Users Guide

Conguration and management of SED capable hard drives...............................................................................49
Troubleshooting security key errors...............................................................................................................................50
Secured foreign import errors.................................................................................................................................. 50
Failure to select or congure non self-encrypting disks........................................................................................50
Failure to delete security key....................................................................................................................................50
Failure to cryptograhic erase task on physical disks..............................................................................................50
8 Troubleshooting............................................................................................................................................51
General issues................................................................................................................................................................... 51
Shared PERC 8 card not seen in Device Manager.................................................................................................51
Critical errors or disk warning messages seen in the Windows Event log...........................................................51
Shared PERC 8 cards fail to function......................................................................................................................52
Fatal error or data corruption reported................................................................................................................... 52
EMM failure message seen after EMM rmware update..................................................................................... 52
Erratic drive LED behavior after EMM Firmware update......................................................................................52
Performance variations between write-back and write-through cache modes................................................ 52
Physical disk issues..........................................................................................................................................................53
Physical disk in failed state....................................................................................................................................... 53
Capable speed of a drive being shown as blank.................................................................................................... 53
Physical disk displayed as Blocked by management application.......................................................................... 53
Multiple disks become inaccessible......................................................................................................................... 53
Rebuilding a Failed physical disk...............................................................................................................................54
Foreign dedicated hot spare shown as global hot spare in CMC’s foreign conguration preview before
foreign conguration import..................................................................................................................................... 54
Physical disk takes a long time to rebuild................................................................................................................54
SMART Errors............................................................................................................................................................ 54
Auto Replacement Member errors.......................................................................................................................... 55
Virtual disks issues...........................................................................................................................................................56
Degraded state of virtual disks.................................................................................................................................56
Unable to rebuild a fault tolerant virtual disk.......................................................................................................... 56
Virtual disk fails during rebuild using a global hot spare........................................................................................ 56
Virtual disk fails during rebuild using a dedicated hot spare................................................................................. 56
Virtual disk cannot be added to a disk group undergoing rebuild........................................................................ 56
Driver issues..................................................................................................................................................................... 56
Shared PERC 8 card has yellow exclamation mark in device manager...............................................................57
Incorrect number of virtual disks displayed in Windows Disk Manager...............................................................57
Controller issues............................................................................................................................................................... 57
Controller cache issues..............................................................................................................................................57
Shared PERC 8 card boots into safe mode............................................................................................................58
Hard drive indicator codes.............................................................................................................................................. 59
9 Getting help................................................................................................................................................. 61
Contacting Dell..................................................................................................................................................................61
Locating Service Tag of your system............................................................................................................................. 61
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