Users Guide

Corrective
Action:
Contact Dell Technical Support.
BIOS disabled error message
Error Message:
BIOS Disabled. No Logical Drives Handled by BIOS.
Probable Cause: This warning message is displayed after you disable the ROM option in the configuration utility. When the
ROM option is disabled, the BIOS cannot boot to Int 13h and cannot provide the ability to boot from the
virtual disk. Int 13h is an interrupt signal that supports numerous commands that are sent to the BIOS
and then passed to the physical disk. The commands include actions you can perform with a physical disk,
such as reading, writing, and formatting.
Corrective
Action:
Enable the ROM option.
Configured disks removed or not accessible error
message
Error Message:
Some configured disks have been removed from your system or are no longer
accessible. Check your cables and ensure all disks are present. Press any
key or ’C’ to continue.
Probable Cause: The message indicates that some configured disks were removed. If the disks were not removed, they are
no longer accessible. The SAS cables for your system might be improperly connected.
Corrective
Action:
Check the cable connections and fix issues if any. Restart the system. If there are no cable problems,
press any key or <C> to continue.
Dirty cache data error message
Error Message:
The following virtual disks are missing: (x). If you proceed (or load
the configuration utility), these virtual disks will be removed from your
configuration. If you wish to use them at a later time, they will have
to be imported. If you believe these virtual disks should be present,
please power off your system and check your cables to ensure all disks
are present. Press any key to continue, or 'C' to load the configuration
utility. The cache contains dirty data, but some virtual disks are missing
or will go offline, so the cached data cannot be written to disk. If this
is an unexpected error, then please power off your system and check your
cables to ensure all disks are present. If you continue, the data in cache
will be permanently discarded. Press 'X' to acknowledge and permanently
destroy the cached data.
Probable Cause: The controller preserves the dirty cache from a virtual disk if the disk becomes offline or is deleted
because of missing physical disks. This message indicates that some configured disks were removed. If
the disks were not removed, they are no longer accessible. The SAS cables for your system might be
improperly connected.
Corrective
Action:
Check the cable connections and fix any problems. Restart the system. Use the HII configuration utility to
import the virtual disk or discard the preserved cache. For the steps to discard the preserved cache, see
Clearing the cache memory.
78 Troubleshooting