User manual

ePower Power Distribution Unit User Manual, Revision 1.1 63
7 Troubleshooting
General Questions
The following table describes how to resolve common issues that may
be encountered when using the ePower unit. If the suggested solutions
do not resolve the problem, contact Cyber Switching’s Technical Support
at [e-mail].
For additional support information, visit www.cyberswitching.com/
epower/support.
Issue Suggested Solution
Why is there no power
at the outlets?
Check to ensure that the input power cord is plugged
in, that all branch circuits breakers on the unit
(if any) are closed, and that the outlet is turned On.
How do I connect to the ePower
using the RS-232 serial port?
Connect an RS-232D serial cable to the ePower
RS-232 serial port; Set up a terminal emulation
program (such as HyperTerminal, Tera Term,
or minicom), and configure the program with
the following settings:
115200, 8, None, 1, and no flow control.
How do I reset the ePower
to factory default settings?
Refer to the Restoring Factory Default
Settings section.