Reference Guide

Requirements for SupportAssist Gateway Connect

The following requirements are applicable to both the Gateway Connect without remote access and Gateway Connect

with remote access SupportAssist implementations:

● Network traffic (HTTPS) must be permitted on port 9443 (or customer specified port, if different) between the appliance

and the SupportAssist Gateway server. Also, allow access to ports 22, 443, and 8443 between PowerStore and the

SupportAssist Gateway server for PowerStore Manager and SSH accessing.

● The SupportAssist Gateway server must be version 4.0.5 or version 3.38 and above.

● Ensure that the PowerStore cluster is running PowerStore OS version 1.0.1.0.5.002 or higher.

NOTE: Never manually add or remove an appliance from the gateway server. Only add or remove an appliance from the

PowerStore Manager SupportAssist configuration wizard.

Requirements for SupportAssist Direct Connect

The following requirement is applicable to both the Direct Connect without remote access and Direct Connect with

remote access SupportAssist implementations:

● Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to Dell EMC Support. Failure to open port

8443 results in significant performance impact (30–45 percent). Failure to open both ports may result in a delay in resolving

issues with the end device.

The following requirement is applicable to only the Direct Connect with Remote Access SupportAssist implementation:

● If your implementation will include a Policy Manager for more control over remote access to the appliance, you must indicate

this when you configure the SupportAssist feature.

Configuring SupportAssist

Configure SupportAssist for an appliance by using any of the following means:

● Initial Configuration wizard – A user interface that walks you through the initial set up of PowerStore Manager and prepares

the system for use.

● Suppoprt Assist – A settings page that you can access from the PowerStore Manager (click Settings and under Support

select SupportAssist).

● REST API server – Application interface that can receive REST API requests to configure SupportAssist settings. For more

information about the REST API, refer to the PowerStore REST API Reference Guide.

To determine the status of the SupportAssist feature, click Settings and under Support select SupportAssist in the

PowerStore Manager.

Configure SupportAssist

About this task

To configure SupportAssist using the PowerStore Manager, do the following:

NOTE:

Changing the Direct Connect with remote access option to either the Direct Connect without remote access

or Gateway Connect options requires assistance from Dell EMC Support personnel.

Steps

1. Click Settings and under Support select SupportAssist.

2. If the status of SupportAssist is shown as disabled, click the SupportAssist control icon to enable SupportAssist.

Although the SupportAssist feature can be disabled, it is not recommended.

The button should move to the right and change its indication to Enabled. However, the Connection Status will not

change until after you enter the necessary configuration information and click Apply.

Secure serviceability settings