Users Guide

Troubleshooting

To get help with your Dell Shared PowerEdge RAID Controller Shared (PERC) 8 card, you can contact your Dell Technical Service

representative or see Dell.com/contactdell.

Topics:

• General issues

• Physical disk issues

• Virtual disks issues

• Driver issues

• Controller issues

• Hard drive indicator codes

General issues

Shared PERC 8 card not seen in Device Manager

Issue:

The device does not appear in the Device Manager.

Corrective Action: In the Dell Chassis Management Controller (CMC) application, verify if the Shared PERC 8 is correctly mapped to

the server module. For more information on assigning virtual adapters to server slots, see the Dell Chassis

Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/poweredgemanuals.

NOTE: Make changes to Virtual Adapter to Server Slot mapping only when the server modules are

turned o.

If the Virtual Adapter to Server Slot mapping is correct and the device still does not appear in the Device

Manager, turn o the system and reseat the Shared PERC 8 card.

Critical errors or disk warning messages seen in the Windows

Event log

Issue:

Error messages such as Critical Event11, PERCSAS2The driver detected a controller

error on \Device\RaidPort...

or,

Warning event: Event 153, Disk

The IO operation at logical block address xxxxxx for Disk x was retried

Referring the PercSAS2 driver is seen in the Windows Event log.

Troubleshooting 51