Users Guide
Table Of Contents
- Dell Technologies PowerEdge RAID Controller 11 User’s Guide PERC H755 adapter, H755 front SAS, H755N front NVMe, and PERC H755 MX adapter
- Contents
- Dell Technologies PowerEdge RAID Controller 11
- Applications and User Interfaces supported by PERC 11
- Features of PowerEdge RAID Controller 11
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Install and remove a PERC 11 card
- Safety instructions
- Before working inside your system
- After working inside your system
- Remove the PERC H755 adapter
- Install the PERC H755 adapter
- Remove the PERC H755 front SAS card
- Install the PERC H755 front SAS card
- Remove the PERC H755N front NVMe card
- Install the PERC H755N front NVMe card
- Remove the PERC H755 MX adapter
- Install the PERC H755 MX adapter
- Driver support for PERC 11
- Firmware
- Manage PERC 11 controllers using HII configuration utility
- Enter the PERC 11 HII configuration utility
- Exit the PERC 11 HII configuration utility
- Navigate to Dell PERC 11 configuration utility
- View the HII Configuration utility dashboard
- Configuration management
- Controller management
- Clear controller events
- Save controller events
- Save debug log
- Enable security
- Disable security
- Change security settings
- Restore factory default settings
- Auto configure behavior
- Manage controller profile
- Advanced controller properties
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Create a security key
- Change Security Settings
- Disable security key
- Create a secured virtual disk
- Secure a non-RAID disk
- Secure a pre-existing virtual disk
- Import a secured non-RAID disk
- Import a secured virtual disk
- Dell Technologies OpenManage Secure Enterprise Key Manager
- Supported controllers for OpenManage Secure Enterprise Key Manager
- Manage enterprise key manager mode
- Disable enterprise key manager mode
- Manage virtual disks in enterprise key manager mode
- Manage non–RAID disks in enterprise key manager mode
- Migration of drives from local key management to enterprise key management
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- Drive removal and insertion in the same slot generates a foreign configuration event
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Table 7. Drive state/operation (continued)
Drive state/operation Unconfigured
slot
Slot configured in VD
● Original drive data lost
Insert locked drive into the system (non-unlockable) Foreign locked Foreign locked
Physical disk hot swapping
Hot swapping is the manual replacement of a disk while the PERC 11 series cards are online and performing their normal
functions. The following requirements must be met before hot swapping a physical disk:
● The system backplane or enclosure must support hot swapping for the PERC 11 series cards.
● The replacement disk must be of the same protocol and disk technology. For example, only a SAS hard drive can replace a
SAS hard drive and only a NVMe drive can replace a NVMe drive.
Using replace member and revertible hot spares
The replace member functionality allows a previously commissioned hot spare to revert to a usable hot spare. When a disk failure
occurs within a virtual disk, an assigned hot spare, dedicated, or global, is commissioned and begins rebuilding until the virtual
disk is optimal. After the failed disk is replaced in the same slot and the rebuild to the hot spare is complete, the controller
automatically starts to copy data from the commissioned hot spare to the newly inserted disk. After the data is copied, the
new disk is a part of the virtual disk and the hot spare is reverted to being a ready hot spare. This allows hot spares to
remain in specific enclosure slots. While the controller is reverting the hot spare, the virtual disk remains optimal. The controller
automatically reverts a hot spare only if the failed disk is replaced with a new disk in the same slot. If the new disk is not placed
in the same slot, a manual replace member operation can be used to revert a previously commissioned hot spare.
NOTE:
A replace member operation typically causes a temporary impact to disk performance. Once the operation
completes, performance returns to normal.
Controller cache
The PERC 11 series of cards contain local DRAM on the controllers. This DRAM can cache I/O operations for Write Back, Read
Ahead virtual disks to improve the performance.
NOTE:
Virtual disks consisting of SSDs may not see a difference in performance using controller cache and may benefit by
Fastpath.
I/O workload that is slow to HDDs, such as random 512 B and 4 kB, may take some time to flush cached data. Cache is flushed
periodically but for configuration changes or system shutdown, the cache is required to be flushed before the operation can be
completed. It can take several minutes to flush cache for some workloads depending on the speed of the HDDs and the amount
of data in the cache.
The following operations require a complete cache flush:
● Configuration changes (add or delete VDs, VD cache setting changes, foreign configuration scan, and import)
● System reboot or shutdown
● Abrupt power loss causing cache preservation
NOTE:
The iDRAC or OpenManage periodically scans for the foreign configurations when the foreign disks are present.
This action degrades the performance. If a foreign disk is present, it is recommended that you import, clear, or remove the
foreign disk to prevent an impact on the performance.
Controller cache preservation
The controller is capable of preserving its cache in the event of a system power outage or improper system shutdown. The
PERC 11 series controller is attached to a battery backup unit (BBU) that provides backup power during system power loss to
preserve the controller's cache data.
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Features of PowerEdge RAID Controller 11