Users Guide
Troubleshooting
NOTE: To get help for your NVMe PCIe SSD, see Contacting Dell.
Topics:
• Self-Monitoring Analysis and Reporting Technology errors
• Ungraceful system shutdown or power loss
• General errors
Self-Monitoring Analysis and Reporting Technology
errors
The NVMe PCIe SSD solution is always monitored for errors by its internal software. If an error occurs, it is detected and recorded in an
internal log. Based on the criticality of the error, the software may inform the host server that further action is needed. It signies that the
error condition occurred a specic number of times and that the device health needs attention.
Ungraceful system shutdown or power loss
If the host system experiences a power loss, the NVMe PCIe SSD may not have time to perform its internal shut down procedure. In such
an event, the device may enter a recovery mode.
This recovery process is also known as rebuilding. During rebuilding, there is very limited access from the host operating system. After the
recovery procedure is complete, the device is fully accessible from the host operating system.
NOTE
: Dell recommends that you use power backup solutions for all Dell systems.
General errors
The following section describes general errors related to NVMe PCIe SSD.
NVMe PCIe SSD description is truncated
Description
In Windows 2012 R2 , the device description is truncated from the Device Manager > Disk Drives view. For
example, you see NVMe Dell Express Flash or NVMe Dell Express Fla SCSI Disk Device instead of NVMe Dell
Express Flash SCSI Disk Device.
Cause In Windows 2012 R2 , there is a new ag STOR_FEATURE_DEVICE_NAME_NO_SUFFIX that removes the
suffix in the device friendly name. This is only seen in Windows 2012 R2 and this ag is enabled by design of the
Windows
2012 R2 in-box driver. The Dell-provided NVMe driver uses the correct ag, but you may see the device
name truncated intermittently.
Solution This is a known issue and the message can be ignored.
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