Users Guide
Table Of Contents
- Dell Express Flash NVMe PCIe SSD User’s Guide
- NVMe PCIe SSD overview
- Supported operating systems
- Troubleshooting
- NVMe PCIe SSD carrier LED indicators
- Ungraceful system shutdown or power loss
- General errors
- NVMe drive properties intermittently not available in iDRAC
- NVMe PCIe SSD is not listed in the operating system
- I/O device error on write to NVMe PCIe SSD
- NVMe PCIe SSD performance measurement not optimal
- System becomes unresponsive when NVMe PCIe U.2 2.5-inch SSD is surprise removed
- System becomes unresponsive or fails when NVMe PCIe SSD is inserted
- Related documentation
- Getting help
Getting help
Locating your system Service Tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag
are found on the front of a physical DR Series system by pulling out the information tag. The service tag can also be found on
the Support page in the GUI. This information is used to route support calls to the appropriate personnel for resolution.
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet
connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
Availability varies by country and product, and some services may not be available in your area. To contact Dell EMCfor sales,
technical assistance, or customer service issues:
1. Go to Dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell EMC Global Technical Support:
a. Click Global Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical
Support team.
Documentation feedback
Click the Feedback link in any of the Dell EMC documentation pages, fill out the form, and click Submit to send your feedback.
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