Users Guide
Getting help
Locating your system Service Tag
Your system is identied by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found
on the front of a physical DR Series system by pulling out the information tag. The service tag can also be found on the Support page in
the GUI. This information is used to route support calls to the appropriate personnel for resolution.
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can nd
contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1 Go to Dell.com/support.
2 Select your country from the drop-down menu on the lower right corner of the page.
3 For customized support:
a Enter your system Service Tag in the Enter your Service Tag eld.
b Click Submit.
The support page that lists the various support categories is displayed.
4 For general support:
a Select your product category.
b Select your product segment.
c Select your product.
The support page that lists the various support categories is displayed.
5 For contact details of Dell Global Technical Support:
a Click Global Technical Support.
b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Documentation matrix
The documentation matrix provides information on documents that you can refer to for setting up and managing your system.
Table 3. Documentation matrix
To... See the...
Install your system into a rack Rack documentation included with your rack solution
Set up your system and know the system technical specications Getting Started With Your System that shipped with your system or
see Dell.com/poweredgemanuals
Install the operating system Operating system documentation at Dell.com/
operatingsystemmanuals
Get an overview of the Dell Systems Management oerings Dell OpenManage Systems Management Overview Guide at
Dell.com/openmanagemanuals > OpenManage software
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