Users Guide

Windows operating system installation errors
Ensure that you perform the following step before installing Windows on 4 KB sector drives:
1. Read and understand the updates to the version of Windows that you have installed. You can find this information in the
Microsoft help. For more information, see Microsoft support policy for 4 K sector hard drives in Windows.
Firmware fault state error message
Error Message:
Firmware is in Fault State.
Corrective
Action:
Contact Global Technical Support.
Foreign configuration found error message
Error Message:
Foreign configuration(s) found on adapter. Press any key to continue,
or ’C’ to load the configuration utility or ’F’ to import foreign
configuration(s) and continue.
Probable Cause: When a controller firmware detects a physical disk with existing foreign metadata, it flags the physical
disk as foreign and generates an alert indicating that a foreign disk was detected.
Corrective
Action:
Press <F> at this prompt to import the configuration (if all member disks of the virtual disk are present)
without loading the HII Configuration Utility. Or press <C> to enter the HII Configuration Utility and
either import or clear the foreign configuration.
Foreign configuration not found in HII error message
Error Message:
The foreign configuration message is present during POST but no foreign
configurations are present in the foreign view page in HII configuration
utility. All virtual disks are in an optimal state.
Corrective
Action:
Ensure all your PDs are present and all VDs are in optimal state. Clear the foreign configuration using HII
configuration utility or Dell OpenManage Server Administrator Storage Management.
CAUTION: The physical disk goes to Ready state when you clear the foreign configuration.
If you insert a physical disk that was previously a member of a virtual disk in the system, and that disk’s
previous location has been taken by a replacement disk through a rebuild, you must manually remove the
foreign configuration flag of the newly inserted disk.
Degraded state of virtual disks
A redundant virtual disk is in a degraded state when one or more physical disks have failed or are inaccessible. For example, if a
RAID 1 virtual disk consists of two physical disks and one of them fails or become inaccessible, the virtual disk become degraded.
To recover a virtual disk from a degraded state, you must replace the failed physical disk and rebuild it. Once the rebuilding
process is complete, the virtual disk state changes from degraded to optimal.
Memory errors
Memory errors can corrupt cached data, so the controllers are designed to detect and attempt to recover from the memory
errors. Single-bit memory errors can be handled by the controller and do not disrupt normal operation. A notification is sent if
the number of single-bit errors exceeds a threshold value.
Troubleshooting
71