in your network.
●
For the Direct Connect without remote access option:
○ If your network connection uses a proxy server, specify the IP address of the proxy server.
NOTE: The proxy server must be up and running before you configure your system to use it.
○ Use the controls to select the number of the port that will be used to connect to the proxy server in your network.
● For the Direct Connect with Remote Access option:
○ If your network connection uses a proxy server, specify the IP address of the proxy server.
NOTE: The proxy server must be up and running before you configure your appliance to use it.
○ Use the controls to select the number of the port that will be used to connect to the proxy server in your network.
○ If you intend to use a Policy Manager to control remote access to your system, specify the IP address of the Policy
Manager.
NOTE: The Policy Manager must be up and running before you configure your appliance to use it.
○ If the port that will be used to connect to the Policy Manager is different than the default (9443), type the number of
the port that will be used in your network.
6. Depending on which type of SupportAssist option you select, do one of the following:
● For either the Direct Connect without remote access or Direct Connect with Remote Access options, go to the
next step.
● For either the Gateway Connect without remote access or Gateway Connect with Remote Access options, select
Test Connection to check the status of the connection to the gateway server.
NOTE:
If the Connectivity Status appears to remain as Transitioning and does not change after several minutes
(the time it should take to test connectivity), contact Online Support.
7. Select Send Test Alert to send a test alert to Dell EMC Support to ensure end-to-end connectivity.
8. Ensure the Contact Information that is shown is accurate. Correct any information that appears incorrect or outdated.
Your SupportAssist Contact Information is critical for quick response to support issues and must be accurate and current.
9. Select Apply to retain the SupportAssist configuration information.
Secure serviceability settings
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