Reference Guide

NOTE: The appliance will not mount the USB drive without the RSTPWD label. After labeling the USB drive, insert an

empty file for the account passwords that you would like to reset. You can reset the admin or service account password,

or both.

3. To create an empty file on the drive, use one or both of the following commands as needed:

copy NUL d:\admin

copy NUL d:\service

4. Insert the USB drive into the USB port of either node of the appliance, wait 10 seconds, and then remove it.

The password for each account you reset is now the default value.

5. Connect to the cluster through a browser using the cluster IP address and log in as admin with the default initial password,

which is Password123#.

A prompt to reset the admin or service passwords, or both should appear. If you prefer to reset the service password using

secure shell (SSH), the initial default password for the service account is service.

6. Change the admin password from the default to a user specified password.

7. If you wish to set the service account password to be different from the admin password, clear the related check box.

Results

If you are still not prompted to reset the password on login attempt after executing this procedure, contact your service

provider.

Reset admin and service account passwords to their default values in a

PowerStore X model appliance

Prerequisites

Know the primary node name of your primary appliance (for example, PSTX-44W1BW2-A and PowerStore D6013). If necessary,

generate the reset.iso file.

About this task

For a PowerStore X model appliance, use an ISO image and mount it from vSphere. Pre-created image files can be downloaded

from www.dell.com/support. You can also create your own image from a Linux system using one or both of the following touch

commands depending on which passwords must be reset:

mkdir iso

touch iso/admin

touch iso/service

mkisofs -V RSTPWD -o reset.iso iso

NOTE: The ISO image, reset.iso, must reside on a datastore before it can be mounted as a virtual CD from vSphere.

NOTE: To reset the password when the appliance is in Service Mode, use the following steps with two differences. First,

you must upload the ISO image to the PRIVATE-C9P42W2.A.INTERNAL datastore of the controller virtual machine (VM)

itself because the public datastore is not available. Second, upload and apply the reset.iso file to both controller VM

nodes A and B. This action ensures that when the system is back in Normal Mode and PowerStore Manager access is

available, you are prompted to provide a new password for both the admin and service users.

Steps

1. In vSphere underStorage, select your PowerStore X model appliance.

For example, DataCenter-WX-D6013 > PowerStore D6013

2. Under Files, select ISOs.

3. Select Upload and upload the reset.iso file, either the pre-created image file from www.dell.com/support or your own

image file that you created on a Linux system.

The reset.iso file appears in the ISOs folder.

Authentication and access