Users Guide
Table Of Contents
- Dell EMC PowerEdge RAID Controller 10 User’s Guide PERC H345, H740P, H745, H745P MX, and H840
- Contents
- Overview
- Getting Started
- Features
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Operating system device enumeration
- Controller mode
- Non-RAID disk
- Deploying the PERC card
- Removing the PERC H345 adapter
- Installing the PERC H345 adapter
- Removing the PERC H345 front card
- Installing the PERC H345 front card
- Removing the PERC H740P adapter
- Installing the PERC H740P adapter
- Removing the PERC H740P mini monolithic
- Installing the PERC H740P mini monolithic
- Removing the PERC H745 adapter
- Installing the PERC H745 adapter
- Removing the PERC H745 front card
- Installing the PERC H745 front card
- Removing the PERC H745P MX adapter card
- Installing the PERC H745P MX adapter card
- Removing the PERC H840 card
- Installing the PERC H840 card
- Part replacement of a PERC card in eHBA mode
- Part replacement of a PERC card in RAID mode with another in eHBA mode
- Driver installation
- Creating the device driver media
- Windows driver installation
- Installing the driver during a Windows Server 2012 R2 and newer installation
- Installing the driver after Windows Server 2012 R2 and newer installation
- Updating PERC 10 driver for existing Windows Server 2012 R2 and newer
- Linux driver installation
- Firmware
- HII configuration utility
- Entering the HII configuration utility
- Exiting the HII configuration utility
- Navigating to Dell PERC 10 configuration utility
- HII Configuration utility dashboard view options
- Configuration management
- Controller management
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in the HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Creating security key
- Changing Security Settings
- Disabling security key
- Create secured virtual disk
- Secure non-RAID disks
- Secure preexisting virtual disk
- Importing secure virtual disk
- Import secured non-RAID disk
- Dell EMC OpenManage Secure Enterprise Key Manager
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Adapter at baseport not responding error message
- BIOS disabled error message
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Extra enclosure error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Physical disk displayed as blocked
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Controller cache preservation
The controller is capable of preserving its cache in the event of a system power outage or improper system shutdown. The
PERC 10 series controller is attached to a battery backup unit (BBU) that provides backup power during system power loss to
preserve the controller's cache data.
Cache preservation with non-volatile cache
The non-volatile cache (NVC) allows controller cache data to be stored indefinitely. If the controller has data in the cache
memory during a power outage or improper system shutdown, a small amount of power from the battery is used to transfer
the cache data to non-volatile flash storage where it remains until power is restored and the system is booted. If the cache
preservation process is interrupted by power-on, the controller may request an extra reset during the boot to complete the
process. The system displays a message during boot as Dell PERC at Bus <X> Dev <Y> has requested a system
reset. System will reboot in 5 seconds.
Recovering cache data
If a system power loss or improper system shutdown has occurred:
1. Restore the system power.
2. Boot the system.
3. When preserved cache exists on the controller, an error message is shown. For more information on how to recover cache,
see Preserved Cache State.
Battery Transparent Learn Cycle
A transparent learn cycle is a periodic operation that calculates the charge that is remaining in the battery to ensure that there
is sufficient energy. The operation runs automatically, and causes no impact to the system or controller performance.
The controller automatically performs the Transparent Learn Cycle (TLC) on the battery to calibrate and gauge its charge
capacity once every 90 days. The operation can be performed manually if required.
NOTE:
Virtual disks stay in write-back mode, if enabled, during transparent learn cycle. When the TLC completes, the
controller sets the next TLC to +90 days.
Transparent Learn Cycle completion time
The time frame for completion of a learn cycle is a function of the battery charge capacity and the discharge and charge
currents used. Typical time completion for a transparent learn cycle is between 4 to 8 hours. If the learn cycle is interrupted mid
cycle, it begins at a new cycle.
Conditions for replacing the battery
The PERC battery is marked failed when the state or health of the battery is declared bad. If the battery is declared failed,
then all the virtual disks in write-back mode transitions to write-through mode, and the firmware runs learn cycles in subsequent
reboots until the battery is replaced. On replacing the battery, virtual disk transitions to write-back mode.
Operating system device enumeration
Virtual disks and non-RAID disks are presented to the operating system as SCSI devices. The operating system enumerates
these devices based on the SCSI target device in a particular logical order.
The order for PERC H345 is:
1. Non-RAID disks are enumerated first based on the physical device ID.
2. Virtual disks are enumerated second based on virtual disk target ID.
NOTE: H345 non-RAID disks may not appear in slot order.
Features 31