Users Guide
Table Of Contents
- Dell Technologies PowerEdge RAID Controller 11 User’s Guide PERC H755 adapter, H755 front SAS, H755N front NVMe, and PERC H755 MX adapter
- Contents
- Dell Technologies PowerEdge RAID Controller 11
- Applications and User Interfaces supported by PERC 11
- Features of PowerEdge RAID Controller 11
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Install and remove a PERC 11 card
- Safety instructions
- Before working inside your system
- After working inside your system
- Remove the PERC H755 adapter
- Install the PERC H755 adapter
- Remove the PERC H755 front SAS card
- Install the PERC H755 front SAS card
- Remove the PERC H755N front NVMe card
- Install the PERC H755N front NVMe card
- Remove the PERC H755 MX adapter
- Install the PERC H755 MX adapter
- Driver support for PERC 11
- Firmware
- Manage PERC 11 controllers using HII configuration utility
- Enter the PERC 11 HII configuration utility
- Exit the PERC 11 HII configuration utility
- Navigate to Dell PERC 11 configuration utility
- View the HII Configuration utility dashboard
- Configuration management
- Controller management
- Clear controller events
- Save controller events
- Save debug log
- Enable security
- Disable security
- Change security settings
- Restore factory default settings
- Auto configure behavior
- Manage controller profile
- Advanced controller properties
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change Security Settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager
- Supported controllers for OpenManage Secure Enterprise Key Manager
- Manage enterprise key manager mode
- Disable enterprise key manager mode
- Manage virtual disks in enterprise key manager mode
- Manage non–RAID disks in enterprise key manager mode
- Migration of drives from local key management to enterprise key management
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
5. On the Locate device driver screen, select Search for a suitable driver for my device and click Next.
6. Browse and select the drivers from the Locate Driver Files screen.
7. Click Next.
The wizard detects and installs the appropriate device drivers for the new RAID controller.
8. Click Finish to complete the installation.
9. Reboot the system when prompted.
Update PERC 11 driver that runs on Windows Server 2016 and later
Prerequisites
NOTE: Close all applications on your system before you update the driver.
Steps
1. Insert the media containing the driver.
2. Select Start > Settings > Control Panel > System.
The System Properties screen is displayed.
NOTE: The path to System might vary depending on the operating system family.
3. Click the Hardware tab.
4. Click Device Manager.
The Device Manager screen is displayed.
NOTE: The path to Device Manager might vary depending on the operating system family.
5. Expand Storage Controllers by double-clicking the entry or by clicking on the plus (+) symbol next to Storage
Controllers.
6. Double-click the RAID controller for which you want to update the driver.
7. Click the Driver tab and click Update Driver.
The screen to update the device driver wizard is displayed.
8. Select Install from a list or specific location.
9. Click Next.
10. Follow the steps in the wizard and browse to the location of the driver files.
11. Select the INF file from the drive media.
12. Click Next and continue the installation steps in the wizard.
13. Click Finish to exit the wizard and reboot the system for the changes to take place.
NOTE:
Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2016 and
newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports
command line interface and silent execution. For more information, see https://www.dell.com/support.
Linux driver installation
The driver update disk (DUD) images are created only for those operating system releases in which the native (in-box) driver
is insufficient for installation. In the event that an operating system is being installed with a corresponding DUD image, see,
Installing or updating the RPM driver package with KMOD support. If not, proceed with using the native device driver and then
skip to the topic Installing or Updating the RPM Driver Package With KMP Support.
NOTE:
The driver update disk (DUD) images are created only for those operating system releases in which the native
(in-box) driver is insufficient for installation. In the event that an operating system is being installed with a corresponding
DUD image, follow the instructions below.
NOTE: To view the complete list of boot loader options, see the installation guide of your operating system.
NOTE: If using out-of-box drivers with RHEL 7 and higher, a tainted kernel message will be displayed in the log. RedHat
does not provide a mechanism to sign external drivers for RHEL.
42 Driver support for PERC 11