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book.book Page 2 Wednesday, August 19, 2009 4:40 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
book.book Page 3 Wednesday, August 19, 2009 4:40 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 14 Front-Panel Features and Indicators LCD Panel Features (Optional). . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Home Screen . Setup Menu .
book.book Page 4 Wednesday, August 19, 2009 4:40 PM Alert Messages . . . . . . . . . . . . . . . . . . . . . Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode 57 . . . . . . . . . . . . 57 Entering the System Setup Program . . . . . . . . . . . 58 Responding to Error Messages . . . . . . . . . . . 58 . . . 58 . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . .
book.book Page 5 Wednesday, August 19, 2009 4:40 PM System and Setup Password Features . . . . . . . . . 71 . . . . . . . . . . . . 72 . . . . . . . . . . . . . 74 Using the System Password Using the Setup Password Embedded System Management . . . . . . . . . . . . Baseboard Management Controller Configuration . . . 76 . . . . . . . . . 76 . . . . . . . . . . . . . . . 77 Entering the BMC Setup Module . iDRAC Configuration Utility . . . . . 77 . . . . . . . . 79 . . . . . . . . . . .
book.book Page 6 Wednesday, August 19, 2009 4:40 PM Installing the Expansion Card Stabilizer Cooling Shroud . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . 88 Removing the Cooling Shroud . . . . . . . . . . . 88 Installing the Cooling Shroud . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . 90 Hard Drives . Removing a Hard-Drive Blank . . . . . . . . . . . 90 Installing a Hard-Drive Blank . . . . . . . . . . . . 91 Removing a Hot-Swap Hard Drive . . .
book.book Page 7 Wednesday, August 19, 2009 4:40 PM General Memory Module Installation Guidelines. . . . . . . . . . . . . . . Mode-Specific Guidelines . . . . . . . 108 . . . . . . . . . . . . . 109 Installing Memory Modules . . . . . . . . . . . . 111 Removing Memory Modules . . . . . . . . . . . . 113 . . . . . . . . . . . . . . . . . . . . 114 Expansion Cards . . . . . . . 114 Installing an Expansion Card . . . . . . . . . . . . 115 Removing an Expansion Card . . . . . . . . . . .
book.book Page 8 Wednesday, August 19, 2009 4:40 PM Chassis Intrusion Switch . . . . . . . . . . . . . . . Removing the Chassis Intrusion Switch . . . . . 134 Installing the Chassis Intrusion Switch . . . . . . 135 . . . . . . . . . . . . . . . . 136 Control Panel Assembly . . . . . 136 . . . . . . 138 . . . . . . . . . . . . . . . . . . . . 138 Removing the Control Panel Assembly . Installing the Control Panel Assembly SAS Backplane. Removing the SAS Backplane . . . . . . . . . .
book.book Page 9 Wednesday, August 19, 2009 4:40 PM Troubleshooting a Damaged System . . . . . . . . . . 152 Troubleshooting the System Battery. . . . . . . . . . . 152 . . . . . . . . . . . . 153 Troubleshooting Power Supplies Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . . 154 . . . . . . . . . . . . . . . . . 154 Troubleshooting System Memory Troubleshooting an Internal USB Key . Troubleshooting an Optical Drive . . . . . . . . . . 157 . . . . . . . . . .
book.book Page 10 Wednesday, August 19, 2009 4:40 PM Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . 168 . . . . . . . . . . . 169 . . . . . . . . . . . . . . . . 169 Viewing Information and Results . 6 Jumpers and Connectors . System Board Jumpers . System Board Connectors . . . . . . . . . . . . . . . SAS Backplane Board Connectors . . . . . . . . . . Power Distribution Board Connectors. Getting Help . . . . . . . . . . . . 174 . . . . . . . . . . . . . . . . . . . . .
book.book Page 11 Wednesday, August 19, 2009 4:40 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
book.book Page 12 Wednesday, August 19, 2009 4:40 PM Front-Panel Features and Indicators NOTE: Depending on the configuration, your system may have either an LCD panel or LED diagnostic indicators. Figure 1-1. Front Panel Features and Indicators 10 9 1 8 7 6 2 5 4 Item Indicator, Button, or Connector 3 Icon Description 1 Front bezel lock Secures the front bezel to the system.
book.book Page 13 Wednesday, August 19, 2009 4:40 PM Item Indicator, Button, or Connector 4 LED or LCD panel Icon Description LED panel — The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 23. LCD panel — Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation.
book.book Page 14 Wednesday, August 19, 2009 4:40 PM Item Indicator, Button, or Connector 8 Icon NMI button Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 9 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant.
book.book Page 15 Wednesday, August 19, 2009 4:40 PM Figure 1-2. LCD Panel Features 1 4 3 2 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 System identification Turns the system ID mode on (LCD panel flashes blue) and off. Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.
book.book Page 16 Wednesday, August 19, 2009 4:40 PM the LCD backlight will turn off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen. To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu.
book.book Page 17 Wednesday, August 19, 2009 4:40 PM View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. NOTE: If an iDRAC6 Express Addresses include DNS (Primary and Secondary), card is installed on the system, the BMC IP option is replaced by DRAC IP. Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. NOTE: BMC IP supports only IPv4 addresses.
book.book Page 18 Wednesday, August 19, 2009 4:40 PM Hard-Drive Indicator Patterns 2 1 1 hard-drive activity indicator (green) 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
book.book Page 19 Wednesday, August 19, 2009 4:40 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds. Rebuild aborted Back-Panel Features and Indicators Figure 1-3.
book.book Page 20 Wednesday, August 19, 2009 4:40 PM Item Indicator, Button, or Connector 1 power supplies (2) Icon Description Depending on the configuration of your system, you may have a redundant power supply or a non-redundant power supply. NOTE: Figure 1-3 shows a system with a redundant power supply. Non-redundant power supply — 375 W Redundant power supply — 400 W 2 USB connectors (4) Connects USB devices to the system. The ports are USB 2.0-compliant.
book.book Page 21 Wednesday, August 19, 2009 4:40 PM Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary, to enable ports on your system, use the System Setup program.
book.book Page 22 Wednesday, August 19, 2009 4:40 PM Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. • Green — When the system is on, a green light indicates that the power supply is providing DC power to the system. • Amber — Indicates a problem with the power supply.
book.book Page 23 Wednesday, August 19, 2009 4:40 PM A non-redundant power supply has an LED indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. • Green — When the system is on, a green light also indicates that the power supply is providing DC power to the system. Figure 1-5.
book.book Page 24 Wednesday, August 19, 2009 4:40 PM Table 1-1. Code Diagnostic Indicator Codes Causes Corrective Action The system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure has power button. occurred. The diagnostic lights are not lit after the system successfully boots to the operating system. The system is in a normal Information only. operating condition after POST.
book.book Page 25 Wednesday, August 19, 2009 4:40 PM Table 1-1. Code Diagnostic Indicator Codes (continued) Causes Corrective Action No memory modules detected. See "Troubleshooting System Memory" on page 155. System board failure. See "Getting Help" on page 177. Memory configuration error. See "Troubleshooting System Memory" on page 155. Possible system board resource and/or system board hardware failure. See "Getting Help" on page 177. Possible system resource configuration error.
book.book Page 26 Wednesday, August 19, 2009 4:40 PM Viewing Status Messages If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages. Use the left and right buttons to highlight an error number, and press Select to view the error. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state.
book.book Page 27 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components. Remove AC power to the system for 10 seconds and restart the system. E1210 Motherboard battery failure. Check battery. CMOS battery is missing or the voltage is outside of the allowable range.
book.book Page 28 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT Reseat the processor. voltage regulator has failed. See "Troubleshooting the Processor" on page 163. E122C CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor. If the problem persists, see "Getting Help" on page 177.
book.book Page 29 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E1414 CPU # temp Processor is out exceeding of acceptable range. Check temperature range. CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. Processor is missing or bad, and the system is in an unsupported configuration. E141C Unsupported Processor is in an CPU configur- unsupported ation. Check configuration. CPU or BIOS revision.
book.book Page 30 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes E1422 CPU # machine The system BIOS has check error. reported a machine Power cycle check error. AC. E1610 Power Supply # (### W) missing. Check power supply. Specified power supply was removed or is missing from the system. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 177.
book.book Page 31 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text E1624 Lost power supply redundancy. Check PSU cables. Causes Corrective Actions The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down. See "Troubleshooting Power Supplies" on page 153. E1626 Power Supply The power supplies in Mismatch. the system are not the PSU1 = ### W, same wattage. PSU2 = ### W.
book.book Page 32 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## Causes Corrective Actions The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards.
book.book Page 33 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E1715 Fatal I/O The system BIOS has Error. Review determined there & clear SEL. has been a fatal error in the system. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 177. E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL.
book.book Page 34 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E1810 Hard drive ## The specified hard drive fault. Review has experienced a fault. & clear SEL. See "Troubleshooting a Hard Drive" on page 160. E1812 Hard drive ## The specified hard drive removed. has been removed from Check drive. the system. Information only. E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. Reseat the cable.
book.book Page 35 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes E2013 BIOS unable The system BIOS failed to shadow to copy its flash image memory. Check into memory. DIMMs. Corrective Actions See "Troubleshooting System Memory" on page 155. E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS RAM not functioning properly. E2015 DMA Controller failure. Power cycle AC. DMA controller failure. E2016 Interrupt Controller failure. Power cycle AC.
book.book Page 36 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes E2019 Parity error. Parity error. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 177. E201A SuperIO failure. Power cycle AC. SIO failure. E201B Keyboard Controller error. Power cycle AC. Keyboard controller failure.
book.book Page 37 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes E201E POST memory BIOS POST memory test test failure. failure. Check DIMMs. Corrective Actions See "Troubleshooting System Memory" on page 155. If the problem persists, see "Getting Help" on page 177. E2020 CPU configuratio n failure. Check screen message. Processor configuration failure. E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide.
book.book Page 38 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS has disabled memory single-bit error (SBE) logging and will not log any more SBEs until the system is rebooted. "##" represents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC.
book.book Page 39 Wednesday, August 19, 2009 4:40 PM Table 1-2. Code LCD Status Messages (continued) Text Causes Corrective Actions W1228 RAID Controller battery capacity < 24hr. Warns predictively that the Allow RAID battery to RAID battery has less than charge to greater than 24 hours of charge left. 24 hours of sustained charge. W1627 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than what the power supply can provide.
book.book Page 40 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is hung. Alert! Power required exceeds PSU wattage.
book.book Page 41 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If the problem persists, see "Getting Help" on page 177.
book.book Page 42 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI. Ensure that the boot mode is set correctly and that the proper bootable media is available.
book.book Page 43 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem. Invalid configuration information please run SETUP program. An invalid system configuration caused a system halt.
book.book Page 44 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Maximum rank count exceeded. The following DIMM has been disabled: x Invalid memory configuration. The system will run but with the specified memory module disabled. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108.
book.book Page 45 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency If not an intentional setting, may be intentionally set check any other system lower for power conservation. messages for possible causes. The current memory configuration may support only the minimum frequency. Ensure that your memory configuration supports the higher frequency.
book.book Page 46 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes No boot sector on Incorrect configuration hard drive settings in System Setup program, or no operating system on hard drive. Corrective Actions Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. If necessary, install the operating system on your hard drive. See your operating system documentation.
book.book Page 47 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket. Read fault Requested sector not found The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective.
book.book Page 48 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. The amount of system memory has changed 48 Memory has been added or removed or a memory module may be faulty. About Your System Corrective Actions Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
book.book Page 49 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108. geometry: x,x,... The following DIMMs should match in rank count: x,x,...
book.book Page 50 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 57. If the problem persists, replace the system battery. See "Chassis Intrusion Switch" on page 134. Timer chip Faulty system board.
book.book Page 51 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality.
book.book Page 52 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 108.
book.book Page 53 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor, memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration.
book.book Page 54 Wednesday, August 19, 2009 4:40 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Write fault Faulty USB device, USB medium, optical drive assembly, hard drive, or hard-drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 148, "Troubleshooting an Internal USB Key" on page 157, and "Troubleshooting a Hard Drive" on page 160.
book.book Page 55 Wednesday, August 19, 2009 4:40 PM Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system.
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book.book Page 58 Wednesday, August 19, 2009 4:40 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
book.book Page 59 Wednesday, August 19, 2009 4:40 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option Description System Time Sets the time on the system’s internal clock System Date Sets the date on the system’s internal calendar Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 61.
book.book Page 60 Wednesday, August 19, 2009 4:40 PM Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 62. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 63.
book.book Page 61 Wednesday, August 19, 2009 4:40 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
book.book Page 62 Wednesday, August 19, 2009 4:40 PM Processor Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) On processors that support Simultaneous Multi-Threading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
book.book Page 63 Wednesday, August 19, 2009 4:40 PM Option Description Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. Port C (Off default) Auto enables BIOS support for the device attached to SATA port C. Off disables BIOS support for the device. Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device.
book.book Page 64 Wednesday, August 19, 2009 4:40 PM Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
book.book Page 65 Wednesday, August 19, 2009 4:40 PM PCI IRQ Assignment Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Options are On without Console Redirection, On with Console Redirection via COM1, and Off.
book.book Page 66 Wednesday, August 19, 2009 4:40 PM Embedded Server Management Screen (Optional) Option Description Front-Panel LCD Options Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced" in the BIOS.
book.book Page 67 Wednesday, August 19, 2009 4:40 PM Option Description CPU Power and Options are OS DBPM, System DBPM, Maximum Performance Management Performance, or Minimum Power. Fan Power and Options are Maximum Performance or Minimum Performance Management Power. Memory Power and Options are Maximum Performance, a specified Performance Management frequency, or Minimum Power.
book.book Page 68 Wednesday, August 19, 2009 4:40 PM Option Description TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. TPM Clear (No default) CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
book.book Page 69 Wednesday, August 19, 2009 4:40 PM Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored. Off allows the system to remain off after power is restored. AC Power Recovery Delay Determines when the system restarts after power is (Immediate default) restored.
book.book Page 70 Wednesday, August 19, 2009 4:40 PM If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–> Cycles through the settings in a field.
book.book Page 71 Wednesday, August 19, 2009 4:40 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
book.book Page 72 Wednesday, August 19, 2009 4:40 PM Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password.
book.book Page 73 Wednesday, August 19, 2009 4:40 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 74), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing .
book.book Page 74 Wednesday, August 19, 2009 4:40 PM 4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the key combination to restart the system, and repeat step 1 to step 5. Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled.
book.book Page 75 Wednesday, August 19, 2009 4:40 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
book.book Page 76 Wednesday, August 19, 2009 4:40 PM When an optional iDRAC6 Express card is installed, USC provides the following additional features: • Downloading and applying firmware updates • Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals.
book.book Page 77 Wednesday, August 19, 2009 4:40 PM iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting. • Provides access to system event log and sensor status. • Allows control of system functions including power on and off.
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book.book Page 79 Wednesday, August 19, 2009 4:40 PM Installing System Components NOTE: Depending on the configuration, your system may have cabled or hot-swappable hard drives, redundant or non-redundant power supplies, and an LCD panel or diagnostic indicators. The illustrations in this section show a system with hot-swappable hard drives and an LCD panel.
book.book Page 80 Wednesday, August 19, 2009 4:40 PM Figure 3-1.
book.book Page 81 Wednesday, August 19, 2009 4:40 PM Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel. If you are removing or installing any other system component(s), the system should be turned off and placed in the orientation shown in Figure 3-1. Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked).
book.book Page 82 Wednesday, August 19, 2009 4:40 PM Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel. Front Bezel Inserts Removing the Front Bezel Insert NOTE: Before installing a drive in one or more of the front drive bays, remove the corresponding insert(s) on the front bezel.
book.book Page 83 Wednesday, August 19, 2009 4:40 PM Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel. Press the insert until the tab snaps into place. See Figure 3-3. 2 Replace the front bezel. See "Installing the Front Bezel" on page 82.
book.book Page 84 Wednesday, August 19, 2009 4:40 PM Figure 3-4. Removing and Installing an EMI Filler Panel 1 1 EMI filler panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place. See Figure 3-4. 2 Replace the front bezel. See "Installing the Front Bezel" on page 82.
book.book Page 85 Wednesday, August 19, 2009 4:40 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 86 Wednesday, August 19, 2009 4:40 PM Figure 3-5. Opening and Closing the System 1 2 3 4 1 cover release latch lock 2 cover release latch 3 system cover 4 chassis slots Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Place the bottom edge of the cover, opposite from the cover release latch, into the slots in the system chassis. See Figure 3-5.
book.book Page 87 Wednesday, August 19, 2009 4:40 PM 7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 Turn off the system and attached peripherals. Disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 85.
book.book Page 88 Wednesday, August 19, 2009 4:40 PM Cooling Shroud The cooling shroud covers the processor, heat sink, and memory modules, and provides air flow to these components. The cooling shroud directs airflow over the system processor and memory modules. WARNING: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them.
book.book Page 89 Wednesday, August 19, 2009 4:40 PM Figure 3-6. Removing and Installing the Cooling Shroud 1 2 3 5 4 1 cooling shroud 2 expansion card stabilizer 3 expansion card stabilizer touch points (2) 4 cable bracket 5 cooling shroud touch point Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point. 2 Ensure that no cables are pinned under the edges of the cooling shroud.
book.book Page 90 Wednesday, August 19, 2009 4:40 PM 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals. Hard Drives Your system supports up to four internal hot-swap 3.5-inch SAS or SATA hard drives, or 2.5-inch internal hot-swap SAS or SSD hard drives in 3.5-inch hot-swap hard-drive carrier. It also supports up to four 3.5-inch cabled SAS or SATA internal hard drives.
book.book Page 91 Wednesday, August 19, 2009 4:40 PM Figure 3-7. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release handle Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive removal and installation.
book.book Page 92 Wednesday, August 19, 2009 4:40 PM 4 Open the hard-drive carrier release handle to release the drive. See Figure 3-8. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the hard drive from the carrier. See "Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier" on page 94. 7 Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive Blank" on page 91. 8 Replace the front bezel. See "Installing the Front Bezel" on page 82.
book.book Page 93 Wednesday, August 19, 2009 4:40 PM Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
book.book Page 94 Wednesday, August 19, 2009 4:40 PM Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-9. Figure 3-9.
book.book Page 95 Wednesday, August 19, 2009 4:40 PM Installing a Hot-Swap Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-9. NOTE: For a 2.5-inch hard-drive, secure the hard drive into an insert and then slide in into the drive carrier. 2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
book.book Page 96 Wednesday, August 19, 2009 4:40 PM Figure 3-10. Removing or Installing a Cabled Hard Drive 1 2 3 4 1 power/data cable 2 tabs (2) 3 hard drive 4 hard-drive bracket 5 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-11) and insert the empty bracket back into the drive bay. 6 Replace the system cover.
book.book Page 97 Wednesday, August 19, 2009 4:40 PM Installing a Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 98 Wednesday, August 19, 2009 4:40 PM Removing a Cabled Hard Drive From a Hard-Drive Bracket Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. See Figure 3-11. Figure 3-11.
book.book Page 99 Wednesday, August 19, 2009 4:40 PM Optical and Tape Drives The 5.25-inch drive bays at the front of your system provide support for an optical drive and either an optional tape drive or a second optical drive. Removing an Optical or a Tape Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 100 Wednesday, August 19, 2009 4:40 PM Figure 3-12. Removing and Installing an Optical or Tape Drive 1 2 3 4 5 1 power and data cables 2 drive release latch 3 drive bay screw slots 4 shoulder screws (3) 5 optical drive Installing an Optical or Tape Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 101 Wednesday, August 19, 2009 4:40 PM 1 Unpack and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. If you are installing a SAS tape drive, you must have an integrated SAS storage controller card installed. See "Installing an Expansion Card" on page 115. If you are installing a SCSI tape drive, you must have a SCSI controller card installed. See "Installing an Expansion Card" on page 115.
book.book Page 102 Wednesday, August 19, 2009 4:40 PM 6 Attach the three shoulder screws to the drive, one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side. See Figure 3-13. NOTE: If the optical or tape drive you are installing does not have shoulder screws, remove the three shoulder screws from the old drive or the back of the 5.25-inch front bezel insert. Figure 3-13.
book.book Page 103 Wednesday, August 19, 2009 4:40 PM 11 Place the system upright on a flat surface. 12 Reattach any peripherals and connect the system to an electrical outlet. 13 Turn on the system and attached peripherals. 14 Test the drive by running system diagnostics (optional). See "Running the System Diagnostics" on page 165.
book.book Page 104 Wednesday, August 19, 2009 4:40 PM Figure 3-14. Removing and Replacing a Redundant Power Supply 1 2 3 1 release latch 3 velcro strap 2 power supply handle Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
book.book Page 105 Wednesday, August 19, 2009 4:40 PM Removing a Non-Redundant Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power supply. 3 Open the system. See "Opening the System" on page 85. 4 Disconnect all cables from the power supply to the system board, hard drives and optical drive. 5 Loosen the three screws securing the power supply to the chassis and lift the power supply to remove it from the chassis. See Figure 3-15. Figure 3-15.
book.book Page 106 Wednesday, August 19, 2009 4:40 PM Installing a Non-Redundant Power Supply 1 Open the system. See "Opening the System" on page 85. 2 Place the power supply in the chassis. Tighten the three screws to secure the power supply to the chassis. 3 Connect all cables to the system board and drives. 4 Replace the system cover. See "Closing the System" on page 86. 5 Place the system upright on a flat surface. 6 Reattach any peripherals and connect the system to an electrical outlet.
book.book Page 107 Wednesday, August 19, 2009 4:40 PM Figure 3-16. Removing the System Fan 1 2 3 4 5 1 touch-point 2 release tab 3 system fan 4 power cable 5 FAN connector on the system board Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securing slots until the release tab locks into place.
book.book Page 108 Wednesday, August 19, 2009 4:40 PM 3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 5 Replace the expansion card stabilizer. See "Installing the Expansion Card Stabilizer" on page 87. 6 Close the system. See "Closing the System" on page 86 7 Lay the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals.
book.book Page 109 Wednesday, August 19, 2009 4:40 PM • Memory modules of different sizes can be mixed in A1-A3 or B1-B3 (for example, 2-GB and 4-GB), but all populated channels must have identical configurations. • The memory speed of each channel depends on the memory configuration: – – For single- or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel support up to 1333 MHz.
book.book Page 110 Wednesday, August 19, 2009 4:40 PM Table 3-1. Sample RDIMM Memory Configurations Memory Sockets Memory 1 Module Size 2 3 6 X 1 X 2-GB X X X X X X 8-GB all 2 X X X X 4 X 6 X 2 X 4-GB Physical Available Memory (GB) Memory (GB) 4 5 1-GB Processor X X X X X X X all 4 X X X X 8 X 12 X 8 X X X X 16 X X X X 32 all all Table 3-2.
book.book Page 111 Wednesday, August 19, 2009 4:40 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 112 Wednesday, August 19, 2009 4:40 PM Figure 3-17. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 10 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
book.book Page 113 Wednesday, August 19, 2009 4:40 PM 16 Place the system upright on a flat surface. 17 Reattach any peripherals and connect the system to an electrical outlet. 18 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 19 If the value is incorrect, one or more of the memory modules may not be installed properly.
book.book Page 114 Wednesday, August 19, 2009 4:40 PM 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-17. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket. 7 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 8 Replace the expansion card stabilizer.
book.book Page 115 Wednesday, August 19, 2009 4:40 PM Table 3-3.
book.book Page 116 Wednesday, August 19, 2009 4:40 PM 5 Open the expansion-card latch adjacent to the slot. See Figure 3-18. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 6 Prepare the card for installation.
book.book Page 117 Wednesday, August 19, 2009 4:40 PM Figure 3-18.
book.book Page 118 Wednesday, August 19, 2009 4:40 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 119 Wednesday, August 19, 2009 4:40 PM iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 120 Wednesday, August 19, 2009 4:40 PM Figure 3-19. Installing or Removing an iDRAC6 Express Card (Optional) 2 1 3 5 4 1 clip 2 iDRAC6 Express card 3 retention standoff tab clip 4 iDRAC6 Express card connector 5 notch 6 Close the system. See "Closing the System" on page 86. 7 Place the system upright on a flat, stable surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals.
book.book Page 121 Wednesday, August 19, 2009 4:40 PM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-19. As the holder releases from the standoff, the connector under the card disengages from the system board connector. 4 Angle the card so that the notch on the card slips through the clip on the system board. 5 Close the system. See "Closing the System" on page 86.
book.book Page 122 Wednesday, August 19, 2009 4:40 PM 8 When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-20. Installing or Removing an iDRAC6 Enterprise Card (Optional) 3 2 1 4 6 5 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 9 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89.
book.book Page 123 Wednesday, August 19, 2009 4:40 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 124 Wednesday, August 19, 2009 4:40 PM VFlash Media (Optional) The VFlash media is a Secure Digital (SD) card that can be used with the optional iDRAC6 Enterprise card. Installing a VFlash Media 1 Locate the VFlash media slot at the back of the system. See "Back-Panel Features and Indicators" on page 19 for the location of the media slot. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
book.book Page 125 Wednesday, August 19, 2009 4:40 PM 4 Insert the USB memory key into the USB connector. See Figure 3-21. 5 Close the system. See "Closing the System" on page 86. 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals. 9 Enter the System Setup program and verify that the USB key has been detected by the system. See "Entering the System Setup Program" on page 58. Figure 3-21.
book.book Page 126 Wednesday, August 19, 2009 4:40 PM Processor Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 127 Wednesday, August 19, 2009 4:40 PM 9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. Figure 3-22. Installing and Removing the Heat Sink 1 2 1 heat sink 2 heat-sink retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
book.book Page 128 Wednesday, August 19, 2009 4:40 PM Figure 3-23. Removing a Processor 1 6 2 3 4 5 1 processor 2 notch in processor (2) 3 processor shield 4 ZIF socket 5 socket key (2) 6 socket-release lever CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 129 Wednesday, August 19, 2009 4:40 PM 12 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. 13 After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor. Touch only the side edges of the processor.
book.book Page 130 Wednesday, August 19, 2009 4:40 PM 13 Close the system. See "Closing the System" on page 86. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect the system to an electrical outlet. 16 Turn on the system and attached peripherals. 17 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 58.
book.book Page 131 Wednesday, August 19, 2009 4:40 PM Figure 3-24. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 4 Remove the PCIe expansion card from slot 1. See "Removing an Expansion Card" on page 118. 5 Locate the battery socket. See "System Board Connectors" on page 170. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
book.book Page 132 Wednesday, August 19, 2009 4:40 PM 13 Close the system. See "Closing the System" on page 86. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect the system to an electrical outlet. 16 Turn on the system and attached peripherals. 17 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 58. 18 Enter the correct time and date in the System Setup program's Time and Date fields.
book.book Page 133 Wednesday, August 19, 2009 4:40 PM Figure 3-25. Removing and Installing the RAID Battery 1 2 6 5 4 3 1 battery cable connector 2 battery carrier slots (2) 3 battery carrier 4 battery carrier tabs 5 battery carrier release tab 6 RAID battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-25. 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis.
book.book Page 134 Wednesday, August 19, 2009 4:40 PM 4 Connect the battery cable to the connector on the storage card and replace the storage controller card. See "Installing an Expansion Card" on page 115. 5 Replace the expansion card stabilizer. See "Installing the Expansion Card Stabilizer" on page 87. 6 Close the system. See "Closing the System" on page 86. 7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet.
book.book Page 135 Wednesday, August 19, 2009 4:40 PM Figure 3-26. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 3 intrusion connector on the system board 2 chassis intrusion switch cable Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-26. 2 Slide the switch into the securing bracket notch. See Figure 3-26.
book.book Page 136 Wednesday, August 19, 2009 4:40 PM Control Panel Assembly Removing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 137 Wednesday, August 19, 2009 4:40 PM Figure 3-27.
book.book Page 138 Wednesday, August 19, 2009 4:40 PM Installing the Control Panel Assembly 1 Push the control panel gently into the chassis 2 Connect the control panel cable to the control panel board. 3 Using a Phillips screwdriver, replace the screw that secures the control panel assembly to the chassis. 4 Connect the control panel assembly cable to the system board. See Figure 3-27. 5 Close the system. See "Closing the System" on page 86. 6 Place the system upright on a flat surface.
book.book Page 139 Wednesday, August 19, 2009 4:40 PM 5 Disconnect all of the cables connected to the SAS backplane including the nSAS A cable, SAS B cable used for 3.5 inch hard drives, the backplane power cable, and the data cable. See Figure 3-28. 6 To remove the SAS backplane, pull the blue release pin and slide the backplane upwards. 7 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis. Figure 3-28.
book.book Page 140 Wednesday, August 19, 2009 4:40 PM Installing the SAS Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the board. 2 Align the slots on the SAS backplane with the tabs on the chassis. 3 Slide down the SAS backplane until the release pin snaps into place. See Figure 3-28. 4 Connect the SAS, data, and power cables to the SAS backplane. 5 Connect the SAS, data, and power cables to their respective connectors. See Figure 3-28.
book.book Page 141 Wednesday, August 19, 2009 4:40 PM 5 Remove the cables that are routed on the power distribution board. 6 To remove the power distribution board, pull the blue release pin and slide the board up. 7 Pull the board away from the chassis until the securing slots on the board are free from the tabs on the chassis. Figure 3-29.
book.book Page 142 Wednesday, August 19, 2009 4:40 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 143 Wednesday, August 19, 2009 4:40 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 85. 3 Remove the expansion card stabilizer. See "Removing the Expansion Card Stabilizer" on page 87. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88. 5 Disconnect all the cables from the system board.
book.book Page 144 Wednesday, August 19, 2009 4:40 PM Figure 3-30. Removing and Installing the System Board 1 2 3 1 screws (8) 3 system board 2 blue touch points (2) Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 145 Wednesday, August 19, 2009 4:40 PM 5 Slide the system board toward the back of the system, inserting the connectors into the cutouts in the chassis. 6 Using a Phillips screwdriver, tighten the screws. 7 If applicable, replace the SAS backplane. See "Installing the SAS Backplane" on page 140. 8 Replace the heat sink and processor. See "Installing a Processor" on page 129. 9 Replace the system fan. See "Installing the System Fan" on page 107.
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book.book Page 147 Wednesday, August 19, 2009 4:40 PM Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 148 Wednesday, August 19, 2009 4:40 PM Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor.
book.book Page 149 Wednesday, August 19, 2009 4:40 PM 3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 64. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Disabling a Forgotten Password" on page 174 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.
book.book Page 150 Wednesday, August 19, 2009 4:40 PM 3 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 21. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub.
book.book Page 151 Wednesday, August 19, 2009 4:40 PM 3 Disassemble components from the system. See "Installing System Components" on page 79. • Hard drives • SD cards • USB memory key • Expansion cards • iDRAC6 Express card • iDRAC6 Enterprise card • Expansion cards • Power supplies • System fan • Processor and heat sink • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system.
book.book Page 152 Wednesday, August 19, 2009 4:40 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 153 Wednesday, August 19, 2009 4:40 PM 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery.
book.book Page 154 Wednesday, August 19, 2009 4:40 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 155 Wednesday, August 19, 2009 4:40 PM 5 Restart the system. If the fan functions properly, close the system. See "Closing the System" on page 86. 6 If the fan does not function, turn off the system and install a new fan. See "Removing the System Fan" on page 106 and "Installing the System Fan" on page 107. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 86. If the replacement fan does not operate, see "Getting Help" on page 177.
book.book Page 156 Wednesday, August 19, 2009 4:40 PM 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 15. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 85. 7 Remove the cooling shroud.
book.book Page 157 Wednesday, August 19, 2009 4:40 PM 20 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 22 If the memory problem is still indicated, repeat step 15 through step 21 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 177.
book.book Page 158 Wednesday, August 19, 2009 4:40 PM 10 Turn on the system and attached peripherals and check if the USB key is functioning. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 177. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 159 Wednesday, August 19, 2009 4:40 PM Troubleshooting a Tape Backup Unit 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
book.book Page 160 Wednesday, August 19, 2009 4:40 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 161 Wednesday, August 19, 2009 4:40 PM Troubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS or PERC controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 165. 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled. See "Using the System Setup Program and UEFI Boot Manager" on page 57.
book.book Page 162 Wednesday, August 19, 2009 4:40 PM 10 If you have a SAS backplane, verify that the cable connections between the SAS backplane and the SAS controller are correct. Ensure that the cables are firmly connected to the SAS controller and the SAS backplane board. 11 Close the system. See "Closing the System" on page 86. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 177.
book.book Page 163 Wednesday, August 19, 2009 4:40 PM 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 118. 11 Close the system. See "Closing the System" on page 86. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 177.
book.book Page 164 Wednesday, August 19, 2009 4:40 PM 5 Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 129. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 7 Close the system. See "Closing the System" on page 86. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9 Run the appropriate online diagnostic test. If a problem is still indicated, see "Getting Help" on page 177.
book.book Page 165 Wednesday, August 19, 2009 4:40 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 167 Wednesday, August 19, 2009 4:40 PM System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 168 Wednesday, August 19, 2009 4:40 PM • Show Ending Timestamp — Time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results.
book.book Page 169 Wednesday, August 19, 2009 4:40 PM Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 174. Table 6-1.
book.book Page 170 Wednesday, August 19, 2009 4:40 PM System Board Connectors Figure 6-1.
book.book Page 171 Wednesday, August 19, 2009 4:40 PM Table 6-2.
book.book Page 172 Wednesday, August 19, 2009 4:40 PM Table 6-2.
book.book Page 173 Wednesday, August 19, 2009 4:40 PM SAS Backplane Board Connectors Figure 6-2.
book.book Page 174 Wednesday, August 19, 2009 4:40 PM Power Distribution Board Connectors 1 2 1 J_PWR1 connector 2 J_PWR2 connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use.
book.book Page 175 Wednesday, August 19, 2009 4:40 PM 3 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
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book.book Page 177 Wednesday, August 19, 2009 4:40 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 179 Wednesday, August 19, 2009 4:40 PM Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
book.book Page 180 Wednesday, August 19, 2009 4:40 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
book.book Page 181 Wednesday, August 19, 2009 4:40 PM Fibre Channel — A high-speed network interface used primarily with networked storage devices. flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility. FSB — Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
book.book Page 182 Wednesday, August 19, 2009 4:40 PM jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz.
book.book Page 183 Wednesday, August 19, 2009 4:40 PM Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data.
book.book Page 184 Wednesday, August 19, 2009 4:40 PM PCI — Peripheral Component Interconnect. A standard for local-bus implementation. PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image.
book.book Page 185 Wednesday, August 19, 2009 4:40 PM SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SD card — Secure digital flash memory card. SDRAM — Synchronous dynamic random-access memory. sec — Second(s).
book.book Page 186 Wednesday, August 19, 2009 4:40 PM TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
book.book Page 187 Wednesday, August 19, 2009 4:40 PM virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere.
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book.book Page 191 Wednesday, August 19, 2009 4:40 PM setup, 74 system, 72 troubleshooting, 155 memory key connector (USB), 124 memory modules (DIMMs) configuring, 108 installing, 111 removing, 113 messages error messages, 58 status LCD, 25 warning, 54 microprocessor See processor.
book.book Page 192 Wednesday, August 19, 2009 4:40 PM S entering, 58 keystroke, 58 memory options, 61-63 serial communications options, 65-66 system security options, 67 safety, 147 SAS backplane board installing, 140 removing, 138 SAS controller daughter card troubleshooting, 161 system setup screens main, 59 SAS RAID controller daughter card troubleshooting, 161 system startup failure, 147 SD card troubleshooting, 157 T securing your system, 67, 73 setup password, 74 slots See expansion slots.
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