Personal Computer User Manual
Table Of Contents
- Hardware Owner’s Manual
- Contents
- About Your System
- Using the System Setup Program
- Installing System Components
- Recommended Tools
- Inside the System
- Removing and Replacing the Optional Front Bezel
- Opening and Closing the System
- Cooling Fans
- Cooling Shrouds
- Power Supplies
- Expansion Cards
- RAC Card
- System Memory
- Processors
- Processor VRMs
- Installing a Diskette Drive
- Installing an Optical Drive
- Hard Drives
- SAS Controller Cards
- Connecting an External SAS Tape Drive
- Connecting an External Fibre Channel Storage Device
- System Battery
- Control Panel Assembly (Service-Only Procedure)
- Fan Interposer Board (Service-Only Procedure)
- Power Distribution Board (Service-Only Procedure)
- Chassis Intrusion Switch (Service-Only Procedure)
- SAS Backplane (Service-Only Procedure)
- System Board (Service-Only Procedure)
- Troubleshooting Your System
- Safety First-For You and Your System
- Start-Up Routine
- Checking Basic Power Problems
- Checking the Equipment
- Troubleshooting Serial I/O Problems
- Troubleshooting a NIC
- Troubleshooting a Wet System
- Troubleshooting a Damaged System
- Troubleshooting the System Battery
- Troubleshooting Power Supplies
- Troubleshooting System Cooling Problems
- Troubleshooting System Memory
- Troubleshooting a Diskette Drive
- Troubleshooting an Optical Drive
- Troubleshooting a Hard Drive
- Troubleshooting a SAS Controller or SAS RAID Controller
- Troubleshooting an External SAS Tape Drive
- Troubleshooting Expansion Cards
- Troubleshooting the Microprocessors
- Running the System Diagnostics
- Jumpers and Connectors
- Getting Help
- Glossary
- Index
Troubleshooting Your System 107
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. See your Product Information Guide for complete information about safety
precautions, working inside the computer, and protecting against electrostatic discharge.
1
If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. If the
problem is not resolved or if the system is not operational, continue to the next step.
2
Turn off the system and attached peripherals, unplug the system from the power source and press the
power button, and reconnect the system to power.
3
Turn on the system and attached peripherals and, as the system boots, note the messages on the
screen.
If the amount of system memory detected during POST does not match the amount of memory
installed or you receive a general memory error message, proceed to step 4.
If an error messages appears indicating a fault with a specific memory module, go to step 11.
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5
Open the system. See "Opening and Closing the System" on page 46.
6
Ensure that the memory banks are populated correctly. See "General Memory Module Installation
Guidelines" on page 58.
If the memory modules are populated correctly, continue to the next step.
7
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 60.
8
Close the system. See "Opening and Closing the System" on page 46.
9
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
10
Enter the System Setup program and check the system memory setting. See "Using the System Setup
Program" on page 31.
If the amount of memory installed still does not match the system memory setting, then proceed to
the next step.
11
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
12
Open the system. See "Opening and Closing the System" on page 46.
NOTE: Several configurations for memory modules exist; see ""General Memory Module Installation Guidelines" on
page 58.
13
If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the
module. Otherwise, swap the memory module in socket 1 with a module of the same type and capacity
that is known to be good. See "Installing Memory Modules" on page 60.
14
Close the system. See "Opening and Closing the System" on page 46.