Users Guide
Table Of Contents
- Dell Technologies PowerEdge RAID Controller 11 User’s Guide PERC H755 adapter, H755 front SAS, H755N front NVMe, and PERC H755 MX adapter
- Contents
- Dell Technologies PowerEdge RAID Controller 11
- Applications and User Interfaces supported by PERC 11
- Features of PowerEdge RAID Controller 11
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Install and remove a PERC 11 card
- Safety instructions
- Before working inside your system
- After working inside your system
- Remove the PERC H755 adapter
- Install the PERC H755 adapter
- Remove the PERC H755 front SAS card
- Install the PERC H755 front SAS card
- Remove the PERC H755N front NVMe card
- Install the PERC H755N front NVMe card
- Remove the PERC H755 MX adapter
- Install the PERC H755 MX adapter
- Driver support for PERC 11
- Firmware
- Manage PERC 11 controllers using HII configuration utility
- Enter the PERC 11 HII configuration utility
- Exit the PERC 11 HII configuration utility
- Navigate to Dell PERC 11 configuration utility
- View the HII Configuration utility dashboard
- Configuration management
- Controller management
- Clear controller events
- Save controller events
- Save debug log
- Enable security
- Disable security
- Change security settings
- Restore factory default settings
- Auto configure behavior
- Manage controller profile
- Advanced controller properties
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change Security Settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager
- Supported controllers for OpenManage Secure Enterprise Key Manager
- Manage enterprise key manager mode
- Disable enterprise key manager mode
- Manage virtual disks in enterprise key manager mode
- Manage non–RAID disks in enterprise key manager mode
- Migration of drives from local key management to enterprise key management
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Driver support for PERC 11
The PERC 11 series require software drivers to operate with the supported operating systems.
This chapter contains the procedures for installing the drivers for the PERC 11 cards.
NOTE: The driver for PERC 11 for VMware ESXi is packaged within the VMware ESXi ISO image downloaded from Dell. For
more information, see the VMware documentation at www.dell.com/virtualizationsolutions. It is not recommended to have
drivers from controllers prior to PERC 11 on the same system.
The two methods for installing a driver discussed in this chapter are:
● Installing a driver during operating system installation: Use this method if you are performing a new installation of the
operating system and want to include the drivers.
● Updating existing drivers: Use this method if the operating system and the PERC 11 family of controllers are already
installed and you want to update to the latest drivers.
Topics:
• Creating the device driver media
• Windows driver installation
• Linux driver installation
• Loading the driver while installing an operating system
Creating the device driver media
Use one of the following two methods to create the device driver media:
● Downloading Drivers From The Dell Support Website
● Downloading Drivers From The Dell Systems Service And Diagnostic Tools Media
Download and save PERC 11 drivers from the support site
About this task
To download drivers from the Dell Support website:
Steps
1. Go to www.dell.com/support/home.
2. Enter the service tag of your system in the Choose by Service Tag to get started field or select Choose from a list of
all Dell products.
3. Select the System Type, Operating System, and Category from the drop-down list.
The drivers that are applicable to your selection are displayed.
4. Download the drivers that you require to a USB drive, CD, or DVD.
5. During the operating system installation, use the media that you created to load the driver. For more information on
reinstalling the operating system, see the relevant section for your operating system later in this guide.
Download and save PERC 11 drivers from the Dell Systems Service
and Diagnostic Tools
About this task
To download drivers from the Dell Systems Service and Diagnostic Tools media:
5
40 Driver support for PERC 11