Server Hardware Owner's Manual
Table Of Contents
- About Your System
- Accessing System Features During Startup
- Front-Panel Features and Indicators
- LCD Panel Features (Optional)
- Hard-Drive Status Indicators
- Back-Panel Features and Indicators
- Guidelines for Connecting External Devices
- NIC Indicator Codes
- Power Indicator Codes
- Diagnostic Lights (Optional)
- LCD Status Messages (Optional)
- System Messages
- Warning Messages
- Diagnostics Messages
- Alert Messages
- Using the System Setup Program and UEFI Boot Manager
- Installing System Components
- Recommended Tools
- Inside the System
- Front Bezel (Optional)
- Opening and Closing the System
- Optical Drive (Optional)
- Hard Drives
- Removing a Drive Blank
- Installing a Drive Blank
- Removing a Hard-Drive Carrier
- Installing a Hard-Drive Carrier
- Removing a Hard Drive From a Hard-Drive Carrier
- Installing a Hard Drive Into a Hard-Drive Carrier
- Removing a Cabled Hard Drive
- Installing a Cabled Hard Drive
- Removing a Hard Drive From a Hard-Drive Bracket
- Installing a Hard Drive Into a Hard-Drive Bracket
- Expansion Card
- Expansion-Card Riser
- Internal USB Memory Key
- Cooling Shroud
- Integrated Storage Controller Card
- System Memory
- Cooling Fans
- iDRAC6 Express Card (Optional)
- iDRAC6 Enterprise Card (Optional)
- VFlash Media (Optional)
- Processor
- Power Supplies
- System Battery
- Control Panel Assembly
- SAS Backplane
- Power Distribution Board
- System Board
- Troubleshooting Your System
- Safety First-For You and Your System
- Troubleshooting System Startup Failure
- Troubleshooting External Connections
- Troubleshooting the Video Subsystem
- Troubleshooting a USB Device
- Troubleshooting a Serial I/O Device
- Troubleshooting a NIC
- Troubleshooting a Wet System
- Troubleshooting a Damaged System
- Troubleshooting the System Battery
- Troubleshooting Power Supply
- Troubleshooting System Cooling Problems
- Troubleshooting a Fan
- Troubleshooting System Memory
- Troubleshooting an Internal USB Key
- Troubleshooting an Optical Drive
- Troubleshooting a Tape Backup Unit
- Troubleshooting a Hard Drive
- Troubleshooting an Expansion Card
- Troubleshooting the Processor
- Running the System Diagnostics
- Jumpers and Connectors
- Getting Help
- Index
148 Troubleshooting Your System
• Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
4
Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
5
Enter the System Setup program and confirm that the NIC ports are
enabled. See "Integrated Devices Screen" on page 60.
6
Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed. See the documentation for each network
device.
7
Ensure that all network cables are of the proper type and do not exceed the
maximum length.
If all troubleshooting fails, see "Getting Help" on page 169.
Troubleshooting a Wet System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
Open the system. See "Opening the System" on page 78.
3
Remove the following components from the system. See "Installing
System Components" on page 75.
• Hard drives
• USB memory key
• NIC hardware key
• VFlash media
• Expansion card and expansion-card riser
• iDRAC6 Enterprise card
R310HOM.book Page 148 Thursday, March 4, 2010 1:03 AM