Reference Guide

User account management based on role privileges
A user with either an Administrator or Security Administrator role can do the following with regards to user account
management:
● Create a new user account.
● Delete any user account except the built-in Administrator account.
NOTE: The built-in Administrator account cannot be deleted.
● Change another user to any role.
● Reset another user's password.
● Lock or unlock another user account.
NOTE: Logged-in users with either an Administrator or Security Administrator role cannot lock their own account.
Logged-in users cannot delete their own user account. Also, with the exception of users with either the Security Administrator
or Administrator role, Logged-in users can only change their own password. Users must provide their old password to change
their password. Logged-in users cannot reset their own password, change their own role, or lock or unlock their own accounts.
The built-in Administrator account profile (with Administrator role) cannot be edited and cannot be locked.
When either a user's role or lock status is changed, the user is deleted, or its password is changed by a Security Administrator or
an Administrator, all sessions tied to that user are invalidated.
NOTE: If a users update their own passwords in-session, the session remains alive.
Reset admin and service account passwords
The appliance ships with a default admin user account that lets you perform the initial configuration. It also ships with a default
service user account that lets you perform specialized service functions. It is recommended that you initially configure
PowerStore using the PowerStore Manager UI rather than another method such as the REST API or the CLI. Using the
PowerStore Manager UI ensures that all the default passwords are changed. If you forget the new passwords, you can reset the
passwords back to their default values.
The method to reset these passwords depends on whether your appliance is a PowerStore T model or a PowerStore X model.
Use the method that corresponds to your appliance to reset the admin or service, or both passwords.
Reset admin and service account passwords to their default values in a
PowerStore T model appliance
About this task
For a PowerStore T model appliance, the primary method to reset the admin or service user passwords is to use a USB drive.
Supported file systems include FAT32 and ISO 9660.
NOTE:
To reset the password when the appliance is in Service Mode, use the following steps with one difference. Apply
the USB reset process to each node. This action ensures that when the system is returned to Normal Mode and upon
PowerStore Manager login, you are prompted to provide a new password for both the admin and service users.
Steps
1. If the USB drive is formatted, go to the next step; otherwise, use a command prompt such as: format <d:> /FS:FAT32
to format the drive.
Where d: is the drive letter for the USB drive you have inserted into your laptop or PC.
2. Set the label with the command:
label d:
RSTPWD
Authentication and access
11