Users Guide

• Congure the server for low latency performance. To achieve maximum performance with NVMe PCIe SSDs,
change the server performance prole in the BIOS settings to Performance.
In Windows Server, OpenManage Server Administrator does
not detect PCIe NVMe devices
In Windows Server 2016
Description Windows Server 2016 contains an in-box NVMe driver that is supported by OpenManage Server Administrator.
Cause The operating system is not using the in-box or required NVMe driver.
Solution Remove any NVMe drivers that is not specically released for the Windows Server 2016.
System becomes unresponsive when NVMe PCIe SSD is
surprise removed
Description System becomes unresponsive when the device is removed without rst preparing the device for removal.
Cause Surprise Removal is not supported in PowerEdge servers for NVMe PCIe SSD.
Solution Execute the Prepare For Removal operation for the specic NVMe PCIe SSD from a Dell Management application.
For more information, see Hot swap.
System becomes unresponsive or crashes when NVMe PCIe
SSD is inserted
Description
System becomes unresponsive or crashes with inserting an NVMe PCIe SSD while accessing the system BIOS or
HII conguration utilities.
Cause Hot insertion is not supported in pre-operating system's system conguration utilities.
Solution
Insert only after allowing the operating system to fully load or when the server is powered o.
System is unable to inventory or manage NVMe PCIe SSDs
from HII utility
Description
NVMe PCIe SSDs are not discovered in the HII utility.
Cause HII support for NVMe PCIe SSDs was added on select 13th generation PowerEdge systems. There is no pre-OS
management for NVMe PCIe SSDs in previous PowerEdge servers.
Solution Use Dell's OpenManage Server Administrator to manage your NVMe PCIe SSD.
24 Troubleshooting