Dell™ PowerEdge™ 6950 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 10 . . . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . .
System and Setup Password Features. . . . . . . . . . . . . . . . . . . . . . 38 Using the System Password Using the Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 40 Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . . 42 42 Baseboard Management Controller Configuration Entering the BMC Setup Module .
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor VRMs 62 . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Removing a Processor Installing a Processor . Installing a VRM Removing a VRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chassis Intrusion Switch (Service-Only Procedure) . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 87 . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . 87 89 Removing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch . SAS Backplane (Service-Only Procedure) Removing the SAS Backplane Installing the SAS Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting an Optical Drive Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . . . . . 110 . . . . . . . . . 111 . . . . . . . . . . . . . . . . 112 . . . . . . . . . . . . . . . . . . . . . . 113 Troubleshooting a SAS Controller or SAS RAID Controller . Troubleshooting an External SAS Tape Drive . Troubleshooting Expansion Cards . Troubleshooting the Microprocessors 5 Running the System Diagnostics .
Automated Order-Status Service . Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . . . 131 . . . . . . . . . . . . . . . . . . . . . . . . . . 131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Problems With Your Order . Product Information . . . . . . . . . . . . . . . . 131 Before You Call . . . . . . . . . . . . . . . . . . . . . . . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 2 3 4 5 6 7 8 1 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button The power button controls the DC power supply output to the system.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 4 LCD display Icon Description Provides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2. Figure 1-2. Hard-Drive Indicators 1 1 drive-status indicator (green and amber) 2 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears.
Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.
Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator codes. Table 1-4. Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational. Off Indicates that no power is supplied to the system.
NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 1 2 link indicator 2 activity indicator Table 1-6. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network.
Table 1-7. LCD Status Messages Line 1 Message Line 2 Message Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be This message is for information defined by the user in the System only. Setup program. You can change the system string The SYSTEM NAME displays in the System Setup program. See under the following conditions: "Using the System Setup Program" on page 31. • The system is powered on. • The power is off and active POST errors are displayed.
Table 1-7. 18 LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E122B 0.9V Over Voltage 0.9 V regulator voltage has exceeded the allowable voltage range See "Getting Help" on page 129. E122C CPU Power Fault A voltage regulator failure was detected when the processor regulator(s) was enabled See "Getting Help" on page 129. E122D CPU # VDDIO Processor # VDDIO voltage has exceeded the allowable voltage range See "Getting Help" on page 129.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E1414 CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System acceptable temperature range and Cooling Problems" on page 105. has halted operation. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 114.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E1422 CPU Machine Chk The system BIOS has reported a machine check error. See "Getting Help" on page 129. E1610 PS # Missing Specified power supply is improperly installed or removed. See "Troubleshooting Power Supplies" on page 105. E1614 PS # Status Specified power supply is improperly installed or faulty. See "Troubleshooting Power Supplies" on page 105.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E1712 PCI SERR B## D## The system BIOS has reported a F## PCI system error on a component PCI SERR Slot # that resides in PCI configuration space at buss ##, device ##, function ##. Corrective Actions Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 113. If the problem persists, the The system BIOS has reported a system board is faulty.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory. E2014 CMOS Fail CMOS failure. CMOS RAM not See "Getting Help" on page 129. functioning properly. E2015 DMA Controller DMA controller failure. See "Getting Help" on page 129. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 129. E2017 Timer Fail Timer refresh failure.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E2110 MBE DIMM ## & ## One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE). E2111 SBE Log Disable DIMM ## The system BIOS has disabled See "Troubleshooting System memory single-bit error (SBE) Memory" on page 106. logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.
Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Attempting to update Remote Configuration. Please wait... Remote Configuration request has Wait until the process is complete. been detected and is being processed. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 129. Caution! NVRAM_CLR jumper is installed on system board. NVRAM_CLR jumper is installed. CMOS has been cleared.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Gate A20 failure Faulty keyboard controller; faulty system board. See "Getting Help" on page 129. General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corrected a resource conflict.
Table 1-8. System Messages (continued) Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 31. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt Faulty system board. See "Getting Help" on page 129.
Table 1-8. System Messages (continued) Message Causes The operating system cannot read Requested sector not found from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Read fault Corrective Actions Replace the diskette. Ensure that the diskette and hard drive cables are properly connected.
Table 1-8. System Messages (continued) Message Causes This system supports only Opteron 8000 series processors. Microprocessor(s) is not supported by Install a supported microprocessor or the system. microprocessor combination. See "Installing a Processor" on page 64. Time-of-day clock stopped Faulty battery or faulty chip. Time-of-day not set please run SETUP program Incorrect Time or Date settings; faulty Check the Time and Date settings. See system battery.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Write fault Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem. See "Troubleshooting a Diskette Drive" on page 108, "Troubleshooting an Optical Drive" on page 109, or "Troubleshooting a Hard Drive" on page 110. Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary" on page 155.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Table 2-1. System Setup Program Navigation Keys Keys Action From the main menu, selects an option that has a submenu, such as Memory Information. Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value. Exits the System Setup program and restarts the system if any changes were made.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 37. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
Table 2-2. 34 System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS adapter. See support.dell.com for the latest support information about booting from external devices.
Memory Information Screen Table 2-4 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing This option determines whether system memory tests are run at system boot.
Enabling PowerNow!™ Technology PowerNow! technology controls your system’s processor performance automatically, dynamically adjusting the operating frequency and voltage according to the task at hand. When an application does not require full performance, significant amounts of power can be saved. Performance is designed to still be responsive, with maximum processor performance being delivered when required, and automatic power savings when possible.
System Security Screen Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 38 for instructions on assigning a system password and using or changing an existing system password.
Table 2-6. System Security Screen Options (continued) Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.
When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.
When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt. After you type the correct system password and press , your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
• Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system.
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling fan modules • Cooling shrouds • Power supplies • Expansion cards • RAC card • System memory • Processors • Diskette drive • Optical drive • Hard drives • SAS controller card • RAID battery • External SAS tape drive • External Fibre Channel device • System battery • Control panel assembly • Fan interposer board • Power distribution b
Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 Torx driver • Small flat-blade screwdriver • Wrist grounding strap Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-1. Inside the System 4 5 3 6 2 7 1 9 8 1 fan modules (4) 2 SAS backplane 3 heatsink/processor (4) 4 memory modules (16) 5 expansion cards (7) 6 SAS controller card 7 optional RAC 8 optical slimline drive (optional) 9 optional 3.5-inch hard drives (5) The system board holds the system's control circuitry and other electronic components. The processors and memory modules are installed directly on the system board. The hard-drive bays provide space for up to five optional 3.
Figure 3-2. Removing and Replacing the Optional Front Bezel 1 2 1 key lock 2 bezel To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-3. Removing and Replacing the System Cover 1 2 3 1 latch 2 latch release lock 3 J hooks Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See Figure 3-3. 3 Lower the cover onto the chassis and close the latch. 4 Rotate the latch release lock in a clockwise direction to secure the cover.
Cooling Fans This system contains four hot-plug cooling fans, connected directly to the system board. NOTICE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan. Removing a Cooling Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-4. 2 Close the system. See "Closing the System" on page 47. Cooling Shrouds The three cooling shrouds direct airflow within the system. Removing the Cooling Shrouds NOTICE: Do not remove the cooling shrouds if the system is turned on.
Figure 3-5. Removing and Replacing the Cooling Shrouds 2 1 3 4 5 6 1 left cooling shroud 2 finger holes 3 right cooling shroud 4 top cooling shroud 5 guide 6 slot Replacing the Cooling Shrouds 1 Slowly lower the left shroud straight down into the system. The guides on the edges of the shroud fit into the corresponding slots in the sides of the chassis. See Figure 3-5. 2 Gently press down on the shroud until it is fully seated. 3 Install the right shroud. 4 Install the top shroud.
Power Supplies Your system supports two power supplies rated at an output of 1570 W. The second power supply serves as a redundant, hot-plug power source. NOTICE: The system is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. If some third-party components (such as PCI cards) not tested or supported by Dell are installed, the power supplies may not be redundant at all input voltages.
Replacing a Power Supply 1 Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See Figure 3-6. 2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the lever release latch. See Figure 3-6. NOTE: If you unlatched the cable management arm in step 2 of the previous procedure, relatch it. For information about the cable management arm, see the system’s Rack Installation Guide.
Figure 3-7. Expansion Slots back of system SLOT 7 SLOT 6 SLOT 5 SLOT 4 SLOT 3 SLOT 2 SLOT 1 INTERNAL_ RAC_CONN STORAGE front of system Table 3-1.
3 Open the system. See "Opening the System" on page 46. 4 If you are adding a new card, select the appropriate expansion card slot. See "Expansion Card Installation Guidelines" on page 52. 5 Open the expansion-card retainer and remove the filler bracket. See Figure 3-8. 6 Install the expansion card: a Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the system board.
Figure 3-8. Installing or Removing an Expansion Card 2 1 3 1 card-edge guide (full-length cards only) 2 expansion card 3 expansion-card retainer 7 Connect any cables to the expansion card. • If you are installing a RAC card, see "RAC Card" on page 56. • If you are installing a SAS controller card, see "Installing a SAS Controller Card" on page 76. 8 Close the system. See "Closing the System" on page 47.
3 Disconnect all cables from the card. 4 Remove the expansion card: a Open the expansion-card retainer. See Figure 3-8. b Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector. 5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card retainer.
Figure 3-9. RAC Card Connectors 2 3 1 1 RJ-45 connector 2 44-pin MII cable connector 3 50-pin management cable connector 9 Reinstall the storage controller card. 10 Reinstall the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50. 11 Reconnect all cables to the storage controller card and feed the cables through the appropriate channels and keepers on the cooling shrouds. 12 Close the system. See "Closing the System" on page 47.
Your system hardware supports Non-Uniform Memory Architecture (NUMA). Each processor has its own memory controller and local memory for reduced access times, but it can also access memory from another processor. This architecture improves system performance if an operating system is installed that supports this feature. NOTICE: To enable NUMA, run the System Setup program and disable the Node Interleaving option. See "Using the System Setup Program" on page 31.
Table 3-2. Two-Processor Memory Configurations Total System Memory CPU 1 CPU2 DIMM1 DIMM2 2 GB 512 MB 512 MB 4 GB 512 MB 512 MB 4 GB 1 GB 1 GB 6 GB 1 GB 1 GB 512 MB 8 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 16 GB 2 GB 2 GB 16 GB 4 GB 4 GB 24 GB 4 GB 4 GB 2 GB 32 GB 4 GB 4 GB 4 GB Table 3-3.
Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them.
7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 8 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
6 Replace the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50. 7 Close the system. See "Closing the System" on page 47. Processors Your system supports either two or four processors. You can add a third and fourth processor, or upgrade processors to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a socket on the system board.
Figure 3-11. Removing and Installing the Heat Sink 1 2 3 1 heat sink 2 heat-sink retention lever (2) 3 retention lever latch 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Open the other heat sink retention lever. 8 If the heat sink does not separate from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.
11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-12. Figure 3-12. Removing and Installing the Processor 2 1 3 6 4 5 1 processor 2 socket cover (remove if present before installing a new processor) 3 socket-release lever 4 socket 5 processor shield 6 socket keys (2) 12 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor.
3 If you are adding a processor to an empty socket, perform the following steps: a Remove the protective cover from the processor socket. See Figure 3-12. b Pull the socket-release lever 90 degrees upward. See Figure 3-12. c Lift the processor shield. See Figure 3-12. 4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on.
9 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Using the System Setup Program" on page 31 for instructions about using the System Setup program. 10 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 117 for information about running the diagnostics.
Figure 3-13. Installing and Removing a VRM 1 2 1 VRM 2 socket ejectors (2) 6 Holding the VRM by its edges, align the edge connector with the socket, and insert the VRM in the socket. NOTE: The VRM socket has an alignment key that allows you to install the VRM in the socket in only one way. 7 Press down on the VRM with your thumbs while pulling up on the ejectors with your index fingers to lock the VRM into the socket. 8 Repeat step 5 through step 7 of this procedure to install the second VRM.
3 Remove the top cooling shroud. See "Removing the Cooling Shrouds" on page 49. 4 Locate the VRM sockets. See Figure 6-2. 5 Press down and out on the ejectors on each end of the socket and lift the VRM out of the socket. See Figure 3-13. Installing a Diskette Drive 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See"Removing and Replacing the Optional Front Bezel" on page 45.
Figure 3-15.
5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Deflect the retention spring slightly, then insert the diskette drive into the carrier. The pins on the carrier fit into the corresponding holes in the side of the drive. See Figure 3-15. 7 Replace the optical drive or optical drive filler plate in the carrier. The pins on the carrier fit into the corresponding holes in the side of the drive.
Figure 3-16. Installing an Optical Drive in the Drive Carrier 1 2 3 4 5 6 1 diskette/optical drive carrier 2 optical drive 3 interface board 4 plastic rivets (2) 5 latch 6 thumbscrew 5 Install the new optical drive in the carrier. See Figure 3-16. The pins on the carrier fit into the corresponding holes in the side of the drive. 6 Attach the interface board to the back of the carrier, using the two plastic rivets. See Figure 3-16. 7 Reinstall the latch and tighten the thumbscrew.
Hard Drives Your system can accommodate up to five 3.5-inch SAS hard drives. All drives connect to the system board through a SAS backplane board. See "SAS Backplane (Service-Only Procedure)" on page 87 for information on these backplane options. Systems with an optional SAS RAID controller card support hot-plug drive operation. Figure 3-17 shows the ID numbers of the drives. Figure 3-17.
Removing a Drive Blank NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank. 1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45. 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay.
Figure 3-18. Removing and Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 2 drive carrier 3 drive carrier release handle Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
Replacing a Hard Drive in a Hard-Drive Carrier To remove a hard drive from a drive carrier, remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. To install a new hard drive in a drive carrier, perform the following steps: 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-19.
SAS Controller Cards Removing a SAS Controller Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-20. Installing the RAID Battery 2 1 3 1 RAID battery 2 RAID battery cable 3 RAID controller card Connecting an External SAS Tape Drive This subsection describes how to connect an external SAS tape drive to the optional external SAS controller card. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5 Install the external SAS controller card in an expansion slot. See "Installing an Expansion Card" on page 53. 6 Connect the tape drive’s interface cable to the drive. 7 Connect the other end of the interface cable to the external SAS connector on the controller card bracket. 8 Connect the tape drive's power cable to an electrical outlet. 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system and peripherals to their electrical outlets, and turn them on.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 46. 3 Remove the cooling shrouds.
6 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place. 7 Replace the cooling shrouds. See "Replacing the Cooling Shrouds" on page 50. 8 Close the system. See "Closing the System" on page 47.
Figure 3-22. Removing and Installing the Control Panel 3 2 4 1 5 7 6 3 1 display module 2 display module cable 4 control panel board cable 5 control panel board screws (3) 6 3 7 display module screws (2) control panel board display module label Installing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 Close the system. See "Closing the System" on page 47. 7 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 45. 8 Reconnect the system to the power source and turn on the system and attached peripherals. Fan Interposer Board (Service-Only Procedure) Removing a Fan Interposer Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-23. Removing and Installing a Fan Interposer Board 2 3 1 1 screws (2) 4 slots (2) 4 2 fan interposer board 3 securing tabs (2) Installing a Fan Interposer Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
6 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on page 74. 7 Close the system. See "Closing the System" on page 47. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-24. Removing and Installing the Power Distribution Board 4 3 2 1 1 retention tabs (3) 4 screws (7) 2 retention slots (3) 3 power distribution board Installing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Chassis Intrusion Switch (Service-Only Procedure) Removing the Chassis Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Installing the Chassis Intrusion Switch CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Connect the intrusion-switch cable to its system board connector. See Figure 3-25.
9 Remove the SAS backplane: a Pull the spring-loaded blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure 3-26. b When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks. c Lift the board out of the system, being careful to avoid damaging components on the face of the board. d Place the SAS backplane face down on a work surface. Figure 3-26.
Installing the SAS Backplane CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Install the SAS backplane: a Slowly lower the backplane into the system, being careful to avoid damaging components on the face of the board.
5 Disconnect the SAS, interface, and power cables from the back of the SAS backplane. 6 Remove all expansion cards and the controller card. See "Removing an Expansion Card" on page 55. 7 If present, disconnect and remove the RAC card. 8 If present, remove the VRMs for processors 3 and 4. See "Removing a VRM" on page 67. 9 Place the two slide switches on each side of the chassis in the unlocked position to release the chassis crossbar, then lift up the crossbar and remove it. See Figure 3-27. Figure 3-27.
Figure 3-28. Securing the Power Distribution Cable Harness 1 1 power distribution cable harness 2 2 Velcro pads (2) 12 Remove the RAID battery compartment: a Lift the snap lever and gently pull the RAID battery compartment straight up. See Figure 3-29. b Lift the battery compartment away from the side of the chassis.
Figure 3-29. Removing and Installing the RAID Battery Compartment 2 1 3 1 securing tabs (2) 2 securing slots (2) 3 RAID battery compartment 13 Remove the system board: 92 a Pull up the spring-loaded blue retention pin located in the center of the system board, and then slide the system board toward the front of the chassis until it stops. See Figure 3-30.
Figure 3-30. Removing and Installing the System Board 2 1 3 4 1 system board 4 retention pin 2 retention slots 3 retention hooks Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: Ensure that the SAS backplane power cable from the power distribution board does not impede the system board as you lower the system board into the chassis. c Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat. d Ensure that all retention hooks on the bottom of the chassis are inserted into the retention slots on the system board. See Figure 3-30.
14 Install the SAS hard drives in their original locations. See "Installing a Hot-Plug Hard Drive" on page 74. 15 Close the system. See "Closing the System" on page 47. 16 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 17 Replace the bezel. See "Removing and Replacing the Optional Front Bezel" on page 45.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking Basic Power Problems 1 If the power indicator on the system front panel or power supplies does not indicate that power is available to the system, ensure that the power cables are securely connected to the power supplies. 2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on. 3 If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.
Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system.
Troubleshooting the Keyboard Problem • System message indicates a problem with the keyboard • Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 31. 2 Examine the keyboard and its cable for signs of damage. 3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 129.
Troubleshooting Serial I/O Problems Problem • Error message indicates a problem with a serial port. • Device connected to a serial port is not operating properly. Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application. See "Using the System Setup Program" on page 31.
2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 129. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 129.
Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
• Fans • Processors and heat sinks • Memory modules • Drive-carrier connections to the backplane board 3 Ensure that all cables are properly connected. 4 Close the system. See "Opening and Closing the System" on page 46. 5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 117. If the tests fail, see "Getting Help" on page 129. Troubleshooting the System Battery Problem • System message indicates a problem with the battery.
Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front-panel status LCD indicates a problem with the power supplies. Action 1 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15. NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed.
Troubleshooting a Fan Problem • System-status indicator is amber. • Systems management software issues a fan-related error message. • Front panel LCD indicates a problem with the fan. • Fan status indicator indicates a problem with the fan. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.
15 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 16 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 17 If the memory problem is still indicated, repeat step 11 through step 17 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 129.
12 Open the system. See "Opening and Closing the System" on page 46. 13 Reinstall one of the expansion cards you removed in step 7. See "Installing an Expansion Card" on page 53. 14 Close the system. See "Opening and Closing the System" on page 46. 15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive.
8 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 46. c Verify that the cable connections between the SAS backplane and the controller card are correct. See "Installing a SAS Controller Card" on page 76. d Verify that the data cables are securely seated in their connectors.
8 If you have a SAS RAID controller, ensure that the following components are properly installed and connected: • Memory module • RAID battery 9 Verify that the cable connections between the backplane and the SAS controller are correct. See "SAS Backplane (Service-Only Procedure)" on page 87. 10 Close the system. See "Opening and Closing the System" on page 46. 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
7 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller card. 8 Close the system. See "Opening and Closing the System" on page 46. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 11 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
12 Run the appropriate online diagnostic test. If the test fails, see "Getting Help" on page 129. 13 For each expansion card you removed in step 9, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 46. c Reinstall one of the expansion cards. See "Installing an Expansion Card" on page 53. d Close the system. "Opening and Closing the System" on page 46.
11 Close the system. See "Opening and Closing the System" on page 46. 12 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 129. If the test fails, see "Getting Help" on page 129.
Troubleshooting Your System
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system.
Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
Running the System Diagnostics
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the cooling shrouds. See "Removing the Cooling Shrouds" on page 49.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper 1 Setting PSWD_EN Description (default) The password feature is enabled. The password feature is disabled. 2 NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 155.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 31. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
Table 6-2.
Table 6-2.
SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the backplane board. Figure 6-3.
Jumpers and Connectors
Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System" on page 97. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: la-techsupport@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC® storage products: la_enterprise@dell.
Country (City) International Access Code Country Code City Code Barbados Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/bb E-mail: la-techsupport@dell.com General Support 1-800-534-3142 Belgium (Brussels) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 Website: support.ca.dell.com AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: support.dell.com.cn/email City Code: 592 Area Codes, Local Numbers, and Toll-Free Numbers Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Costa Rica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code El Salvador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Frankfurt) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: support.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Jamaica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Korea (Seoul) E-mail: krsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Malaysia (Penang) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Netherlands (Amsterdam) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: support.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com General Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-877-702-4360 Website: www.dell.com/ve E-mail: la-techsupport@dell.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
CD — Compact disc. CD drives use optical technology to read data from CDs. DIMM — Dual in-line memory module. See also memory module. cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS® to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. FBD — Fully buffered DIMM.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
RTC — Real-time clock. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. striping — Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used. A virtual disk may use several stripes on the same set of disks in an array. See also guarding, mirroring, and RAID. SCSI — Small computer system interface.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
Glossary
Index A alert messages, 30 B back-panel features, 14 baseboard management controller See BMC. connectors back-panel, 14 front-panel, 11 SAS backplane board, 127 system board, 124 contacting Dell, 134 control panel assembly installing, 81 removing, 80 DIMMs See memory modules (DIMMs).
Index Fibre Channel storage device, 78 front-panel features, 11 G guidelines expansion card installation, 52 memory installation, 58 H hard drives (SAS/SATA) boot device, 72 drive carrier, 75 ID numbers, 72 indicator codes, 13 installing, 74 removing, 73 troubleshooting, 110 heat sink, 63 installing (continued) fan interposer board, 83 hard drive blank, 73 hard drives, 74 heat sink, 63 memory modules, 60 optical drive, 70 power distribution board, 85 processor, 62, 64 RAC card, 56 RAID battery, 76
phone numbers, 134 POST keystrokes, 10 power distribution board installing, 85 removing, 84 power indicator, 15 power supplies removing, 51 replacing, 52 troubleshooting, 105 processor installing, 64 replacing, 62 troubleshooting, 114 R RAC card connectors, 57 expansion slot, 52 installing, 56 system port, 14 RAID battery, 76 RAID controller troubleshooting, 111 recommended tools, 44 remote access controller See RAC.
Index system password assigning, 38 changing, 40 deleting, 40 using, 38 system setup entering BMC, 42 navigation keys, 31 options, 32 system setup program entering, 31 system setup screens integrated devices, 36 main, 32 memory information, 35 system securtiy, 37 T tape drive (external) connecting, 77 troubleshooting, 112 telephone numbers, 134 tools required, 44 troubleshooting battery (RAID), 111 battery (system), 104 cooling fans, 106 166 Index troubleshooting (continued) damaged system, 103 di
