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book.book Page 2 Tuesday, June 9, 2009 4:09 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
book.book Page 3 Tuesday, June 9, 2009 4:09 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 11 Front-Panel Features and Indicators. . . . . . . . . . . . . . . . . . 12 LCD Panel Features (Optional). 15 . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . 18 Home Screen . Setup Menu . View Menu . . . . . . . . . . . . .
book.book Page 4 Tuesday, June 9, 2009 4:09 PM Alert Messages . . . . . . . . . . . . . . . . . . . . . Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode 61 . . . . . . . . . . . . 61 Entering the System Setup Program . . . . . . . . . . . 62 Responding to Error Messages . . . . . . . . . . . 62 . . . . . . . . . 62 . . . . . . . . . . . . . . . . . . 63 . . . . . . . .
book.book Page 5 Tuesday, June 9, 2009 4:09 PM System and Setup Password Features . . . . . . . . . 76 . . . . . . . . . . . . 77 . . . . . . . . . . . . . 79 Using the System Password Using the Setup Password Embedded System Management . . . . . . . . . . . . Baseboard Management Controller Configuration. . . . . . . . . . . . . . . . . . . . . . . Entering the BMC Setup Module . iDRAC Configuration Utility 81 . . . . . . . . . . . . . . . 82 . . . . . 82 . . . . . . . . 83 . . . . . .
book.book Page 6 Tuesday, June 9, 2009 4:09 PM Removing the Cooling Shroud . . . . . . . . . . . 92 Installing the Cooling Shroud . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . . . . . . . . 94 Hard Drives . Removing a Drive Blank From the Front Bay . . . . . . . . . . . . . . . . . . . . . . 94 Removing a Hot-Swap Hard Drive . . . . . . . . . 94 Installing a Hot-Swap Hard Drive . . . . . . . . . . 96 Removing a Cabled Hard Drive . Optical and Tape Drives . . . . . . . . . .
book.book Page 7 Tuesday, June 9, 2009 4:09 PM Installing a Power Supply Blank . . . . . . . . . . 123 Removing a Non-Redundant Power Supply . . . . . . . . . . . . . . . . . . . . 123 Installing a Non-Redundant Power Supply . . . . . . . . . . . . . . . . . . . . 125 . . . . . . . . . . . . . . . 125 Internal USB Memory Key Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) . . . . . . . . . . . . 127 Installing an iDRAC6 Express Card . . . . . . . . .
book.book Page 8 Tuesday, June 9, 2009 4:09 PM Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . . . . . . . 142 Installing the Control Panel Assembly . . . . . . 145 SAS Backplane (Service-Only Procedure) . . . . . . 145 Removing the SAS Backplane . . . . . . . . . . 145 Installing the SAS Backplane . . . . . . . . . . . 147 . . . . . . . . . . . . . . . 148 Removing the Control Panel Assembly .
book.book Page 9 Tuesday, June 9, 2009 4:09 PM Troubleshooting the System Battery. Troubleshooting Power Supplies . . . . . . . . . . 160 . . . . . . . . . . . . 161 Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . . 161 . . . . . . . . . . . . . . . . . 161 Troubleshooting System Memory Troubleshooting an Internal USB Key . Troubleshooting an Optical Drive . . . . . . . . . . 164 . . . . . . . . . . .
book.book Page 10 Tuesday, June 9, 2009 4:09 PM Using the Custom Test Options . . . . . . . . . . . . Selecting Devices for Testing . . . . . . . . . . . 175 Selecting Diagnostics Options . . . . . . . . . . 175 . . . . . . . . 176 . . . . . . . . . . . 177 . . . . . . . . . . . . . . . . 177 Viewing Information and Results . 6 Jumpers and Connectors . System Board Jumpers . System Board Connectors . . . . . . . . . . . . . . . SAS Backplane Board Connectors . . . . . . . . . .
book.book Page 11 Tuesday, June 9, 2009 4:09 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 61. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
book.book Page 12 Tuesday, June 9, 2009 4:09 PM Front-Panel Features and Indicators NOTE: Depending on the configuration, your system may have an LCD panel or LED diagnostic indicators. The illustration in this section shows a system with an LCD panel. Figure 1-1. Front Panel Features and Indicators 7 6 8 5 4 9 3 2 10 1 Item Indicator, Button, or Connector 1 Front bezel Covers the system’s front-loading hard drives. 2 USB connectors (2) Connects USB devices to the system. The ports are USB 2.
book.book Page 13 Tuesday, June 9, 2009 4:09 PM Item Indicator, Button, or Connector 3 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 4 Power-on indicator, power button The power-on indicator lights when the system power is on.
book.book Page 14 Tuesday, June 9, 2009 4:09 PM Item Indicator, Button, or Connector 7 LED or LCD panel Icon Description NOTE: Depending on the configuration, your system may have either an LCD panel or LED diagnostic indicators. LED panel — The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 26. LCD panel — Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation.
book.book Page 15 Tuesday, June 9, 2009 4:09 PM LCD Panel Features (Optional) The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See "LCD Status Messages (Optional)" on page 27 for information about specific status codes. The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition.
book.book Page 16 Tuesday, June 9, 2009 4:09 PM Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
book.book Page 17 Tuesday, June 9, 2009 4:09 PM Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description BMC or DRAC Select DHCP or Static IP to configure the network NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP, card is installed on the system, the BMC option is replaced by DRAC. Subnet (Sub), and Gateway (Gtw).
book.book Page 18 Tuesday, June 9, 2009 4:09 PM View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), NOTE: If an iDRAC6 Express Gateway, IP , and Subnet (IPv6 does not have Subnet). card is installed on the system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses. replaced by DRAC IP. MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
book.book Page 19 Tuesday, June 9, 2009 4:09 PM Hard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators 1 1 drive-activity indicator (green) 2 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
book.book Page 20 Tuesday, June 9, 2009 4:09 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds. Rebuild aborted Back-Panel Features and Indicators Figure 1-4.
book.book Page 21 Tuesday, June 9, 2009 4:09 PM Item Indicator, Button, or Connector 1 PCIe expansion card slots (5) Icon Description Connects up to five PCI Express expansion cards. Supports two full-height, full-length (30.99-cm [12.2-in]) cards. Supports three full-height, half-length, cards.
book.book Page 22 Tuesday, June 9, 2009 4:09 PM Item Indicator, Button, or Connector 8 power supplies (2) Icon Description Depending on your configuration, your system may have a redundant power supply or a non-redundant power supply. NOTE: The figure shows a system with a redundant power supply. Redundant power supply — 580 W Non-redundant power supply — 525 W 9 security cable slot Connects a cable lock to the system.
book.book Page 23 Tuesday, June 9, 2009 4:09 PM NIC Indicator Codes Figure 1-5. NIC Indicator Codes 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received.
book.book Page 24 Tuesday, June 9, 2009 4:09 PM • Amber — Indicates a problem with the power supply. • Alternating green and amber — When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (a high output power supply and an energy smart power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.
book.book Page 25 Tuesday, June 9, 2009 4:09 PM Figure 1-7. Non-Redundant Power Supply Status Indicator 1 2 1 power supply test switch 2 power supply status • Not lit — AC power is not connected. • Green — In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system.
book.book Page 26 Tuesday, June 9, 2009 4:09 PM Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: The diagnostic LEDs are not present when the system is equipped with an LCD display. Table 1-1.
book.book Page 27 Tuesday, June 9, 2009 4:09 PM Table 1-1. Code Diagnostic Indicator Code (continued) Causes Corrective Action Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See Hard Drives for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 156. No memory modules detected. See "Troubleshooting System Memory" on page 162. System board failure. See "Getting Help" on page 185.
book.book Page 28 Tuesday, June 9, 2009 4:09 PM LCD Status Messages (Optional) The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 185. Table 1-2.
book.book Page 29 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components. Remove AC power to the system for 10 seconds and restart the system. See "Troubleshooting System Cooling Problems" on page 161. If the problem persists, see "Getting Help" on page 185.
book.book Page 30 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processors" on page 171. CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor(s). E122C If the problem persists, see "Getting Help" on page 185.
book.book Page 31 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E1410 Internal Error Specified processor has an detected. internal error. The error Check "FRU X". may or may not have been caused by the processor. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1414 CPU # temp exceeding range. Check CPU heatsink.
book.book Page 32 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes E1420 CPU Bus parity The system BIOS has error. Power reported a processor bus cycle AC. parity error. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1422 CPU # machine check error. Power cycle AC.
book.book Page 33 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E1620 Power Supply # Specified power supply's (### W) AC AC input is outside of the power error. allowable range. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply The power supplies in the Mismatch. PSU1 system are not the same = ### W, PSU2 wattage. = ### W. Ensure that power supplies with matching wattage are installed.
book.book Page 34 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 169. PCI parity error on Slot #. Review & clear SEL.
book.book Page 35 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E1810 Hard drive ## fault. Review & clear SEL. The specified hard drive has experienced a fault. See "Troubleshooting a Hard Drive" on page 167. E1812 Hard drive ## The specified hard drive removed. Check has been removed from drive. the system. E1920 iDRAC6 Upgrade The iDRAC6 Express card Reseat the iDRAC6 Failed is not installed properly or Express Card.
book.book Page 36 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes E2010 Memory not No memory was detected Install or reseat memory detected. in the system. modules. See "Installing Inspect DIMMs. Memory Modules" on page 110 or "Troubleshooting System Memory" on page 162. E2011 Memory configuration failure. Check DIMMs. E2012 Memory Memory configured, but is See "Troubleshooting configured but unusable. System Memory" on unusable. page 162. Check DIMMs.
book.book Page 37 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes E2017 Timer refresh Timer refresh failure. failure. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E2018 E2019 Programmable Timer error. Power cycle AC. Programmable interval timer error. Parity error. Power cycle AC. Parity error.
book.book Page 38 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text E201C SMI System management initialization interrupt (SMI) failure. Power initialization failure. cycle AC. Remove AC power to the system for 10 seconds and restart the system. Shutdown test BIOS shutdown test failure. Power failure. cycle AC. Remove AC power to the system for 10 seconds and restart the system.
book.book Page 39 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text E2022 General General failure after video. Check screen for specific failure during error messages. POST. Check screen message. E2023 BIOS Unable to The system BIOS could See "Troubleshooting mirror memory. not enable memory System Memory" on Check DIMMs. mirroring because of a page 162. faulty memory module or an invalid memory configuration.
book.book Page 40 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. "## & ##" represents the memorymodule pair implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. I1910 Intrusion detected. Check chassis cover.
book.book Page 41 Tuesday, June 9, 2009 4:09 PM Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions W1627 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than what the power supply can provide. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system. W1628 Performance degraded. Check PSU and system configuration.
book.book Page 42 Tuesday, June 9, 2009 4:09 PM • Clear the SEL — You can perform this task remotely, but you will lose the event history for the system. • Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system. Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state.
book.book Page 43 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! Advanced ECC Memory Mode disabled! Memory configuration does not support Advanced ECC Memory Mode. Advanced ECC Memory Mode was enabled in the system setup program, but the current configuration does not support Advanced ECC Memory Mode. A memory module may be faulty. Ensure that the memory modules are installed in a configuration that supports Advanced ECC Memory Mode.
book.book Page 44 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system continues to run, but without node interleaving.
book.book Page 45 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! System fatal error during previous boot. An error caused the system to Check other system reboot. messages for additional information for possible causes. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode.
book.book Page 46 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 135.
book.book Page 47 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dualprocessor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 106.
book.book Page 48 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed keyboard connector. See "Getting Help" on page 185. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
book.book Page 49 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory configuration may support only the minimum frequency. Ensure that your memory configuration supports the higher frequency.
book.book Page 50 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 165, "Troubleshooting a USB Device" on page 156, and "Troubleshooting a Hard Drive" on page 167.
book.book Page 51 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting the Processors" on page 171. Quad rank DIMM Invalid memory detected after configuration.
book.book Page 52 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled.
book.book Page 53 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 106. geometry: x,x,... The following DIMMs should match in rank count: x,x,...
book.book Page 54 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 61. If the problem persists, replace the system battery. See "System Battery" on page 139. Timer chip Faulty system board. counter 2 failed See "Getting Help" on page 185.
book.book Page 55 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Corrective Actions Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality.
book.book Page 56 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 106. Unused memory detected.
book.book Page 57 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Warning: Control Panel is not installed. The control panel is not Install the control panel, or installed or has a faulty cable check the cable connections connection. between the display module, the control panel board, and the system board. See "Control Panel Assembly (Service-Only Procedure)" on page 142. Warning! No micro Micro code update failed.
book.book Page 58 Tuesday, June 9, 2009 4:09 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: Invalid memory configuration. The system will run but with reduced functionality. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 106.
book.book Page 59 Tuesday, June 9, 2009 4:09 PM Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See "Running the System Diagnostics" on page 173 for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions.
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book.book Page 62 Tuesday, June 9, 2009 4:09 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
book.book Page 63 Tuesday, June 9, 2009 4:09 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option Description System Time Sets the time on the system’s internal clock System Date Sets the date on the system’s internal calendar Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 65. Processor Settings Displays information related to processors (speed, cache, and so on).
book.book Page 64 Tuesday, June 9, 2009 4:09 PM Option Description Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 68. Integrated Devices Displays a screen to enable or disable integrated device controllers and ports, and to specify related features and options. See "Integrated Devices Screen" on page 69.
book.book Page 65 Tuesday, June 9, 2009 4:09 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
book.book Page 66 Tuesday, June 9, 2009 4:09 PM Option Description Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed. When set to Optimizer Mode, the memory controllers run independently of each other for improved memory performance. When set to Mirror Mode, memory mirroring is enabled. When set to Spare Mode, memory sparing is enabled.
book.book Page 67 Tuesday, June 9, 2009 4:09 PM Option Description Execute Disable (Enabled default) Enables or disables execute disable memory protection technology. Number of Cores per Processor (All default) If set to All, the maximum number of cores in each processor is enabled. Turbo Mode (Enabled default) If Turbo Boost Technology is supported by the processor(s), enables or disables Turbo Mode.
book.book Page 68 Tuesday, June 9, 2009 4:09 PM Boot Settings Screen Option Description Boot Mode (BIOS default) CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
book.book Page 69 Tuesday, June 9, 2009 4:09 PM Integrated Devices Screen Option Description User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port 1 (On default) Enables or disables the internal USB port. Internal USB Port 2 (On default) Enables or disables the internal USB port.
book.book Page 70 Tuesday, June 9, 2009 4:09 PM PCI IRQ Assignment Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
book.book Page 71 Tuesday, June 9, 2009 4:09 PM Embedded Server Management Screen (Optional) Option Description Front-Panel LCD Options Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced" in the BIOS.
book.book Page 72 Tuesday, June 9, 2009 4:09 PM Option Description CPU Power and Options are OS DBPM, System DBPM, Maximum Performance Management Performance, or Minimum Power. Fan Power and Options are Maximum Performance or Minimum Performance Management Power. Memory Power and Options are Maximum Performance, a specified Performance Management frequency, or Minimum Power.
book.book Page 73 Tuesday, June 9, 2009 4:09 PM Option Description TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
book.book Page 74 Tuesday, June 9, 2009 4:09 PM Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored. Off allows the system to remain off after power is restored. AC Power Recovery Delay Determines when the system restarts after power is (Immediate default) restored.
book.book Page 75 Tuesday, June 9, 2009 4:09 PM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–>, Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
book.book Page 76 Tuesday, June 9, 2009 4:09 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
book.book Page 77 Tuesday, June 9, 2009 4:09 PM Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password.
book.book Page 78 Tuesday, June 9, 2009 4:09 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 79), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing .
book.book Page 79 Tuesday, June 9, 2009 4:09 PM 4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the key combination to restart the system, and repeat step 1 to step 5. Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled.
book.book Page 80 Tuesday, June 9, 2009 4:09 PM If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. You cannot disable or change an existing system password.
book.book Page 81 Tuesday, June 9, 2009 4:09 PM For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC 6 utility.
book.book Page 82 Tuesday, June 9, 2009 4:09 PM iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NICs.
book.book Page 83 Tuesday, June 9, 2009 4:09 PM Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock or vibration. NOTE: Depending on the configuration, your system may have cabled or hot-swappable hard drives, redundant or non-redundant power supplies, and an LCD panel or diagnostic indicators.
book.book Page 84 Tuesday, June 9, 2009 4:09 PM Figure 3-1.
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book.book Page 86 Tuesday, June 9, 2009 4:09 PM Figure 3-2. Removing and Installing the Front Bezel 2 3 1 4 1 front bezel 2 release latch 3 bezel tab slots (2) 4 bezel tabs (2) Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel.
book.book Page 87 Tuesday, June 9, 2009 4:09 PM Front Bezel Inserts Removing the Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, first remove the corresponding insert(s) on the front bezel. NOTE: Bezel inserts may contain screws on the inside. You can attach the screws to new drives, as needed. 1 Remove the front bezel. See "Removing the Front Bezel" on page 85. 2 Press the insert tab and pull the insert away from the bezel. See Figure 3-3. Figure 3-3.
book.book Page 88 Tuesday, June 9, 2009 4:09 PM Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel. Press the insert until the tab snaps into place. See Figure 3-3. 2 Replace the front bezel. See "Installing the Front Bezel" on page 86.
book.book Page 89 Tuesday, June 9, 2009 4:09 PM Figure 3-4. Removing and Installing an EMI Filler 1 1 EMI filler Installing an EMI Filler 1 Push the EMI filler into the empty drive bay on the front of the chassis until the filler locks into place. See Figure 3-4. 2 Replace the front bezel. See "Installing the Front Bezel" on page 86.
book.book Page 90 Tuesday, June 9, 2009 4:09 PM Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
book.book Page 91 Tuesday, June 9, 2009 4:09 PM Figure 3-5. Opening and Closing the System 2 3 1 4 1 cover release latch 2 cover release latch lock 3 system cover 4 system feet (4) Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Align the cover with the slots in chassis and lower the cover into the chassis. See Figure 3-5.
book.book Page 92 Tuesday, June 9, 2009 4:09 PM 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Cooling Shroud The cooling shroud directs airflow over the system processor and memory modules. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 93 Tuesday, June 9, 2009 4:09 PM Figure 3-6. Removing and Installing the Cooling Shroud 2 1 3 4 1 expansion card stabilizer touch points (2) 2 expansion card stabilizer 3 cooling shroud 4 cooling shroud touch points (2) Installing the Cooling Shroud 1 Align the cooling shroud with the alignment guides in the system. 2 Hold the touch points on the cooling shroud and carefully lower the cooling shroud into the system.
book.book Page 94 Tuesday, June 9, 2009 4:09 PM Hard Drives Your system supports up to six 3.5-inch or 2.5-inch SATA or SAS hard drives. Depending on your chassis, the hard drives are installed internally (see Figure 3-9) or at the front of the system (see Figure 3-7). Internal hard drives are connected to the system board. Front-mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as hotswappable.
book.book Page 95 Tuesday, June 9, 2009 4:09 PM 3 Press the button on the front of the drive carrier to release the carrier handle. See Figure 3-7. 4 Rotate the carrier handle to extract the drive from the bay. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the four screws that secure the hard drive to the hard-drive carrier. 7 Remove the hard drive from the carrier. 8 Insert a drive blank in the vacated drive bay. See "Installing a Drive Blank in the Front Bay" on page 94.
book.book Page 96 Tuesday, June 9, 2009 4:09 PM Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: Not all operating systems support hot-swappable hard drive installation. See the documentation supplied with your operating system for more information. CAUTION: Combining SATA and SAS hard drives in the same system configuration is not supported. 1 Remove the front bezel. See "Removing the Front Bezel" on page 85.
book.book Page 97 Tuesday, June 9, 2009 4:09 PM Figure 3-8.
book.book Page 98 Tuesday, June 9, 2009 4:09 PM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-7. 5 Push in (towards the system) on the hard drive carrier and rotate the handle up until it snaps into place. See Figure 3-7. 6 Replace the front bezel. See "Installing the Front Bezel" on page 86.
book.book Page 99 Tuesday, June 9, 2009 4:09 PM Figure 3-9. Removing and Installing a Cabled Hard Drive 2 1 3 1 hard drive 3 blue tabs (2) 2 power and data cable 6 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. See Figure 3-10.
book.book Page 100 Tuesday, June 9, 2009 4:09 PM Figure 3-10. Removing a Hard Drive From a Hard Drive Bracket 1 2 1 hard drive 2 hard drive bracket NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-10) and insert the empty bracket back into the drive bay. 7 Close the system. See "Closing the System" on page 91. 8 Place the system upright and on its feet on a flat, stable surface. 9 Rotate the system feet outward.
book.book Page 101 Tuesday, June 9, 2009 4:09 PM 3 Open the system. See "Opening the System" on page 90. 4 To remove the existing hard-drive bracket, press the blue tabs on each side of the bracket towards each other and slide the bracket up and out of the system. See Figure 3-9. 5 Snap the hard-drive bracket onto the hard drive. See Figure 3-10. 6 Slide the hard drive into the drive bay until it snaps into place. See Figure 3-9. 7 Connect the power cable to the hard drive.
book.book Page 102 Tuesday, June 9, 2009 4:09 PM Optical and Tape Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive. Removing an Optical or a Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 103 Tuesday, June 9, 2009 4:09 PM Figure 3-11. Removing and Installing an Optical or Tape Drive 5 4 3 2 1 1 optical drive 2 shoulder screws (3) 3 drive bay screw slots 4 drive release latch 5 power and data cables Installing an Optical or Tape Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 104 Tuesday, June 9, 2009 4:09 PM configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines: a Each device attached to a SCSI host adapter must have a unique SCSI ID number (narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drive's SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.
book.book Page 105 Tuesday, June 9, 2009 4:09 PM Figure 3-12. Installing Optical or Tape Drive Shoulder Screws 1 1 shoulder screws (3) 7 From the front of the system, align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place. See Figure 3-11. 8 Attach the power and data cables to the drive. 9 Replace the front bezel. See "Installing the Front Bezel" on page 86. 10 Close the system. See "Closing the System" on page 91.
book.book Page 106 Tuesday, June 9, 2009 4:09 PM System Memory Your system supports DDR3 registered memory modules (RDIMMs) or ECC unbuffered memory modules (UDIMMs). Single and dual-rank memory modules can be 1067- or 1333-MHz, and quad-rank memory modules can be 1067-MHz. The system contains eight memory sockets split into two sets of four sockets, one set per each processor. Each four-socket set is organized into two DIMMs for channel 0 and a single DIMM for channel 1 and channel 2.
book.book Page 107 Tuesday, June 9, 2009 4:09 PM • For Memory Mirroring or Advanced ECC Mode, the socket furthest from the processor is unused and memory modules are installed beginning with socket A1 or B1 and proceeding with socket A2 or B2. • Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths. • The memory speed of each channel depends on the memory configuration: – – For single or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz.
book.book Page 108 Tuesday, June 9, 2009 4:09 PM Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirroring must be enabled in the System Setup program. In a mirrored configuration, the total available system memory is one-half of the total installed physical memory.
book.book Page 109 Tuesday, June 9, 2009 4:09 PM Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Mode Memory Module 4 Size X X X X X X X X X X X X X X X X 4-GB 8-GB1 Mirroring 1. 2.
book.book Page 110 Tuesday, June 9, 2009 4:09 PM Table 3-2.
book.book Page 111 Tuesday, June 9, 2009 4:09 PM 3 Open the system. See "Opening the System" on page 90. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92. 5 Locate the memory module sockets. See Figure 6-1. 6 Remove the memory-module blanks from the sockets in which you plan to install memory modules: Press out the ejectors on each end of the socket until the memory-module blank pops out of the socket. See Figure 3-13.
book.book Page 112 Tuesday, June 9, 2009 4:09 PM 8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 9 Press down on the memory module with your thumbs until the socket levers latch into a locked position.
book.book Page 113 Tuesday, June 9, 2009 4:09 PM Removing Memory Modules WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
book.book Page 114 Tuesday, June 9, 2009 4:09 PM Expansion Cards The system board can support up to four PCIe Generation 2 and one PCIe Generation 1 cards. To identify the expansion slots, see Figure 6-1. Expansion Card Installation Guidelines Observe the following notes and guidelines regarding the expansion-card slots: • The expansion-card slots are not hot-swappable. • PCI Express Generation 2 and Generation 1 expansion cards are supported in all slots.
book.book Page 115 Tuesday, June 9, 2009 4:09 PM Installing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. NOTE: Before installing any expansion cards, see ""Expansion Card Installation Guidelines" on page 114.
book.book Page 116 Tuesday, June 9, 2009 4:09 PM 11 Connect any expansion-card cables for the new card. See the documentation that came with the card for information about its cable connections. 12 Lower the expansion card stabilizer. 13 Close the system. See "Closing the System" on page 91. 14 Place the system upright and on its feet on a flat, stable surface. 15 Rotate the system feet outward. 16 Reattach any peripherals and connect the system to an electrical outlet.
book.book Page 117 Tuesday, June 9, 2009 4:09 PM Figure 3-14.
book.book Page 118 Tuesday, June 9, 2009 4:09 PM Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Rotate the system feet inward and lay the system on a flat surface.
book.book Page 119 Tuesday, June 9, 2009 4:09 PM RAID Battery (Optional) Removing the RAID Battery The information in this section applies only to systems with the optional PERC controller card. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Rotate the system feet inward and lay the system on a flat surface. 3 Open the system. See "Opening the System" on page 90.
book.book Page 120 Tuesday, June 9, 2009 4:09 PM Figure 3-15. Removing and Installing the RAID Battery 2 1 3 6 5 4 1 RAID battery 2 battery cable connector 3 battery carrier tabs 4 battery carrier slots (2) 5 battery carrier 6 battery carrier release tab Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-15. 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis.
book.book Page 121 Tuesday, June 9, 2009 4:09 PM 8 Rotate the system feet outward. 9 Reattach any peripherals and connect the system to an electrical outlet. 10 Turn on the system and attached peripherals. Power Supplies Depending on your configuration, your system supports up to two hotswappable redundant 580-W power supplies or a single non-redundant 525-W power supply. In redundant mode, the system distributes the power load across both power supplies to maximize efficiency.
book.book Page 122 Tuesday, June 9, 2009 4:09 PM Figure 3-16. Removing and Installing a Redundant Power Supply 1 2 3 1 power supply handle 3 release latch 2 velcro strap Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If you are installing a power supply into an empty bay, remove the power supply blank.
book.book Page 123 Tuesday, June 9, 2009 4:09 PM 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-18. 4 Connect the power cable to the power supply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the Velcro strap.
book.book Page 124 Tuesday, June 9, 2009 4:09 PM 5 Disconnect all the cables from the system board and drives. NOTE: Note the routing of the power cables as you disconnect the cables from the system board and drives. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 6 Remove the screws that secure the power supply to the chassis and slide the power supply out of the system. See Figure 3-17. Figure 3-17.
book.book Page 125 Tuesday, June 9, 2009 4:09 PM Installing a Non-Redundant Power Supply 1 Slide the power supply into the back of the chassis. 2 Replace the screws that secure the power supply to the chassis. See Figure 3-17. 3 Connect all the power cables to the system board and drives. Ensure that all the cables are routed properly to prevent the cables from being pinched or crimped. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93. 5 Close the system.
book.book Page 126 Tuesday, June 9, 2009 4:09 PM 10 Reconnect the system to power and restart the system. 11 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 61. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program.
book.book Page 127 Tuesday, June 9, 2009 4:09 PM Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) Installing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
book.book Page 128 Tuesday, June 9, 2009 4:09 PM Figure 3-19. Removing and Installing an iDRAC6 Express Card 1 5 1 4 3 2 iDRAC6 Express card 2 retention standoff tab clip 3 iDRAC6 Express card connector 4 notch 5 clip Removing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 129 Tuesday, June 9, 2009 4:09 PM 4 To remove the iDRAC6 Express card: a Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-20. As the card releases from the standoff tab, the connector under the card disengages from the system board connector. b Angle the card so that the notch on the card slips through the clip on the system board. 5 Close the system. See "Closing the System" on page 91.
book.book Page 130 Tuesday, June 9, 2009 4:09 PM 6 Install the iDRAC6 Enterprise card: a Angle the card so that the RJ-45 connector fits through the back-panel opening. b Align the front edge of the card with the two front plastic retention standoffs near the iDRAC6 Enterprise card connector on the system board. See Figure 6-1 for the location of the connector. c Press the card down until it is fully seated. See Figure 3-20.
book.book Page 131 Tuesday, June 9, 2009 4:09 PM Figure 3-20.
book.book Page 132 Tuesday, June 9, 2009 4:09 PM Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Rotate the system feet inward and lay the system on a flat surface.
book.book Page 133 Tuesday, June 9, 2009 4:09 PM VFlash Media (Optional) The VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system. See "Back-Panel Features and Indicators" on page 20 for the location of the media slot. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
book.book Page 134 Tuesday, June 9, 2009 4:09 PM 5 Disconnect the system fan power cable from the system board. See Figure 3-21. 6 Press the fan release tab and slide the fan out of the securing slots on the chassis. See Figure 3-21. Figure 3-21.
book.book Page 135 Tuesday, June 9, 2009 4:09 PM Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securing slots until the tabs lock into place. See Figure 3-21. 3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93. 5 Close the system. See "Closing the System" on page 91. 6 Place the system upright and on its feet on a flat, stable surface.
book.book Page 136 Tuesday, June 9, 2009 4:09 PM 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 10 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.
book.book Page 137 Tuesday, June 9, 2009 4:09 PM 11 Rotate the processor shield upward and out of the way. See Figure 3-23. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. Figure 3-23.
book.book Page 138 Tuesday, June 9, 2009 4:09 PM Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-23. 3 Install the processor in the socket. CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be careful not to bend the pins in the socket.
book.book Page 139 Tuesday, June 9, 2009 4:09 PM 11 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program." 12 Run the system diagnostics to verify that the new processor operates correctly. See "Running the Embedded System Diagnostics" on page 174 for information about running the diagnostics.
book.book Page 140 Tuesday, June 9, 2009 4:09 PM 4 Locate the battery socket. See "System Board Connectors" on page 178. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Remove the system battery. a Support the battery connector by pressing down firmly on the positive side of the connector.
book.book Page 141 Tuesday, June 9, 2009 4:09 PM Chassis Intrusion Switch Removing the Chassis Intrusion Switch WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
book.book Page 142 Tuesday, June 9, 2009 4:09 PM 1 chassis intrusion switch 3 INTRUSION connector on the system board 2 chassis intrusion switch cable Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-25. 2 Slide the switch into the securing bracket notch. See Figure 3-25. 3 Connect the chassis intrusion switch cable to the connector on the system board. 4 Close the system. See "Closing the System" on page 91.
book.book Page 143 Tuesday, June 9, 2009 4:09 PM 5 To disconnect the control panel cable from the connector on the system board: a Squeeze the metal tabs on the ends of the cable connector. See Figure 3-26. b Gently pull the connector out of the socket. 6 Using a Phillips screwdriver, remove the screw that secures the control panel assembly to the chassis. See Figure 3-26. 7 Press the release latch and slide the control panel away from chassis. CAUTION: Do not pull the cable to unseat the connector.
book.book Page 144 Tuesday, June 9, 2009 4:09 PM Figure 3-26.
book.book Page 145 Tuesday, June 9, 2009 4:09 PM Installing the Control Panel Assembly 1 Connect the control panel cable to the control panel board. 2 Using a Phillips screwdriver, replace the screw that secure the control panel assembly to the chassis. 3 Connect the control panel cable to the system board. See Figure 3-26. 4 Close the system. See "Closing the System" on page 91. 5 Place the system upright and on its feet on a flat, stable surface. 6 Rotate the system feet outward.
book.book Page 146 Tuesday, June 9, 2009 4:09 PM 7 Disconnect all the cables that are routed over the notch in the SAS backplane board. 8 To remove the SAS backplane: a Pull the blue release pin and slide the backplane upwards. b Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis. Figure 3-27.
book.book Page 147 Tuesday, June 9, 2009 4:09 PM 1 blue release pin 2 SAS A cable 3 SAS B cable 4 backplane power cables (2) 5 SAS backplane 6 hard drive Installing the SAS Backplane WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Align the slots on the SAS backplane with the tabs on the chassis.
book.book Page 148 Tuesday, June 9, 2009 4:09 PM Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals.
book.book Page 149 Tuesday, June 9, 2009 4:09 PM Figure 3-28.
book.book Page 150 Tuesday, June 9, 2009 4:09 PM Installing the Power Distribution Board 1 Align the securing slots on the power distribution board with the tabs on the chassis. 2 Slide the board downwards until the blue release pin locks into place. 3 Connect all the power distribution board cables to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93. 5 Replace the power supplies. See "Installing a Redundant Power Supply" on page 122. 6 Close the system.
book.book Page 151 Tuesday, June 9, 2009 4:09 PM 4 Open the system. See "Opening the System" on page 90. 5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92. 6 Disconnect all the cables from the system board. 7 If applicable, remove all expansion cards and any attached cables. See "Removing an Expansion Card" on page 118. 8 If applicable, remove the iDRAC6 Express card. See "Removing an iDRAC6 Express Card" on page 128. 9 If applicable, remove the iDRAC6 Enterprise card.
book.book Page 152 Tuesday, June 9, 2009 4:09 PM Figure 3-29.
book.book Page 153 Tuesday, June 9, 2009 4:09 PM Installing the System Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack the new system board and remove the label that is located on the processor shield. 2 Remove the labels and affix them on the front of the chassis.
book.book Page 154 Tuesday, June 9, 2009 4:09 PM 14 Place the system upright and on its feet on a flat, stable surface. 15 Rotate the system feet outward. 16 Replace the front bezel. See "Installing the Front Bezel" on page 86. 17 Reattach any peripherals and connect the system to an electrical outlet. 18 Turn on the system and attached peripherals.
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book.book Page 155 Tuesday, June 9, 2009 4:09 PM Troubleshooting Your System Safety First — For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 156 Tuesday, June 9, 2009 4:09 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate diagnostic test. See "Running the System Diagnostics" on page 173. If the tests run successfully, the problem is not related to video hardware.
book.book Page 157 Tuesday, June 9, 2009 4:09 PM 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 185. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
book.book Page 158 Tuesday, June 9, 2009 4:09 PM • Change the auto negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 69.
book.book Page 159 Tuesday, June 9, 2009 4:09 PM • iDRAC6 Express card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Reinstall the processors and heat sinks, memory modules, power supplies, and cooling shroud. 5 Close the system. See "Closing the System" on page 91. 6 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 160 Tuesday, June 9, 2009 4:09 PM • Fans • Processors and heat sinks • Memory modules • Hard-drive carriers 4 Ensure that all cables are properly connected. 5 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 93. 6 Close the system. See "Closing the System" on page 91. 7 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 161 Tuesday, June 9, 2009 4:09 PM Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 23. CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 2 Reseat the power supply by removing and reinstalling it. See "Power Supplies" on page 121.
book.book Page 162 Tuesday, June 9, 2009 4:09 PM 3 Open the system. See "Opening the System" on page 90. 4 Reseat the fan's power cable. 5 Restart the system. If the fan functions properly, close the system. See "Closing the System" on page 91. 6 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If the fan does not function, turn off the system and install a new fan.
book.book Page 163 Tuesday, June 9, 2009 4:09 PM 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 65. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 14. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 90. 7 Remove the cooling shroud.
book.book Page 164 Tuesday, June 9, 2009 4:09 PM 19 Replace the cooling shroud. See "Removing the Cooling Shroud" on page 92. 20 Close the system. See "Closing the System" on page 91. 21 Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system.
book.book Page 165 Tuesday, June 9, 2009 4:09 PM 10 Turn on the system and attached peripherals and check if the USB key is functioning. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." Troubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 166 Tuesday, June 9, 2009 4:09 PM Troubleshooting an External Tape Drive 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
book.book Page 167 Tuesday, June 9, 2009 4:09 PM Troubleshooting a Hard Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate diagnostics test.
book.book Page 168 Tuesday, June 9, 2009 4:09 PM c Verify that the cable connections between the hard drive(s) and the drive controller are correct and that the cables are securely seated in their connectors. d Close the system. See "Closing the System" on page 91. e Place the system upright and on its feet on a flat and stable surface, reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 185.
book.book Page 169 Tuesday, June 9, 2009 4:09 PM 8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 115. 9 If you have a SAS RAID controller, ensure that the following RAID components are properly installed and connected: • Memory module • Battery If you have a SAS backplane, verify that the cable connections between the SAS backplane and the SAS controller are correct.
book.book Page 170 Tuesday, June 9, 2009 4:09 PM 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. If the problem is not resolved, proceed with the next step. 8 Open the system. See "Opening the System" on page 90. 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 118. 10 Close the system. See "Closing the System" on page 91.
book.book Page 171 Tuesday, June 9, 2009 4:09 PM Troubleshooting the Processors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Run the appropriate diagnostics test. See "Running the System Diagnostics" on page 173. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
book.book Page 172 Tuesday, June 9, 2009 4:09 PM 17 Run the appropriate diagnostic test. See "Running the Embedded System Diagnostics." If the test fails, the processor is faulty. See "Getting Help" on page 185. 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system. See "Opening the System" on page 90. 20 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 92. 21 Replace processor 1 with processor 2.
book.book Page 173 Tuesday, June 9, 2009 4:09 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 175 Tuesday, June 9, 2009 4:09 PM Testing Option Function Custom Test Tests a particular device. Information Displays test results. Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
book.book Page 176 Tuesday, June 9, 2009 4:09 PM Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 176 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device.
book.book Page 177 Tuesday, June 9, 2009 4:09 PM Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 183. Table 6-1.
book.book Page 178 Tuesday, June 9, 2009 4:09 PM System Board Connectors Figure 6-1.
book.book Page 179 Tuesday, June 9, 2009 4:09 PM Table 6-2.
book.book Page 180 Tuesday, June 9, 2009 4:09 PM Table 6-2.
book.book Page 181 Tuesday, June 9, 2009 4:09 PM SAS Backplane Board Connectors Figure 6-2.
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book.book Page 183 Tuesday, June 9, 2009 4:09 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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book.book Page 185 Tuesday, June 9, 2009 4:09 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 187 Tuesday, June 9, 2009 4:09 PM Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
book.book Page 188 Tuesday, June 9, 2009 4:09 PM CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol.
book.book Page 189 Tuesday, June 9, 2009 4:09 PM storage devices. flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility. FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes.
book.book Page 190 Tuesday, June 9, 2009 4:09 PM creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
book.book Page 191 Tuesday, June 9, 2009 4:09 PM MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs).
book.book Page 192 Tuesday, June 9, 2009 4:09 PM peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
book.book Page 193 Tuesday, June 9, 2009 4:09 PM transmission rates than standard ports. SD card — Secure digital flash memory card. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
book.book Page 194 Tuesday, June 9, 2009 4:09 PM termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices. TOE — TCP/IP offload engine. U-DIMM — An unregistered (unbuffered) DDR3 memory module. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply.
book.book Page 195 Tuesday, June 9, 2009 4:09 PM W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force.
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book.book Page 199 Tuesday, June 9, 2009 4:09 PM Memory Mirroring, 108 Optimizer, 108 memory modules (DIMMs) configuring, 106 installing, 110 RDIMM configurations, 108 removing, 113 messages error messages, 62 status LCD, 28 system, 42 warning, 58 microprocessor See processor.
book.book Page 200 Tuesday, June 9, 2009 4:09 PM S safety, 155 SAS controller daughter card troubleshooting, 168 SAS hard drive. See hard drive. SAS RAID controller daughter card troubleshooting, 168 SATA hard drive. See hard drive.
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