Users Guide
Table Of Contents
- Dell Technologies PowerEdge RAID Controller 11 User’s Guide PERC H755 adapter, H755 front SAS, H755N front NVMe, and PERC H755 MX adapter
- Contents
- Dell Technologies PowerEdge RAID Controller 11
- Applications and User Interfaces supported by PERC 11
- Features of PowerEdge RAID Controller 11
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Install and remove a PERC 11 card
- Safety instructions
- Before working inside your system
- After working inside your system
- Remove the PERC H755 adapter
- Install the PERC H755 adapter
- Remove the PERC H755 front SAS card
- Install the PERC H755 front SAS card
- Remove the PERC H755N front NVMe card
- Install the PERC H755N front NVMe card
- Remove the PERC H755 MX adapter
- Install the PERC H755 MX adapter
- Driver support for PERC 11
- Firmware
- Manage PERC 11 controllers using HII configuration utility
- Enter the PERC 11 HII configuration utility
- Exit the PERC 11 HII configuration utility
- Navigate to Dell PERC 11 configuration utility
- View the HII Configuration utility dashboard
- Configuration management
- Controller management
- Clear controller events
- Save controller events
- Save debug log
- Enable security
- Disable security
- Change security settings
- Restore factory default settings
- Auto configure behavior
- Manage controller profile
- Advanced controller properties
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change Security Settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager
- Supported controllers for OpenManage Secure Enterprise Key Manager
- Manage enterprise key manager mode
- Disable enterprise key manager mode
- Manage virtual disks in enterprise key manager mode
- Manage non–RAID disks in enterprise key manager mode
- Migration of drives from local key management to enterprise key management
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Steps
1. Insert the Dell Systems Service and Diagnostics Tools media in your system.
The Welcome to Dell Service and Diagnostic Utilities screen is displayed.
2. Select your system model and operating system.
3. Click Continue.
4. From the list of drivers displayed, select the driver you require.
5. Select the self-extracting ZIP file and click Run.
6. Copy the driver to a CD, DVD, or USB drive.
7. Repeat steps 1 to 6 for all the drivers you require.
Windows driver installation
Before you install the Windows driver for PERC 11, you must first create a device driver media.
● Read the Microsoft Getting Started document that shipped with your operating system.
● Ensure that your system has the latest BIOS, firmware, and driver updates. If required, download the latest BIOS, firmware,
and driver updates from www.dell.com/support/home.
● Create a device driver media using one of the methods listed below:
○ USB drive
○ CD
○ DVD
Install PERC 11 driver while newly installing the Windows Server
2016 and later
About this task
To install the driver:
Steps
1. Boot the system using the Windows Server 2016, or newer media.
2. Follow the on-screen instructions until you reach Where do you want to install Windows Server 2016 or later window
and then select Load driver.
3. As prompted, insert the installation media and browse to the appropriate location.
4. Select a PERC 11 series card from the list.
5. Click Next and continue installation.
Install PERC 11 driver on which the Windows Server 2016 is already
installed and later
About this task
Perform the following steps to configure the driver for the RAID controller on which the Windows Server 2016 is already
installed:
Steps
1. Turn off the system.
2. Install the new RAID controller in the system.
For detailed instructions on installing the RAID controller in the system, see Install and remove a PERC 11 card.
3. Turn on the system.
The Found New Hardware Wizard screen displays the detected hardware device.
4. Click Next.
Driver support for PERC 11
41